As experience has shown on more than one occasion, all smartphones have their own particular sets of issues. The same is true of Galaxy S5 problems. If we're lucky, the problem is widespread and the solution becomes quickly known. But this doesn’t always happen and some problems only appear gradually or after a new Android update. Here are the ten most common Samsung Galaxy S5 problems and how to fix them.
Even following the Galaxy S5 Android update to Lollipop, TouchWiz is still a little on the slow side. One thing you can do about all that pre-loaded bloatware is to disable as many apps as possible in Application Manager. They will appear in a new tab called Disabled and they can be re-enabled later if you so wish.
You can also try replacing TouchWiz with another, faster launcher. We've got a great roundup of the best Android launchers that you can choose from. Just remember the more bells and whistles a launcher has - like TouchWiz - the slower it is going to be. You can also follow our great guide on how to speed up the Galaxy S5.
If you want to stick with TouchWiz, you can disable animations and transitions, get rid of the Home button S Voice shortcut, lose any excess widgets, take control of your apps and services and clear your system or app cache. For instructions on how to fix these, just hit the link above.
2. My Galaxy S5 battery drains too fast
No Galaxy S5 troubleshooting guide would be complete without a battery drain section. Galaxy S5 battery drain is one of the most common Galaxy S5 issues. We'e all been there. We've been there so often we actually dedicated a whole article to Galaxy S5 battery tips, so please check that out. If you just want a quick fix, you can try the following.
Try restarting your S5, clearing the cache partition (instructions in the linked article), manage your screen timeout and display brightness, and make sure your other settings are not killing your battery. If your battery drain follows an Android update, you might want to create a backup and then factory reset your Galaxy S5.
3. My Galaxy S5 camera crashes
The next most common Galaxy S5 problem is with the camera. If you find the Galaxy S5 camera crashes you have a few options to try. First, turn off your phone and wait a minute, then start it again. This simple trick helps surprisingly often.
Secondly, try toggling video stabilization on and off. This was an early fix for the problem and can be accessed in the camera settings. Just go to the camera app and tap the cog icon, then tap the Video Stabilization tile until it says ''Off''.
Third, you might just need to clear the app data for the camera. Make sure you have a backup of your photos and then go to Settings > Application Manager > Camera and clear the cache and data. If this still doesn't work, try using a different camera app from the Play Store.
Another Galaxy S5 issue occurs when the camera closes unexpectedly, followed by the message: "Camera failed" or "the camera application is not responding". This error is a more serious hardware issue that affected some S5's. If you're affected, you'll need to contact Samsung or your retailer about.
4. My Galaxy S5 is water damaged
The Samsung Galaxy S5 may be water-resistant but there have been more than a few people who have confused ''water-resistant'' with ''waterproof'' and joyfully given their Galaxy S5 an enthusiastic bath. Not surprisingly, this quite often leads to water damage.
Always make sure the battery cover on the Galaxy S5 is firmly in place and try not to get your S5 any more wet than you might in a light rain shower. You definitely don't want to be going anywhere near chlorine, the ocean or deep water with it.
In the event that your S5 stops working after getting wet, do not try to turn it on. Pull it apart and dry the components, with a paper towel, then put them in a bag of rice for a day or two before reassembling and trying to turn it back on. For more tips, see our guide on how to fix a water-damaged phone. If it won't turn on after this, it's time to take a trip to a repair center.
5. Galaxy S5 overheating issues
If your Galaxy S5 overheats there are a few things that might be causing it. It could be related to some app process that is running riot, so pay particular attention to when the phone overheats. If it always overheats during use of a particular app, perhaps you need to uninstall it. Also, go to the Running tab in Applications Manager and familiarize yourself with the apps at the top of the list. Do they belong there?
You could also run a benchmark test on your Galaxy S5 to see if it's simply the CPU working hard which causes the problem. Of course, prolonged screen-on time is always going to lead to heating up, as are graphically-intensive games and tasks and ambient temperatures. There's no Galaxy S5 troubleshooting solution for using your phone heavily.
But if your Galaxy S5 gets hot doing regular stuff (e.g. not during hi-res games or watching videos while charging) then you might want to check your battery and make sure there are no problems there like bulging or leaking. If you still experience an overheating problem you think is problematic, then you may want to take it to a technician for a proper inspection and professional diagnosis.
6. Galaxy S5 display problems
If you have experienced problems with auto-brightness levels – either the screen is too bright or too dark for the ambient light conditions – then you may have a dirty or faulty sensor. Take a look and make sure there’s nothing gunking up the sensor on the front of your S5. If you can see something under the glass you may need a repairman to assist.
Many people also suffer from the ''ghosting'' that causes some pictures to stay on the screen as a faint background or after-image. This is occasionally solved by paying some attention to on-screen elements that are the cause of the ghosting like an always-present widget or clock.
There are also apps available that supposedly repair screen burn-in but I can't say I think they work all that well. Still, they're worth a try. Another trick to minimize screen burn-in is to keep your screen brightness at a low manual setting to minimize the likelihood of the S5's screen getting baked.
7. Galaxy S5 touch response issues
Many users have reported problems with a lack of calibration on the Galaxy S5 touch sensor. This means the smartphone does not respond exactly where the screen is touched, but few millimeters to either side. While Samsung addressed this with updates, some users still suffer from inconsistent Galaxy S5 touch response.
Try going to the secret Galaxy S5 service menu for help. To enter this menu, go to the dialer and enter *#0*#. Access the "Touch" section to test how well your S5 reacts to touch input. If you see problems that an update or factory reset haven't been able to fix, you might want to take your S5 to a technician for further examination.
8. Galaxy S5 finger scanner problems
Now let's talk about the fingerprint sensor. From my personal experience I can say that it does not always work as it should, although it has improved with successive updates. Assuming you're not swiping too fast, off to the side or with sweaty fingertips, the first thing you want to do is make sure you record your fingerprint.
Pay attention to how you swipe your digit (based on how you generally hold the phone). If you record your fingerprint in a way you don't normally hold it, you can't expect a great success rate. Also, register your prints using a few different techniques. Remember you can always re-register your prints if you're having problems.
9. Wi-Fi problems
The Samsung Galaxy S5 issues continue in Wi-Fi land. before we go pointing fingers though, the S5 has an option that makes Wi-Fi shut off automatically if the connection is very bad. it's called Smart Exchange and it will switch you to cellular data if your Wi-Fi is bad. Just make sure your Wi-Fi ''problem'' isn't related to this. Go to Settings > Wi-FI Settings > Smart Network Switch.
Wi-Fi dropout can also happen when you open the Google Play Store or some other application. If you think your Wi-Fi issues are related to an app, try disabling it in Settings > Application manager and see if your Wi-Fi problems go away. You can also try clearing the cache of the app that causes the disconnection (or the whole system cache) or check out our guide on how to improve Wi-Fi signal on Android.
10. Sudden death
This problem is the last on the list and may well seem to be the end of your smartphone. The sudden death bug was a particular problem for the Galaxy S3 and unfortunately, the problem also affected other devices in the Galaxy range.
If your S5 starts turning itself off without warning, acts particularly erratically or won’t even turn on (assuming you have a charged battery), the only option left to you is factory reset your Galaxy S5. This will erase your data, so make sure a regular backup is part of your S5 care plan.
If a reset does not bear fruit, the only avenue left to you is to take it to a Samsung technician. If the problem lies with an internal component or the motherboard itself, they are the best ones to tackle the issue (and keep your warranty intact).
Did you find the solution to your particular S5 problem? Let us know how we can help.