A winning combination of gorgeous design and solid specs should attract plenty of people to the HTC 10. It’s an impressive smartphone with plenty of reasons to recommend it, but we’ve yet to meet a perfect device and the occasional issue is inevitable. That said, we’ve been scouring the web for potential HTC 10 problems and trying to identify workarounds and possible fixes. Below are a few of the more common ones.
The HTC 10 packs a 3,000mAh battery, which should deliver plenty of power in theory, but a lot of people have been underwhelmed with the battery life. In our HTC 10 review, we found the battery life to be somewhat average, but it still should be able to get you through the day with some change. If you find that the your phone’s power supply is draining quickly and it just can’t go the distance, then you might have a problem worth investigating.
Start by pulling down the notification shade and turn off any features, such as Bluetooth or mobile data, that you aren’t currently using.
Try to reduce your screen brightness as low as is comfortable, and shorten your screen timeout in Settings > Display.
Go into Settings > Power and consider turning on Power saver mode or Extreme power saving mode.
Some apps may be syncing in the background frequently when you don’t really need them to. Take a look in Settings > Accounts & sync and disable some of them.
You can also reduce syncing in your email accounts. Open the email app, select an account, tap the three vertical dots, and choose Settings > Sync. Then, tap Send & Receive and adjust the Sync schedule.
It’s possible that an app is causing your issues. You can test this by holding down the Power button and then tapping and holding on Power off to choose Reboot to safe mode. You’ll see safe mode in the bottom left, and if the battery drain issue is gone, then you know a third-party app is to blame. Just restart your HTC 10 to get out of safe mode.
Make sure your apps are up to date by opening the Play Store and tapping the three horizontal lines in the top left. Then choose My apps & games and tap Update all in the top right.
Take a look in Settings > Power > Battery usage to identify what is guzzling your power. If you choose an app and there’s an Adjust power use section, then you can tap the option underneath to adjust settings that impact the battery.
Open up the Boost+ app and tap Clear junk to get rid of cache files and other things you no longer need.
If you think an app is to blame, then try uninstalling one-by-one and testing, or perform a factory reset and reinstall apps selectively. If you do decide to factory reset, then back up everything first. Afterward, go to Settings > Backup & reset > Factory data reset and tap Ok.
Issue: Wi-Fi won’t connect or keeps dropping
We see issues with Wi-Fi pop up on every new smartphone, but they can usually be resolved. You may find that your HTC 10 won’t connect to a specific network or maybe it connects, but the speed is slow or keeps dropping out and back in again.
Turn your phone off and on again. Try switching off your HTC 10 by holding the Power button down and choosing Power off. You should also turn the router off and back on again.
Pull down the notification shade and tap and hold on Wi-Fi, or go to Settings > Wi-Fi. Find the problematic network, tap and hold it, then select Forget network. Turn Wi-Fi off and on again, and try setting up the connection afresh.
Go to Settings > About > Software updates and make sure your HTC 10 software is up to date.
Take a look on the website for your router manufacturer to see if there is a firmware update available.
You may be trying to use a crowded channel. Wifi Analyzer is a good, free app that allows you to check how crowded the channels are. Refer to your router manufacturer or ISP for instructions on changing channels.
Make sure that you aren’t using MAC filtering on your router. If you are, then turn it off or add your HTC 10’s MAC address.
Your last resort is to try a factory reset. Back up anything important, and go to Settings > Backup & reset > Factory data reset.
Glitch: Stuttering or unresponsive
If you find that your HTC 10 to be slow or the screen to be unresponsive, then there are a few different things you can try. Take note of what you were doing when the problem occurs to see if there’s a common thread.
Start by holding down the Power button and selecting Restart. If the screen is unresponsive, then hold down Power and Volume down until the HTC 10 restarts. This should at least temporarily solve your issue.
If the problem persists, then try turning the HTC 10 off and remove your Micro SD card. Then, turn it back on and test it.
Try activating safe mode by holding down the Power button and then tapping and holding on Power off before selecting Reboot to safe mode. You’ll see the safe mode option in the bottom left. If your issue is gone, then you know a third-party app is to blame. Restart your HTC 10 to get out of safe mode. You can either remove apps one-by-one and test again, or you can perform a factory reset and reinstall selectively. If you do decide to perform a factory reset, then back up everything first, then go to Settings > Backup & reset > Factory data reset and tap Ok.
Bug: Camera not working or poor results
The HTC 10 may not have the best camera on the smartphone scene, but it’s certainly capable of capturing excellent photos. However, some people have run into trouble while trying to get the camera to work properly. There are complaints about pro mode being inaccessible, purple noise, and a lack of fine detail.
Make sure that you have the latest firmware, because HTC just released a patch with a host of camera tweaks and improvements, as well as bug fixes. You can check via Settings > About > Software updates.
If the camera is refusing to start or misbehaving, then go to Settings > Apps and find the Camera app, then tap Storage > Clear data.
You may as well delete cached data as well. Go to Settings > Storage, tap Cached data, and tap Ok to confirm.
If you’re getting flash splash back or strange distortions in your photos, then try removing any case you have on the HTC 10 and make sure there’s nothing on the lens.
If you’ve installed a third-party app that uses the camera, then try uninstalling it, restarting your HTC 10, and testing the camera again.
This is another common problem for all smartphones, and it may be exacerbated by the metal body of the HTC 10. Keep in mind that phones will always get hot in the first couple of days, because they’re downloading a lot of apps in the background and you’re using them more than you normally would. If the heat persists after the first week, or your HTC 10 is getting very warm when it isn’t really doing anything, then you might have a problem.
Try a simple restart by holding down the Power button and selecting Restart.
It’s also worth turning your HTC 10 off and removing the Micro SD card — if you have one —as they can sometimes cause problems.
Try activating safe mode by holding down the Power button and then tapping and holding on Power off before selecting Reboot to safe mode. You’ll see the safe mode option in the bottom left, and if your overheating issue is gone, then you know a third-party app is to blame. Restart your HTC 10 to get out of safe mode. You can either remove apps one-by-one and test again, or you can perform a factory reset and reinstall selectively. If you do decide to perform a factory reset, then back up everything first, then go to Settings > Backup & reset > Factory data reset and tap Ok.
If the problem persists, then it’s time to contact HTC, your carrier, or your retailer and ask about a potential replacement.