It may not be the kind of striking transformation ushered in by last year’s iOS 7, but the newest flavor of Apple’s mobile platform has plenty going on. There are new features, new apps, and a lot of little tweaks, including the ability to add custom keyboards, a new health app, iMessage features galore, a new iCloud Drive, and some cool new camera features.
Unfortunately, new updates come with new problems. Some people are already regretting making the upgrade from iOS 7. As more and more of you install iOS 8 on iPhone 6, older iPhones, iPads, and iPods, a few problems are rearing their ugly heads on support forums. Here are the main ones with advice on what to do about them.
Updated on 2-18-2015 by Simon Hill: Added problem with Safari being slow, Continuity Calls or Handoff not working, stuck on Apple logo, freezing during update, and updated Safari upload bug.
Complaints about poor Safari performance have been flooding in thick and fast since iOS 8 was initially released. The recent 8.0.1, 8.0.2, and 8.1 updates seemingly haven’t done anything to improve performance, either, and some people are still finding that pages are very slow to load or don’t load at all. There’s also rumors of delayed response time when using the keyboard and links that don’t open when tapped. The problem could be related to issues with the Wi-Fi and sluggish performance in general, but scrolling, reloading the page, or reloading the app may temporarily rectify the issue.
Go to Settings > Safari > Clear History and Website Data. You may notice a slight improvement, but the issues might return.
You can also try going to Settings > iCloud and toggling Safari off.
There’s no guarantee it will work, but if you’re suffering with this problem and others, it might be worth trying a factory reset. If you do go this route, then avoid restoring a backup and try setting up your device as though it was new.
NEXT PAGE: Continuity Calls or Handoff not working
Problem: Continuity Calls or Handoff not working
Many people seem to be struggling with getting the Continuity features to work properly with their Apple devices. Assuming your iPhone, iPad, iPod touch, or Mac meet the system requirements, there are a few things you can try. First, make sure your devices are connected to the same Wi-Fi network and that you have Bluetooth and Wi-Fi turned on.
Start by going to Settings > General > Handoff & Suggested Apps > Handoff and toggle it off and on again. Go to Settings > Phone and make sure that Wi-Fi Calling is turned off. Now restart your device and try again.
If you’re using a Mac then check in System Preferences > General for Allow Handoff between this Mac and your iCloud devices. You should also check in FaceTime > Preferences that iPhone Cellular Calls is on.
Try logging out of iCloud on every device on which its active, reboot, and log back in before trying again.
NEXT PAGE: Stuck on Apple logo
Issue: Stuck on Apple logo
If you find that your device is stuck on the Apple logo, then you probably need to try recovery mode.
First of all, you could try holding down the Sleep/Wake button and the Home button for 10 seconds until the Apple logo reappears. If it still sticks, then it’s time for recovery mode.
Hold down the Sleep/Wake button to turn your device off.
Plug it into your computer with the USB cable and make sure the latest version of iTunes is running.
Hold down the Home and Sleep/Wake buttons for a few seconds, when the device comes on let go of the Sleep/Wake button, but keep holding the Home button.
You should see the Connect to iTunes screen and you can let go of the Home button.
Now you can restore your device using iTunes, just bear in mind that you’ll lose anything you haven’t previously backed up.
NEXT PAGE: Freezing during update
Problem: Freezing during update
Many people run into problems during iOS updates when their device appears to freeze, often seeming as though it will never complete the update.
Hold down the Sleep/Wake and Home buttons for 10 seconds until the device reboots and the Apple logo appears. Take a look in Settings > General > About to see if the update completed. If not, then you’ll need to go through the update process again.
Make sure that a lack of space isn’t the problem. Take a look in Settings > General > Software Update and see how much storage is required. If you have to make room, then tap Usage Settings and get rid of some stuff. Alternatively, you can use iTunes and install the update through your computer.
NEXT PAGE: Calendar showing GMT
Bug: Calendar showing GMT
A lot of people have encountered an issue where new events in the calendar default to GMT instead of the local timezone.
Apparently as of February Google has come up with a fix or workaround for this that works for Google calendars, but users of Microsoft Exchange and other services may still be suffering. To get this working you may need to remove your calendar, restart your device, and add it again. You can do this via Settings > Mail, Contacts, Calendars > Accounts > Subscribed Calendars > Delete Account.
Go to Settings > Mail, Contacts, Calendars > Time Zone Override and toggle it off. Now remove your calendar account and restart your device. Now add your calendar account again and it may work properly, this solution has worked for some people.
A lot of people have run into an issue where they find they are unable to move email messages to the trash. This problem has been around for a while, but a new batch of complaints popped up after the iOS 8.1 update. When attempting to move an email to the trash they get the message “Unable to Move Message, The message could not be moved to the mailbox Trash.”
Try going to Settings > Mail, Contacts, Calendar and choose the email account in question then tap Advanced > Deleted Mailbox and make sure that it’s set to Trash. Now tap Advanced > Account and Done.
Go to Settings > Mail, Contacts, Calendar > Account >Advanced > IMAP Path Prefix and make sure it says INBOX next to it, then tap Account > Done.
Try going to Settings > Mail, Contacts, Calendars choose your account then turn Mail Wait ten seconds and then turn it on again and retest.
If none of the above has worked then it’s time to try deleting the account. Go to Settings > Mail, Contacts, Calendars choose your account and then Delete Account and confirm it. Now set your account up from scratch via Settings > Mail, Contacts, Calendars > Add Account.
NEXT PAGE: iCloud password request for new mail and AirDrop
Bug: iCloud password request for new mail and AirDrop
After the iOS 8.1 update a few people discovered that they kept getting the iCloud password pop-up every time they tried to write a new mail. It’s possible to cancel the prompt and still write and send, but it’s obviously annoying. This same issue also causes problems getting AirDrop to work when you choose Contacts Only, in this case even if you enter the password it won’t turn on.
The first thing to try is to go to Settings > iCloud and Sign Out. If it’s AirDrop that you’re having issues with then sign out on all devices you’re trying to use it with. Now restart the device and try signing in again and it should work. If that doesn’t work and you have capital letters in your Apple ID check the next solution.
If you have capital letters in your Apple ID then that could be the problem. All you have to do is enter your username as lowercase letters. Log out of iCloud, restart your device, and then log in using lowercase letters only in the Apple ID field. Enter your password as normal.
NEXT PAGE: Bluetooth issues
Problem: Bluetooth issues
A lot of people have had trouble getting their iPhones to connect to accessories or in-car Bluetooth systems. Sometimes the connection won’t establish or it drops frequently. For some people the Bluetooth works perfectly for music streaming and incoming calls, but it won’t work properly for outgoing calls. Whatever your problem is there are a few fixes worth trying.
Double check your pairing process. Make sure you are entering the system or accessory into pairing mode, you may need to press a button.
Try turning Bluetooth off on your iPhone or iPad, restart the device, and turn it back on again.
There could be a problem with the connection settings, or perhaps you’ve reached a profile limit. Try deleting devices from the Bluetooth system or accessory you are pairing with. Also go to Settings > Bluetooth and choose the device or system in question and tell your iPhone or iPad to Forget Device. Restart and set the connection up again as new.
Make sure that your Bluetooth system or accessory firmware is up to date. Check on the manufacturer’s website.
Go to Settings > General > Reset > Reset Network Settings, but bear in mind you’ll need to set up your Wi-Fi connections again after doing this.
If the problem persists after this then it’s time to contact Apple and set up an appointment.
NEXT PAGE: Apps won’t download or update
Glitch: Apps won’t download or update
Quite a few people have been having trouble getting apps to update properly. They seem to hang indefinitely. Some people have also had trouble getting new apps to download at all.
The first thing to try is to double tap the Home button and swipe up on any problem app that’s listed to close it. Now restart your device by holding down the Home button and the Sleep/Wake button until you see the Apple logo.
Try going to Settings > iTunes & App Store and turn Updates under Automatic Downloads Try updating manually, or restart your device and turn the automatic updates on again.
You could also go to Settings > General > Reset > Reset All Settings and see if that helps, you will have to re-enter passwords.
If that doesn’t work then try deleting any problem app from your device. Go to Settings > iTunes & App Store and tap your Apple ID then Sign Out. No hold down Home and Sleep/Wake to restart. Fire up the App Store, log in, and download the apps from scratch.
It could be that a specific app or game is causing the issue. Some people reported success after deleting the WSJ app. You could try removing apps one by one until you find the culprit or do a factory reset and selectively reinstall.
NEXT PAGE: FaceTime and iMessage not working
Problem: FaceTime and iMessage not working
There have been numerous reports about problems with FaceTime and iMessage not working. Some people have gotten the message “Waiting for Activation” or “An error occurred during activation”, others seem to be getting a network error of some kind.
Go to Settings > Messages and turn iMessage off and on again. Do the same with Settings > FaceTime.
Try going to Settings > General > Date & Time and make sure Set Automatically is On. If you notice that any of the information is wrong then turn Set Automatically off and set the correct time zone, date, and time manually.
Check in Settings > General > Restrictions and make sure you haven’t restricted FaceTime.
It’s worth confirming you don’t have a network problem so try Settings > General > Reset > Reset Network Settings and then set up your Wi-Fi again.
Try turning both FaceTime and iMessage off then put Airplane mode on. Now turn Wi-Fi on and go back into Settings to turn iMessage and FaceTime on again. Now turn Airplane mode off again and see if it works. If it doesn’t, go back in and toggle iMessage and FaceTime off and on yet again.
Try tweaking your settings in Settings > Messages > Send & Receive.
If nothing has worked then you could try a backup and restore, or head into an Apple Store for further help.
NEXT PAGE: Slow or dropping Wi-Fi
Bug: Wi-Fi slow and dropping signal
A lot of people have experienced a Wi-Fi problem after updating devices to iOS 8. The Wi-Fi signal will appear to be strong, but websites are slow to load and video slow to buffer. In some cases the connection seems to drop altogether, and in other cases it just slows to a crawl. You may get a message that “the server has stopped responding” if you’re trying to use Safari. Other devices are still able to connect to the router and enjoy the usual speeds.
Toggle Wi-Fi/Airplane mode: You might find that it comes back temporarily if you toggle Wi-Fi off and then on again. Alternatively you could switch on Airplane mode and then turn it off again. Swipe up from the bottom to open the Control Center and toggle these settings.
Reboot: Some people report temporary success by switching the device off on and again. Press and hold the Sleep/Wake button and the Home button for ten seconds or so, until you see the Apple logo. Your Wi-Fi may work again for a while.
Turn Bluetooth off: Sometimes Bluetooth can interfere with Wi-Fi speeds so you could try turning Bluetooth off. It won’t fix the issue, but it might reduce it.
Reset Network Settings: Try going to Settings > General > Reset and tap Reset Network Settings. This has worked for a few people, but the problem might return.
Turn off Wi-Fi Networking: Try going to Settings > Privacy > Location Services and under System Services you need to toggle off Wi-Fi Networking.
Toggle 2.4/5GHz: If you have a two channel router then try changing from 5GHz to 2.4GHz. Generally speaking 5GHz is faster, but with a shorter range. Some people report a better connection on 2.4GHz and a few find an improvement by switching the other way.
Change router channel: You could also try changing the channel on your router. You’ll need to put your router’s IP into your browser and log in to change settings. Refer to your ISP for instructions.
Switch DNS to Google: Some people report success after switching DNS to use Google servers. You can do this via Settings > Wi-Fi then tap the ”i” icon next to your router, scroll down to DNS and tap the numbers, then enter “188.8.131.52”. You might have to restart your device for this to take effect.
Try holding down the Sleep/Wake and Home buttons until the device restarts.
There’s a good chance that a specific app is causing the problem. Go to Settings > General > Usage > Battery Usage and take a look at what is guzzling down that battery juice. If you find a specific app that’s draining a suspiciously high amount of battery then check to see if there’s an update available and if not, think about uninstalling it. If you need it then try disabling Background App Refresh via Settings > General and Location Services via Settings > Privacy.
NEXT PAGE: Sound not working
Issue: Sound not working
This seems to be a common issue for iPad owners after the iOS 8 update, but thankfully there is an easy fix that seems to be working for most people.
Hold down the Sleep/Wake button and the Home button together for 10 seconds or so until the device restarts and you see the Apple logo.
Check in Settings > General under Use Side Switch To and make sure Mute isn’t ticked or toggle the side switch. You can also check by swiping up and taking a look at the icon on the right in Control Center.
NEXT PAGE: Music syncing problems
Glitch: Syncing music takes a long time or won’t work
A few people have run into an issue after the iOS 8 update where they’ve installed iOS 8 and had to restore the device, and the process takes a very long time to sync (24 hours or more), or appears to hang indefinitely.
If you have a large number of tracks with artwork then it could be the culprit. Try deleting the artwork from your library and sync again.
Load up iTunes and find your iPhone, iPad, or iPod Touch in the left column. Choose it then look under Summary at the Options section to find Manually manage music and videos. If it’s already check then try unchecking and re-checking it. You may need multiple syncs to get it to work. You may also have to toggle iTunes Match off under Settings > Music on your iPhone.
You can also try connecting the device to your computer and firing up iTunes. On the device go to Settings > General > Usage > Manage and delete all the music. In iTunes go to the Music tab and uncheck Sync Music then apply. Now check the Sync Music box again and it should sync up correctly.
NEXT PAGE: iMessage and group conversation issues
Problem: iMessage won’t send and group conversation problems
There are a couple of different problems cropping up with iMessage after the iOS 8 update. Some people can’t send iMessages at all; others are having an issue with group conversations where it will only send them as SMS.
If you’re having the group message problem then you can alleviate it by deleting the old group conversation. When you start a new one with all the same people you’ll find you can send iMessages again and it won’t default to SMS anymore.
If you find you can’t send messages at all, maybe you’re stuck with a “Waiting for activation” message, then try going to Settings > Messages and toggle Send as SMS and iMessage off. Now go to Settings > General > Reset and tap Reset Network Settings. If you go back to Settings > Messages now you should be able to toggle Send as SMS and iMessage back on and it should work.
NEXT PAGE: iPad or iPhone restarting
Glitch: Random reboots and BSOD
A few people have been experiencing random reboots, crashes, and the dreaded blue screen of death after updating to iOS 8. They seem to occur fairly frequently and apparently randomly while users are doing all sorts of different things. This seems to be more common with iPads.
Try going to Settings > General > Reset and tap Reset All Settings. It won’t delete any of your files or apps, but you’ll need to re-enter passwords and choose wallpaper again.
It’s possible that an app is causing the problem. You can try uninstalling apps one by one and testing or you can try a factory reset and selectively reinstall.
NEXT PAGE: Can’t upload photos in Safari
Bug: Can’t upload photos in Safari browser
Many people have upgraded to iOS 8 only to find that they can no longer upload photos to any website through the Safari browser.
If you’re trying to upload to a website such as eBay, then download and use the dedicated app instead of Safari.
This is clearly a bug in the mobile Safari app, one that will likely be fixed with an update in the near future. We’ll keep you posted.
NEXT PAGE: Spotlight sessions and Bing problems
Problem: Spotlight Suggestions and Bing Web Results
A few people have been disappointed at the fact Spotlight Suggestions isn’t working for them. They are going in to Settings > General > Spotlight Search and trying to activate Spotlight Suggestions, but it won’t stay on. Some people are also experiencing a crash when they try to enable Bing Web Results in Settings > General > Spotlight Search.
The Spotlight Suggestions feature is only available in a limited number of countries. There’s a list at Apple’s website.
Some people have managed to get it working by going to Settings > General > Language & Region and switching to a supported country. You should try to make sure your language and region settings match and try restarting the device after changing the settings.
NEXT PAGE: Slow performance
Issue: Sluggish performance
A lot of people have been complaining that the iOS 8 update has resulted in laggy and sluggish performance on their iPhone or iPad. This is more common, the older the device is. They actually ran a comparison test at Ars Technica — with an iPhone 4S running iOS 7.1.2 and one running iOS 8 — and found the update has significantly slowed boot time and app loading.
Don’t update! If you have an older device and you haven’t yet updated, then don’t.
How to downgrade: If you have already updated then there’s a short window during which you can downgrade from iOS 8 to iOS 7.1.2 again. Apple will stop signing iOS 7 soon, so this will stop working at some point. You’ll need a copy of the iOS 7.1.2 firmware in the form of an IPSW file. You may have it on your computer from the last time you updated, so search first. If not, you can find them at Redmond Pie. Turn off Find My iPhone in Settings > iCloud. Plug your device in and fire up iTunes then choose your device and look at the Summary tab. Now hold down Shift and left click on Restore (or the Option key and Restore on Mac) and choose the iOS 7.1.2 IPSW file. Bear in mind that you can only get all your apps and settings back if you have a valid backup to restore from that you made while still using iOS 7.
You can wait for further updates. There’s a chance Apple will make improvements in the first few updates for iOS 8, it did do this with iOS 7, but there’s no guarantee.
NEXT PAGE: Disappearing hotspots
Glitch: Personal Hotspot has disappeared
After updating to iOS 8 a few people have been surprised to find that the Personal Hotspot option has just completely disappeared from the Settings menu. Luckily there’s an easy fix that seems to be working for the majority.
Go to Settings > Cellular > Cellular Data and type something in the user name field then go back and the Personal Hotspot option should appear in Settings.
If that doesn’t work then go to Settings > Mobile Data > APN Settings and take a look, then make sure your carrier settings are the same under Personal Hotspot.
NEXT PAGE: Device won’t charge
Problem: Device won’t charge or slow charging
A number of people have encountered issues with charging their iPad or iPhone after updating to iOS 8. In the majority of cases the device simply won’t charge at all when plugged in. In some cases it is charging very slowly.
Apple wants you to use official chargers and cables and it may block third-party chargers or cables from working. Try using the original cable and charger that came with your device. Some people are reporting that this problem is occurring even when they use the original charger and cable, but it’s worth trying first.
Hold down the Home button and the Sleep/Wake button until your device restarts and you see the Apple logo.
Try a different outlet, a different cable, and a different charger. If you’re trying to charge an iPad then make sure you aren’t using an iPhone charger.
Try plugging your device into your computer via USB and see if it charges. You might consider doing a restore through iTunes.
If you have a fake Apple charger, a third-party charger, or even an old charger you might have to spring for a new, official Apple charger.
NEXT PAGE: Camera upside down
Bug: Camera app upside down
After updating to iOS 8 some iPhone owners launched the camera app to find that the top bar was displayed upside down. For some people it even began to start taking photos upside down and the issue extended to third-party apps like Instagram. Luckily, the fix is easy.
Open the Compass app and calibrate it.
Now hold down the Sleep/Wake and the Home buttons until the device restarts and you see the Apple logo.
This seems to have solved the issue for most people and it should work if you find FaceTime or anything else is upside down as well.
NEXT PAGE: Brightness dimming
Glitch: Screen brightness too dim
Some iOS 8 device owners have complained about a screen brightness glitch. The problem is that the screen on the iPhone or iPad will suddenly dim while they’re using it despite the fact that auto-brightness is turned off.
Try going to Settings > Display & Brightness and toggle Auto-Brightness Now turn it off again, andhold down the Sleep/Wake button and the Home button to restart the iPhone (it should shut down and then you’ll see the Apple logo when it restarts).
Go to Settings > Accessibility > Increase Contrast and toggle Reduce White Point to off.
If you’re having an issue with the auto-brightness, then go to Settings > Display & Brightness and just turn the brightness up, it should set a new base level.
Some people found it improved after turning Zoom off in Settings > Accessibility.
NEXT PAGE: Notification stuck
Bug: Notification banners get stuck
A lot of people have found that sometimes the notification banners that pop up at the top of the screen to warn about incoming messages get stuck there. Flicking doesn’t seem to get rid of them. This bug occurs frequently when watching video in landscape mode, but it’s not confined to that instance.
You can press the Home button once and the banner should roll up.
You can rotate your phone from landscape to portrait and back again.
You can turn the screen off and on again.
This should be fixed in the next update when it rolls out.
NEXT PAGE: No calls
Problem: Can’t make calls
There have been a few reports of iPhone owners with various different models of older iPhones, including the iPhone 4S and iPhone 5, being unable to make calls after the latest iOS 8.0.2 update. When attempting to make a call the connection continually drops or isn’t established in the first place. Some people are also unable to send text messages, but report still being able to receive incoming calls or texts.
Double tap the Home button and swipe all the open apps up to close them.
Try holding down the Sleep/Wake and Home button together until your iPhone restarts and you see the Apple logo.
Make sure that you don’t have Airplane mode on and check that you’re not trying to call a blocked number in Settings > Phone > Blocked.
Try turning the iPhone off, removing the SIM card, and then replacing it.
Go to Settings > General > Reset > Reset Network Settings.
Go into Settings > Cellular and or Settings > Mobile and change your Voice & Data
Contact your carrier and make sure there’s no problem with your area or service contract.
We’ve reached the end of our iOS 8 problems roundup, but we will continue to add to this list as we discover new problems and solutions so check back for updates. If you have a solution that we haven’t listed or you’ve encountered a new problem, then post in the comments and share it.
Updated on 12-8-2014 by Simon Hill: Reformatted and added email trash problem, iCloud login bug, Bluetooth issues, apps update glitch, and FaceTime and iMessage not working.
Updated on 10-14-2014 by Simon Hill: Added charging problem, camera upside down, screen brightness too dim, notification banners get stuck, and can’t make calls problem.