Starting at just $300 and boasting specs that put it in Android flagship company, you’d be forgiven for wondering if the OnePlus One is too good to be true. Established phone manufacturers turn out smartphones at twice the price and they all have their issues, so some OnePlus One problems are inevitable. We’ve been lurking on forums and comment sections collecting the most common complaints and trying to find fixes, and this is what we came up with.
Updated on 2-23-2015 by Simon Hill: Added problems with Wi-Fi, not waking, overheating, GPS, and reformatted article.
First problem: Wi-Fi won’t connect, slow, or disconnects
Problem: Wi-Fi won’t connect, slow, or disconnects
Quite a few people have run into problems with Wi-Fi on the OnePlus One. It may refuse to connect to your network, maybe it just seems very sluggish, or perhaps it keeps disconnecting itself. For some people it refuses to auto-connect to known Wi-Fi networks. There are plenty of things you can try.
Sometimes toggling Airplane mode will get it working again temporarily.
Hold down the Power button until your OnePlus One reboots and try again. Try rebooting your router as well.
Some people claim to have found success with alternative ROMs.
Go into Settings > Wi-Fi and long press on your router then tap Forget network. It’s a good idea to delete connections to any old networks in here that you don’t need at the same time. Now set it up from scratch.
If this doesn’t work then you may need to delete your Google backup. Forget the network on your phone again, then go to Google Dashboard (you’ll have to log in) scroll down to Android and tap Delete backup data at the bottom.
If you’re using a battery saving app of some kind then check the settings and make sure it isn’t turning Wi-Fi off.
If you have the option to switch to 5GHz instead of 2.4GHz then give it a try.
Try Wifi Analyzer and see if your channels are too crowded, it may be worth changing to another channel.
Make sure that your router firmware is up to date.
It could be an app that’s causing your problem. You could try uninstalling anything that has potential control over your Wi-Fi, or you could go for a factory reset and then selectively re-install. Some people had had success after wiping the cache, so you may as well try that before the factory reset. Here’s how to get into recovery mode for both.
Next problem: Double tap not waking phone
Glitch: Double tap not waking phone
Some OnePlus One owners have run into a glitch where the double tap to wake stops working, and sometimes even the Power button is failing to wake the screen. It might work if you repeatedly tap or hold the Power button down.
Go to Settings > Display & lights and make sure that Prevent accidental wake-up is not checked and that Double-tap to wake is checked.
Next problem: Overheating
A few people have been complaining about the OnePlus One overheating. It’s worth remembering that any smartphone is going to get hot if you play intensive games on it. If your OPO is getting so hot that apps are crashing or it’s rebooting by itself, then you may have a problem.
Take your case off.
Take frequent breaks to let it cool down.
If you are not using the stock ROM then it’s possible what you are using is overclocking. Research your ROM, you can find options that will turn the performance down and help reduce the heat.
If it’s heating up and you’re not running anything intensive then try rebooting the phone. A rogue app, theme, or anything else you’ve installed could be to blame. You could try removing things and test to see if it makes a difference.
If it still heats up then clear the cache, and/or try a factory reset.
Next problem: GPS won’t fix or drops
Glitch: GPS won’t fix or drops
A number of OnePlus One owners have had trouble with erratic GPS behavior. The OPO might refuse to fix, or it might work initially and then drop after a while and refuse to reconnect.
A simple reboot or a toggle of the GPS function can be enough to bring it back temporarily.
Some people have suggested that other ROMs or patches have solved the issue for them.
Go into your Settings > Location and try toggling through the options. High accuracy mode should be best, but if it’s not working well for you then try Device only.
Fire up the Google Maps app and then toggle GPS off and on again.
Try wiping your cache. Turn your phone off and then hold down Power and Volume down until the phone vibrates. Select wipe cache and then reboot. Now try connecting again.
A third-party app could be the problem, especially something that might use GPS. Try uninstalling apps one by one and retest, or go for a factory reset and re-install apps selectively.
Next problem: Yellow tinge on display
Problem: Yellow tinge on display
A number of OnePlus One owners have encountered a problem with a yellow tinge on the bottom portion of the screen. Some people have found that the whole screen seems to be tinted yellow. There could be two separate issues here. The tint may be a software issue that’s easily fixed. The problem affecting the bottom portion of the screen isn’t as clear cut. There have been suggestions that it’s caused by undried glue and rushing the phones out. However, the Oppo Find 7 and 7A have the same display and the same problems and Oppo suggested it may be due to a backlight that isn’t uniform and they’re testing and replacing afflicted handsets.
If you’ve got the latest version of CM 11 (you can check via Settings > About phone > Cyanogenmod updates > Check for updates) then go to Settings > Display & lights > Screen color > Custom > Hue and try fiddling to get rid of the yellow.
Some people are suggesting that the yellow portion at the bottom of the screen will go away in time, but you can speed this up by placing it under UV light. This YouTube video suggests putting the display in direct sunlight for an hour or two. If you decide to try it we’d recommend not doing it in a really hot environment like a car especially since windscreens tend to filter out UV. To be honest we’re skeptical about this fix, but it’s easy to give it a try and you’ve got nothing to lose.
If it’s a build issue then you are going to have to return the phone and get a replacement. If it’s a genuine fault then OnePlus should eat the cost and fix or replace it, but there are reports they aren’t accepting returns for this issue (let us know in the comments if you’ve tried). You can return it without quibble if you’re within the first 14 days, but you are going to have to pay the shipping and handling costs.
Next problem: Dead pixels
Issue: Dead pixels
There’s always a chance you’re going to get a dead pixel or two on a new display and a few OnePlus One owners have reported exactly that. You can test for it and try a repair before you have to contact OnePlus.
You should be able to return your OnePlus One and get a replacement, but they might not do it if you only have one or two dead pixels. Different manufacturers have different policies on this and some require three or more before they’ll replace the device. We don’t know OnePlus’s stance.
Next problem: Unresponsive touchscreen and ghost touches
Glitch: Unresponsive touchscreen and ghost touches
Quite a few people seem to have run into a touchscreen glitch with the OnePlus One where it won’t register touches or it does register touches that you haven’t made. There could be more than one issue at play here. If you want to test for the problem try using the free Yet Another MultiTouch Test app.
Try holding down the Power button to turn the phone off and on again. A reboot will generally solve the problem at least temporarily. It may even be enough to just turn the screen off and on again.
It could be a grounding issue. Does it only happen when the phone is sitting on an isolated surface? Try holding the phone or using the touchscreen while it is plugged in to charge and see if the issue is gone.
Some people have found success by changing the theme that they use. It’s definitely worth a try.
The issue has been acknowledged and OnePlus apparently worked with Synaptics to find a solution that involves a new firmware driver. It will be rolled into a CM 11 update which you should get OTA, but you can check here Settings > About phone > Cyanogenmod updates > Check for updates or go direct to Cyanogenmod for the latest build.
Next problem: Random reboots
Problem: Random reboots
A lot of people have encountered random reboots with their OnePlus One where it will just turn itself off and on again for no apparent reason. There are a lot of potential reasons for this so try to look for a common pattern when it happens, is it related to a specific app, a new theme or ROM, or a certain combination of features or functionality being on?
Try turning off the NFC function if you have it on and see if that makes a difference.
Some people have found that the problem is related to Wi-Fi and it only occurs when Wi-Fi is switched on and connected. Unfortunately living without Wi-Fi isn’t a realistic long term solution.
Try changing the theme you are using.
It’s possible an app is causing the issue. You could try uninstalling apps one by one and see if the reboots keep happening.
Alternately you can try a factory reset and reinstall apps selectively. To factory reset make sure you backup everything first and then turn the phone off. Hold down the Power button and Volume down button until you feel it vibrate. Select wipe cache partition by pressing the Power button and then choose wipe data / factory reset.
You can try contacting OnePlus and arranging a return and replacement.
Next problem: Won’t charge or slow charging
Issue: Won’t charge or slow charging
Some OnePlus One owners have had problems with charging the phone. There are reports that it won’t charge at all and reports that it is charging, but extremely slowly.
Make sure you are using the charger and cable that came with the OnePlus One and that your wall socket is working.
Try a different cable and charger that definitely works to make sure that’s not your problem.
If it won’t turn on then leave it plugged in for a couple of hours and then hold down the Power button for a good 20 seconds and see if it comes back to life. OnePlus suggests that you try holding the Power button down for 20 seconds five times to power cycle the phone.
Try plugging it into your PC and see if it’s recognized or if it charges.
Try holding down Power and Volume down and see if it boots into recovery mode.
If nothing works, you’re going to have to return it.
Next problem: Call volume low
Glitch: Call volume low
Do you find the volume through the speaker or earpiece to be very low during calls? You’re not alone.
A lot of people think an OTA (over-the-air) update has solved this issue. Make sure you’re up to date by going to Settings > About phone > Cyanogenmod updates > Check for updates or go direct to Cyanogenmod for the latest build.
If you’re willing to tinker then try this edit suggestion at XDA Developers forum or the tool at the OnePlus forums. It seems to have done the trick for some people, but proceed at your own risk.