Folks, we’re all a bit upset right now, and who can blame you? But it’s looking to us like HP is trying to make things right for customers that took the plunge on the HP TouchPad previously. Here’s what we know:
1) HP is fully refunding TouchPad prices OR offering the difference on fire-sale prices
You read right. Our own staffers can confirm this. Folks who bought HP TouchPads from HP’s website just need to call HP’s Home & Office phone service (be ready to be on hold for about a half hour) and tell them you want a full refund or to be credited the difference. HP will honor either request, and in the case of the fire-sale difference, they will give you an additional $10 credit off of your sales tax.
What we don’t know is how far back this offer goes … does it extend to pre-order customers? We think it should, but aren’t sure yet.
2) HP has sent out a memo to their retail partners for them to extend the same refund measures to their customers.
Bought your TouchPad from a major retail partner? Try calling their customer service hotlines. We cannot confirm which stores are included just yet, but strongly suggest you try. We were informed by an HP customer service rep that this just went into effect, so it may be a little while before retail partners catch wind of this.