Manufactured by HTC, Google’s follow up to highly successful Nexus 7 iterations brought with a larger display, HTC’s penchant for design and build quality, their signature front firing BoomSound speakers, and of course, a stock Android 5.0 Lollipop on-board. Like any new smartphone or tablet available in the market today, the Nexus 9 is not without its flaws though. Today, we’ll be taking a look at some of the common issues that plague Nexus 9 owners, and offer potential solutions on how to fix them!
Disclaimer: Not every Nexus 9 will suffer from these issues, and in most cases, users will not face any of the problems listed below.
Problem #1 – Auto-Rotate doesn’t work
Some users have noticed that auto-rotate on the tablet is not working. It does function temporarily, only to stop working after a short time.
Potential Solutions -
Go into Settings – Accessibility – Display and turn the “Auto-rotate” option off and on again.
Restart the Nexus 9.
Try uninstalling applications selectively to see whether the issue is caused by a third-party app. Alternatively, factory reset the tablet then reinstall applications one by one.
Some users have noticed that turning off Google Now or Location services fixes the problem with auto-rotate. Of course, this is not a permanent fix, but can be done to check whether the sensor is faulty or not.
If the sensor in the Nexus 9 is faulty, the only option will be to return the tablet and get a replacement.
Problem #2 – NFC doesn’t work
The Nexus 9 NFC feature can be used to share files and pay for purchases, but some users have complained that it doesn’t work.
Ensure that the back cover is in place by pressing gently on the cover. Push the area just below the camera on the tablet, you should hear a soft click.
If this doesn’t work, returning the tablet for a replacement may be the only option if you use NFC a lot.
Problem #3 – Issues with overheating
A lot of users have expressed concerns about their Nexus 9 constantly overheating. This occurs not only during processor-intensive activities like gaming, but also while just surfing the web.
Avoid visiting websites with a lot of animated images and advertisements.
Use a different browser, such as Firefox, Beta, or Chrome.
Make sure that applications are kept updated, including the browser application.
If you are using a protective case or cover, remember to remove it while gaming or any other intensive activities.
Problem #4 – Lockscreen glitch while charging
Some Nexus 9 users have noticed a strange glitch when they charge their tablet, where the lock screen refreshes repeatedly, as though it’s stuck in a loop. The tablet becomes unresponsive, and a message appears announcing that the launcher has crashed.
Open the Google application then go into Menu – Settings – “OK Google” detection and uncheck the box that reads “Always On”.
Change the language. If you’re automatically set on “French Canadian”, this problem seems to happen more regularly.
Make sure the tablet is up to date by going to Settings – About Tablet – Software Update
Problem #5 – Applications keep crashing
Some Nexus 9 users have faced difficulties in accessing their favorite applications, or experience frequent crashes.
If you are always experiencing problems with the same application, make sure that it is up to date, and compatible with Lollipop 5.0. Go into Settings – Apps and select the problematic application, then tap Clear Cache.
Restart the Nexus 9 and if the problems persist, look for an alternative app.
Turn off the “Battery saver” option on the tablet, as this can hinder performance. Go toSettings – Battery. Set the Nexus 9 up as a new device, instead of attempting to use on older Google profile. Old applications and settings can cause issues, particularly with authentication.
Factory reset the device and be selective about the apps you reinstall.
While it’s great to rock the latest version of Android before anyone else, this could result in some issues with app compatibility. A future update of the app should fix this problem.
Problem #6 – Slow charging rate
While there have been no major complaints with regards to battery life, users have faced issues with the surprisingly long time it takes to recharge.
Make sure that the cable and charger are properly connected to the power source.
Always use the cable that was intended for use with the tablet, rather than trying alternate chargers, as some alternatives can use different voltage parameters, which lead to slower charging.
Ensure the power outlet is working correctly by plugging in a different device and checking its function.
Connect the tablet directly to your computer via USB to confirm that the cable is not the problem.
Request a replacement charger if you find that this is the problem. If the charger works fine, and the tablet takes more than five hours to full recharge, contact your retailer for a replacement.
Problem #7 – Wi-Fi connection issues
Almost every device on the market suffers from some form of Wi-Fi connectivity problems, and the Nexus 9 is no exception.
Turn off the router, and the Nexus 9 by holding down the Power button and tapping the Power offWait for thirty seconds then switch both devices back on.
Install the Wi-Fi Analyzer application and search for a less crowded channel.
Go into Settings – Wi-Fi and hold your finger on your preferred network until you get a list of options. Choose Forget Network and try to connect again from scratch.
Ensure that the firmware for the router is up-to-date. This might require confirmation with your ISP.
Try changing the band frequency from 2.4GHz. 5GHz usually provides a stronger signal, but 2.4GHz offers a further range.
Check that the MAC filtering is off on the router, or ensure that the MAC address of the Nexus 9 is added to the permitted devices. Find this address in Settings – About tablet.
These are some of the most common problems that owners have experienced with their Nexus 9 tablets. If you have experienced these problems, leave a comment below to tell us whether our solutions worked. Further, if you’ve experienced other problems, let us know and we’ll try to find a solution.