This guide will explain common PS4 problems and fixes for these issues that will help you get back to playing your PlayStation 4 faster without the need to call Sony.
We’ve seen a number of new PS4 problems appear in 2015, and PSN problems are appearing with more frequency. You can use this list of common PlayStation 4 problems and fixes to get back to gaming faster. It is still a good idea to alert Sony to any potential PS4 bugs and issues, and you can use the comments section to share your fixes with other users.
PS4 problems include disc errors, the PS4 turning off without warning and problems connecting to PSN to play games with friends or to download games. Sometimes the PS4 connection problems are due to hacker groups taking the PSN network offline during the holidays and other times you need to take action to fix your home network.
Here are common PS4 problems and how to fix them on your own so you can get back to playing faster.
Fix PS4 Turning Off
The most common PS4 problem from this report is that the PS4 turns off randomly while gamers are using the console. This may also appear alongside the console not turning on when the owner pushes the power button.
A common PS4 problem is the console randomly turning off.
If this PS4 problem is taking place users will see a blinking blue light or blinking red light on the console instead of a white light. This issue first appeared in November, and Sony soon offered a collection of fixes for this PS4 problem, including an option to get a replacement if none of them work. From what we can tell this issue is mostly past, but if you have this problem you should.
This shouldn’t be as much of an issue now that Sony delivered an update, but if you put a disc in and the PS4 won’t read it you can still follow the same advice.
Make sure the disc is ejected (if it will eject) and then turn the PS4 completely off. You need to make sure that it is not simply sleeping. After you turn it off wait one minute and turn it back on. If this doesn’t solve the problem you can shut it down and unplug it for a minute.
If both of those solutions fail you will need to contact Sony for a repair.
Fix PS4 Eject Problems
If you have no disc inserted but the PS4 constantly tried to eject a disc, there is a simple fix. We ran into this problem while trying to play Assassin’s Creed, and we are not alone. Here’s how to fix a PS4 that keeps trying to eject a game.
Unplug all the wires from your PS4. This includes HDMI, Ethernet, audio and power.
Now, count to 10 and then press the power button until the PS4 lights up for just a half a second.
Yes, this works with the power cord unplugged.
After this happens, count to 5 and plug the PS4 back in and get back to gaming.
It seems like an odd thing to do, but this fixed the issue in under a minute, when other sources told us the PS4 would need repaired.
Fix PS4 Audio Video Problems
Another common PS4 problem relates to audio and video. The report outlines complaints of PS4 audio missing, video missing or both missing. The PS4 connects with a HDMI cable that carries audio and video and an optical cable that carries audio only. If users are not seeing or hearing the PS4, it is likely that a connection is set up wrong.
Check your cables and the HDMI port to fix this PS4 problem.
If you are experiencing this PS4 problem, here are the steps you should take.
Make Sure the HDMI cable is flush and not held out by a small piece of metal.
Try a new HDMI cable
Try a new HDTV
If the system works on a new HDTV you should go to the Settings -> Sound and Screen -> manually set the video output for the TV you want to use. Turn the console off and move it back to the other HDTV and start playing.
If there is a small piece of metal preventing the HDMI cable from plugging in all the way, bend it down slightly for a tighter fit or contact Sony to discuss an exchange.
PSN Problems and Fixes
If you have trouble connecting to PSN to play games, buy games and connect with friends you may need to perform some maintenance to your home network.
We recommend using a wired connection if possible, but if that is not feasible, you can try resetting your router and modem to fix many issues.
You may need to place your PS4 in a DMZ or enable Quality of Service on your Router to make sure that the PS4 gets priority over other items like Netflix. Search your router model number and QoS or DMZ for more info, or look up your router model and PS4 settings for tips from users with your same setup.
If you have Dualshock 4 problems, you can often fix them buy charging the controller or pairing it to the PS4 again.
The simplest way to fix a variety of issues, including no vibration, is to reset the controller. Use a paper clip or similar item to push in the recessed button on the back of the PS4 controller near the L2 trigger. Hold the button in for a few seconds to reset it. When done, plug the PS4 controller back in with the USB cable and pair it to the console again.
How to fix common PS4 controller problems.
If you have DualShock 4 analog stick problems with the rubber part wearing off you can contact Sony for a replacement. Users report that Sony takes about a month to replace with a new controller and you need to pay shipping to Sony.
Some users report the PS4 freezes while playing games. This can lead to lost progress and plenty of frustration for gamers. This is a common problem, but does not appear to be widespread. There are two main things users should do if this happens.
The first thing to do is look for any PS4 updates. Sony periodically releases new software for the PS4 that fixes bugs and performance issues. This could fix PS4 freezing for many users that may have skipped an update.
If the PS4 freezes after playing it for extended periods make sure it is not overheating. If it is in an enclosed entertainment center or it is not on a smooth surface it may be overheating. If this is the case moving the PS4 to a more open area could prevent freezing during long gameplay sessions.
If you still have PS4 problems contacting support is the best option, but hopefully these solutions save you time.
For users who cannot fix these or other PS4 Problems, Sony Support is the next stop. The PS4 is only months old, so any issues not caused by abuse or accidents should be covered under the included warranty. Users can talk to support on chat or by phone with an average wait of 15 minutes on the phone or no wait on chat at this time.
16 Exciting 2016 PS4 Games
MLB 16 The Show
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MLB 16 The Show Release Date: March 29th, PS4 Exclusive
The PS4 remains the only place to play great baseball games and gamers who love to play simulation style baseball cannot wait to see where Sony goes after MLB 15 The Show.