Apple’s iOS 9 updates for iPhone, iPad and iPod touch bring new features but they’ve also brought some problems to iPhone, iPad and iPod touch owners. With those complaints in mind, we want to show you how to fix common iOS 9 problems on all versions of the operating system.
As we push deeper into the year, Apple continues to refine the iOS 9 operating system it rolled out back in September.
In 2016 we’ve seen several substantial updates including the iOS 9.3 update it delivered back in March. iOS 9.3 brought several new features, bug fixes and enhancements to iOS 9 users. It also, like all iOS updates, brought problems.
Apple’s now on its iOS 9.3.5 update and it’s also causing problems for many iPhone, iPad and iPod touch owners.
Apple’s extensive beta testing process has wiped out a ton of potential bugs but some problems have managed to slip through the cracks. This isn’t surprising. iOS updates, even ones that go through a lengthy beta period, arrive with problems.
We don’t know when Apple will release its next update. It could be days or weeks before we see something emerge. The only confirmed iOS update in Apple’s pipeline is iOS 10.
This means that those of you running into iOS 9 problems on iOS 9.0, iOS 9.0.1, iOS 9.0.2, iOS 9.1, iOS 9.2, iOS 9.2.1, iOS 9.3, iOS 9.3.1, iOS 9.3.2, iOS 9.3.3, iOS 9.3.4, and iOS 9.3.5 will likely have to find fixes on your own.
With that in mind, we want to help you take care of the issues that you’re seeing on your iPhone, iPad or iPod touch.
This list of common iOS 9 problems comes with some fixes that have been passed down over the years. All of them are proven fixes and there’s a good chance that you’ll find the fix that you’ve been looking for right here.
These will work if you’re on iOS 9.0, iOS 9.0.1, iOS 9.0.2, iOS 9.1, iOS 9.2, iOS 9.2.1, iOS 9.3, iOS 9.3.1, iOS 9.3.2, iOS 9.3.3, iOS 9.3.4, and the current iOS 9.3.5 update.
How to Fix iOS 9 Installation Problems
We’re continue to see isolated installation issues including frozen downloads and an issue that’s preventing users from swiping to update after installing the iOS 9 update on iPhone and iPad.
Neither is ideal. Fortunately, there are fixes for both of these issues.
Many users see the iOS 9 software update failed error.
If your iOS 9 download or installation locks up, you’ll want to hold down the power button and the home button for 10 seconds. This typically jumpstarts the process.
How to Fix Slide to Update Problem
As for the other issue, we were able to fix the issue simply by unplugging our phone from the computer and iTunes. This isn’t a guaranteed fix but it worked for us and it’s a simple solution to try if you’re unable to do anything when presented with a “Slide to Update” option.
If your device’s screen stops responding after upgrading to a new version of iOS 9 update, there’s no need to panic. At least not right off the bat.
We ran into this problem right after we installed the update on the iPhone 6. The problem prevented us from accessing any apps and it also prevented us from turning the phone off. Fortunately, we were able to fix it very quickly with a simple solution.
If your screen stops responding to touches and swipes, you’ll want to hold down the power button and home button at the same time. Wait for the phone to reboot and then try to use your screen like you normally do.
If it doesn’t work the first time, try it again until it works. It took three resets for our screen to start working again.
How to Fix iOS 9 Battery Life Problems
The iOS 9 update brings a tangible battery life boost to the iPhone. Some users might get up to an extra hour of battery life. While some users are seeing an increase, others are noticing abnormal battery drain on their device.
Battery issues are common, particularly right after a major system update like iOS 9. If your iOS 9 battery life isn’t what you think it should be after installing iOS 9.3.2, wait a couple of days for the update to settle. Things tend to improve after two days or so.
They’ll also help if you’re dealing with Pokemon Go battery life problems. The new augmented reality game is causing tons of battery issues for iPhone, iPad and iPod touch users.
How to Fix iOS 9 Wi-Fi Problems
We’re already seeing complaints about broken Wi-Fi in iOS 9. This isn’t at all surprising given that Wi-Fi problems are among the most common iOS problems. Fortunately, there are some proven fixes that could help you alleviate your iOS 9 Wi-Fi issues.
If you run into Wi-Fi problems on iOS 9, you’ll want to reset your Network Settings. To do this, head into Settings > General > Reset > Reset Network Settings.
This process can take a few minutes to complete and after it’s done, your device will have forgotten known Wi-Fi passwords so make sure you have your password handy.
If that doesn’t solve your issue, forget your Wi-Fi networks and reconnect to them. To get that done, go into your Settings > Wi-Fi > Select your connection > Tap Forget this Network at the top of the screen. Reconnect if you can.
If those fixes don’t work, take a close look at your router. We recommend unplugging it for a good minute or so then plugging it back in. If that doesn’t help, see if there is a firmware update for your router. Each router is different so you’ll need to consult your manual on how to do this.
Many iOS 9 users are complaining about issues with Touch ID. Some are saying that the update has caused problems with accuracy while others are saying that their fingerprints no longer work to open up their device.
These issues might require a direct fix from Apple but there are some things you can try if Touch ID starts acting up.
How to Fix Touch ID Failures
If Touch ID suddenly stops working, try re-training your fingerprints. Before doing this you’ll want to make sure you that dirt and sweat are removed from the Touch ID sensor and that oil is removed from your hands.
Next. go to Settings > Touch ID & Passcode > Enter your Passcode. On the next screen swipe from right to left on each fingerprint to delete them. When this is complete you can tap on Add a Fingerprint… to re-train Touch ID.
How to Fix Touch ID Problems in App Store
If you’re unable to use Touch ID in the App Store, try this fix. First go to Settings > Touch ID & Passcode > Enter your Passcode. Then turn off iTunes & App Store. Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn iTunes & App Store back on.
How to Fix Touch ID If It’s Not Working at All
If it stops working, try resetting the phone by holding down the home button and the power button for 10 seconds or until the phone restarts.
If that doesn’t work, you might want to try a factory reset as this has been known to dislodge major Touch ID problems. The instructions can be found at the bottom of this page.
How to Fix iOS 9 Data Problems
We’re also seeing iOS 9 users complain about issues with cellular data. We’ve seen the list of complaints grow in the months since the iOS 9 release.
This is another common iOS problem and one that should affect various iOS 9 users in the weeks to come. Cellular data issues can be tricky but there are a few known fixes for them.
If you’re sure that these issues don’t have anything to do with an outage, either at Apple or device’s service provider, you’ll want to first try restarting your device. Power it down, slide to turn it off, and reboot it. It’s simple but it has squashed cellular issues in the past.
If that restart doesn’t help, try toggling Cellular Data off and on in your device’s Settings. To do that go into Settings > Cellular > Cellular Data > Toggle Off. After you toggle it off, toggle it back on and see if that doesn’t help.
If that doesn’t work, try flipping Airplane Mode on for 30 seconds before turning it back off again. Airplane Mode kills all connections on your device. The Airplane Mode function can be found at the top of your Settings
If the problem is with LTE, try shutting LTE off for a few minutes. To shut it down, go into Settings > Cellular > Enable LTE > Off. Flip it back on when ready.
How to Fix iOS 9 Bluetooth Problems
Bluetooth issues are among the most common iOS problems and we’re not surprised to see them affecting iOS 9 users after the iOS 9.3.2 release.
Like cellular data problems, these can be a little tricky to fix because of the sheer number of Bluetooth devices out there. Here are a few things to try.
The first thing you’ll want to do is reset your device’s Network Settings. To get that done go to Settings > General > Reset > Reset Network Settings. Your device will forget the Bluetooth device and you’ll now have to reconnect.
If that doesn’t dislodge your problem, you’ll want to try forgetting the Bluetooth connection. To do that go to Settings > Bluetooth > Select your connection using the circular blue i tab > Tap Forget this Device. Try reconnecting.
You can also try resetting all of your settings. This has worked for us in the past and there’s a chance it will work for you.
To reset all of your settings go to Settings > General > Reset > Reset All Settings. This process could take a few minutes and after it’s done, your device’s settings will be restored to factory defaults. In other words, have your Wi-Fi passwords handy.
If you are seeing Bluetooth problems in the car, you’ll want to consult your car’s manual so that you can restart the connection. This could be a little time consuming for some of you so make sure you set aside some quiet time to do it.
Forget the connection and then try reconnecting to the car. If that doesn’t help, you might want to try bringing it into a dealer or car specialist to take a look.
How to Fix iOS 9 App Problems
If you’re running into issues with third-party applications after installing an iOS 9 update, you’ll want to try a few things before throwing your phone against a wall or deleting the app entirely.
First, see if there is a recent update for your app. Developers have been rolling out iOS 9 support updates that could help. For instance, Google recommends iOS 9.3.2 to those encountering connection issues with its Google app.
We’ve downloaded a number of these updates and we haven’t run into any major problems with our apps. Make sure you read reviews from users on the App Store first though.
If that doesn’t work, try reinstalling the application. This has worked for us and many others in the past and it’s worth a shot. Make sure your data is backed up before you do this.
If that doesn’t work, contact the developer and tell them about your problem so that they can address it in a future update.
We’ve been seeing complaints about problems with the App Store and downloading updates. This is obviously a big problem and it’s one that appears to be affecting iOS 9.0, iOS 9.1, iOS 9.2, and iOS 9.3 users as well.
There are two known fixes for the problem though they aren’t guaranteed to work for you. The first requires a reset. To do this, hold down the power button and home button. Users are saying that got rid of the issue.
Others are saying that they’ve been able to rapidly tap “Update” on an app before the “Open” symbol appears. Some have said that they’ve had to tap upwards of 10 times for it to work but that it worked in the long run.
We’ve also seen this issue on older iOS updates and the issue simply went away after a short period of time. So if nothing works, be patient.
We’re also seeing problems with iMessage after the iOS 9.3.2 update. These are extremely common and we will almost certainly see iMessage problems continue well into iOS 9’s lifespan.
If you’re seeing problems with Messages, the first thing you’ll want to do is toggle the feature off and on again.
Go into your Settings > Messages > Toggle iMessage off then back on. This fix has worked for us in the past and it’s the first thing you’ll want to try out.
If that quick fix doesn’t work, reboot your device.
And if a reboot doesn’t work, head into your settings and reset Network Settings. Head into Settings > General > Reset > Reset Network Settings. This will cause your device to forget your connections so make sure you have your Wi-Fi passwords handy.
How to Fix iOS 9 Problems If Nothing Else Works
If you’re dealing with an iOS 9 problem that’s not listed here, you’ll want to head to Apple’s discussion forums and look around. Users there are typically very helpful, and knowledgeable, and that’s a great place to start.
If those resources don’t help, you have some other options. First, you can downgrade to an older version. This option is only be open for a limited time so you’ll need to move fast. Apple typically keeps it open for one to two weeks.
If nothing works, you can resort to a factory reset (or a restore from a backup). This will wipe everything on your phone or tablet and return it back to the way it was when you first bought the device.
To perform a full on factory reset on iPhone or iPad, Settings > General > Reset > Erase All Content and Settings. This should only be used as a last resort.
If you can’t fix the problem with any of those, take your device into an Apple Store. Schedule an appointment at the Genius Bar and see if the geniuses there can’t diagnose your problem.
4 Reasons Not to Install iOS 9.3.5 & 5 Reasons You Should
Install iOS 9.3.5 If You Want to Improve Security
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Apple recommends iOS 9.3.5 for all iPhone and iPad users. Here's why.
The iOS 9.3.5 update delivers a security patch that patches up a serious security problem that exposed calls, contacts, texts, and emails. If you value your privacy, it would be a good idea to move to the iOS 9.3.5 update right now.
If you failed to make the move to Apple's iOS 9.3.3 or iOS 9.3.4 update, you'll also get their security patches with iOS 9.3.5.
iOS 9.3.4 patches up an exploit discovered by iOS jailbreak developers. The iOS 9.3.3 update brings several patches for potential security risks and these are going to be important if you store sensitive data on your device.
Apple's website lists 26 patches for potential security issues. This is a huge number, particularly for an update of this size.
If you skipped the iOS 9.3.2 update, iOS 9.3.1 update or iOS 9.3 update, you'll get a lot more than the patches listed above.
If you value your security and privacy, you'll want to think about installing the iOS 9.3.5 update on your device(s) today.