Most have declared last month’s launch of the Microsoft Surface Pro 4 a success. Certainly, the announcement of the device was. Thousands tuned in to watch the reveal live. Millions have likely read Surface Pro 4 reviews. Certainly, the whole event inspired legions of people to purchase a Surface Pro 4.
The Surface Pro 4 certainly isn’t a bad device. Its thin and light body make it a great ultrabook/tablet. The companion Type Cover that users are encouraged to purchase with it is a dream to type on. The Surface Pro 4’s 12.1-inch display is beautiful to look at. In time, it’s safe to say that Microsoft could have millions of Surface Pro 4 buyers on its hands.
Trouble is, Surface Pro 4 problems mar the experience for some. Since the device’s launch date, buyers have flocked to communities and Microsoft’s own Answers website looking for ways to fix the Surface Pro 4 problems they’ve run into. Here’s how to fix the Surface Pro 4 issues that we and Surface Pro 4 users have run into thus far.
Surface Pro 4 Problems: Touchscreen Lock/Device Lock Up
By far, one of the most annoying Surface Pro 4 problems seems to be freezing. Some users are reporting that their device completely locks up sometimes, keeping them from interacting with their apps and files with a keyboard and with touch. What is causing this remains unclear. It’s also unclear when Microsoft will have a fix for this in place.
When it happens, reset your Surface Pro 4 by holding down the power button until your Surface Pro 4’s screen goes black. Press the power button to turn the device back on.
Surface Pro 4 Problems: Screen Won’t Rotate/Missing Rotation Lock
Want to use the Surface Pro 4 as a digital notebook? Chances are that if you do, you’re turning the Surface Pro 4 in portrait mode so that it has the same rough dimensions as a legal pad. Tablet users rotate their screen so much for different activities that it’s easy to take it for granted.
Some users report that their Surface Pro 4 won’t let them rotate their screen out of landscape and into portrait mode. In fact, the screen rotation lock button disappears from the Action Center. Why this happens is a bit unclear, but it does seem to be directly related to the way the Surface Pro 4 doesn’t let users rotate their display when a Type Cover is attached. Try attaching your Type Cover back to your Surface Pro 4. Then detaching again. The Rotation Lock button should reappear in the Action Center.
Surface Pro 4 Problems: Windows Hello Won’t Work
Windows Hello lets Surface Pro 4 owners login to their device without a password or passcode. It’s terrific when it works. Unfortunately, sometimes it fails to work properly, saying that it can’t identify you in a room – even though camera is pointing right at you.
Go into the Settings app in from the Start Menu. Now look for Accounts and Select Sign In Options. In the Sign In Options area look for a button that lets you Improve Recognition for Windows Hello. Try to get the angle that your face is usually at when you’re using your Surface Pro 4. If you have glasses, be sure to get a scan with your eye wear on and off.
Surface Pro 4 Problems: Type Cover Mouse and Keyboard Won’t Work
Sometimes the Surface Pro 4’s Type Cover keyboard simply stops responding. If this happens to you, detach the keyboard then use your finger to restart your device from the Start Menu. Connecting the two together and they should work fine going forward.
Surface Pro 4 Problems: Display Driver Crashes
Surface Pro 4 has a very, very nasty problem with its display driver crashing. The device will restart the driver itself, looking to you as if you display simply blinked for no reason. In our experience, it’s Microsoft’s Edge web browser causing this issue. Try browsing to the same site in Internet Explorer, Firefox or Chrome.
Presumably, it’ll take an update to the firmware on the Surface Pro 4 or an update to the Microsoft Edge web browser to fix this issue.
Surface Pro 4 Problems: Surface Pro 4 Won’t Boot/Stuck on Boot Screen
There seems to be a firmware issue that keeps the Surface Pro 4 from booting or starting up correct when the Type Cover is attached, but folded backward. Detach your Type Cover if this is happening to you. Your Surface Pro 4 should start immediately.
Surface Pro 4 Problems: Apps Wont Open
Sometimes apps on the Start Menu won’t open with touch. They’ll register a touch, but nothing happens afterward. In some cases, apps will do this repeatedly before finally opening correctly.
You can repeatedly tap to open the app or restart your device. Sometimes selecting that same app with a mouse pointer works too.
Surface Pro 4 Problems: Blue screen
For some reason, Surface Pro 4 devices are getting a blue screen just after users wake it from sleep. It’s unclear what the cause is yet. The only fix for this issue will have to come from Microsoft itself. For now, let the device gather information about what caused the crash, then restart your device.
Surface Pro 4 Problems: One Column of Tiles on the Start Screen
When the Surface Pro 4’s cover isn’t attached, you can send the device into Tablet Mode, giving a Start Screen with Live Tiles for all of your installed apps. The Surface Pro 4 uses upscaling to render everything that it’s showing you. This scaling makes buttons, text and more appear bigger than if scaling was off. Unfortunately, this also has a side-effect of allowing just a single column of Windows.
You can fix this by adjusting the scaling on your device. Go into the Settings app and select System. In Display, which is the first screen that opens, look for the slider labeled “Change the size of text, apps and other items.” Surface Pro 4 is set to 200% by default. 175% or less lets you see multiple columns of Live Tiles with Tablet Mode on and portrait mode enabled.
Surface Pro 4 Problems: Speaker Pop
All Surface Pro 4 devices seem to have a driver issue that causes their speakers to make a popping sound when users log in. Don’t worry, this is not a hardware issue. Your device’s speakers are bad.
However, that’s the only good news we’re able to offer on the problem right now. Microsoft will have to fix this in a software update at some point – Windows 10 sometimes has the same issue on other devices.
We hope these fixes can help you cope with any Surface Pro 4 problems that you run into. Gotta Be Mobile will continue to keep this list updated with fixes and advice as more about these issues are revealed.