The Samsung Galaxy Note 7 nightmare continues as Samsung tries to collect all of the Galaxy Note 7’s – original and new models – from around the world. Fortunately, Samsung has just given the word that Galaxy Note 7 users in Canada can bring their devices into an authorized seller for an exchange for a Galaxy S7 or Galaxy S7 Edge device or receive a refund for the Galaxy Note 7 and its accessories. If you purchased your Galaxy Note 7 at Samsung.com, a full refund would be given upon receipt of your device. Samsung Canada will send out an email today to online customers with complete instructions. If you have any questions about the returns, Canadian customers should call 1-855-747-6520.
One thing that is not clear in Samsung’s announcement is refunding the difference between the price of a Galaxy Note 7 and the Galaxy S7 or Galaxy S7 Edge they are allowing the customers to exchange for the Galaxy Note 7. It is also odd that except for the first line of the press release, Samsung refers to a Samsung Note 7 or simply Note 7, possibly disengaging the Note 7 from the Galaxy moniker.
The Samsung Galaxy Note 7 announcement was pushed up to beat the new iPhone to market. Pre-orders and sales were brisk for this elongated Galaxy S7 Edge with an S-Pen. Samsung was thrilled, the Galaxy Note 7 enamored users, and reviews were great. Then one caught on fire – no big deal must be a defected battery. Then another and another occurred, and Samsung was forced to halt shipments. Next Samsung issued a massive recall of all devices until they could produce new devices that were safe. Three weeks later Samsung began shipping out new Galaxy Note 7s, and a major disaster seemed diverted until some of the new Note 7s also caught fire. This caused Samsung to scrub completely the Galaxy Note 7 for this year. Samsung will ‘recycle’ the devices, both old and new, models and there is talk that the name ‘Note’ or the device will be discontinued.
Samsung has worked closely with Health Canada in an effort to resolve this unprecedented matter in Canada. Samsung claims they are working with all the carriers, and even thanked them for their cooperation. Canadian customers should stop using their Galaxy Note 7s immediately, power them down, and follow Samsung’s return policy for their own safety.