Samsung’s latest phablet has been all over the news as of late, and for all the wrong reasons. You thought Qualcomm’s Snapdragon 810 had overheating issues; well, think again because the Note7 has been quite literally exploding around the world. That’s exactly why if you are in Canada and own a Galaxy Note7, you should return it for a safe unit as soon as possible by clicking here.
Samsung and the Canadian government are working together to make sure Canadian consumers return their Galaxy Note7 units bought from August 19th to September 1st. Samsung has released an official statement, urging consumers to turn off their affected devices and wait for replacement units:
Samsung continues to ensure that consumer safety remains our top priority. We are working with Health Canada and our carrier and retail partners to alert Note7 users of the issue. We are asking users to power down their Galaxy Note7s and exchange their devices through the Canadian Product Exchange.
As listed on the official Government of Canada website, the affected models are SM-N930WZKAXAC, SM-N930WZSAXAC, and SM-N930WZBAXAC, meaning all color configurations. According to the website, Samsung has so far received over 70 cases in the US and is taking measures to ensure that all of the 21,953 Galaxy Note7 units sold in Canada are returned safely.
So if you have purchased a Galaxy Note7 from August 19th to September 1st, turn it off and return it at the nearest store as soon as possible. Again, you can follow this link to register for a replacement product. Within 48 hours of registering, you will be contacted by Samsung for further instructions.
Register for the Canadian exchange program, and let us know when you receive your new Galaxy Note7!
“Samsung continues to ensure that consumer safety remains our top priority. We are working with Health Canada and our carrier and retail partners to alert Note7 users of the issue” says Paul Brannen, COO and Executive Vice President, Mobile and Enterprise Solutions, Samsung Canada. “We are asking users to power down their Galaxy Note7s and exchange their devices through the Canadian Product Exchange.”
Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. Customers who have Note7 sold between August 19, 2016 through to September 1, 2016 can replace their current device with a new device under the terms of the Canadian Product Exchange. New replacement devices will be issued to participants who have registered in the exchange program.
To register for a Note7 Exchange, owners should visit: CanadaNote7exchange.expertinquiry.com <https://canadanote7exchange.expertinquiry.com/> to initiate the Note7 product exchange. Consumers experiencing any issues with their online registration can call 1-800-517-3507 <tel:1-800-517-3507> to resolve any other questions or concerns.