Update: AT&T seemed none too pleased with the allegations and gave us the following statement:
The idea that we would steer any customer away from a particular device couldn’t be more farfetched. Our reps do what it takes to align customer needs with the best device for them. iPhone remains one of our most popular devices, which doesn’t happen by steering people away from it. Our reps are encouraged to try all devices so they are more knowledgeable on our industry-leading smartphone lineup.
We’ve heard reports in the past that retail employees at other carriers were being instructed by higher-ups to push Android and other alternative smartphone options to customers interested in the iPhone. However, today BGR claimed AT&T’s slow 3 percent growth of iPhone activations in the second quarter was likely the result of a similar strategy. Although iPhone activations made up roughly 73 percent of smartphones in AT&T’s Q2 report, the initiative has apparently been confirmed by three independent sources:
Regional retail sales managers at AT&T have been instructing store managers to pump the brakes on Apple’s iPhone. Instructions handed down from corporate state that customers seeking smartphones at AT&T retail stores should be steered away from Apple’s (AAPL) iPhone and towards Android phones or Windows Phone handsets like the Nokia Lumia 900 instead. BGR has confirmed the directive with three independent sources
@markgurman last week my AT&T store rep told me they took back all company Androids and gave them all Lumias
The report also claimed that one source indicated iPhone sales have dropped from 80 percent to 50-60 percent of smartphone sales, at least in one region, since the initiative kicked in. BGR also claimed retail staff at AT&T in some regions are being forced to choose an Android or Windows device over the iPhone for their company phone. We have reached out to AT&T for a comment and will update this post shortly when we hear back.