The survey, which polled 215 respondents, highlighted that 77% of iPhone 4S owners were ‘very satisfied’ with their handsets and 19% ‘somewhat satisfied’ with the new iPhone. Just 2% of owners were unsatisfied with the device, although it is not known what the remaining 2% of respondents think of their purchases.
When the iPhone 4 launched, ChangeWave identified that 72% of owners were very satisfied with their handset, with 21% somewhat satisfied. It is possible that because the iPhone experienced antenna issues, users were more dissatisfied with the device – although a 93% satisfaction rate is not to be dismissed.
Satisfaction was largely driven by Apple’s new Siri service, which serves as a voice-activated digital assistant, with 49% of respondents stating that the feature was what they liked the most about their iPhone 4S. Apple’s new iOS 5 platform also takes a lot of credit, with 39% of those surveyed admitting it was amongst the features they liked the most. The new 8-megapixel camera and faster browsing followed, as 33% and 24% favoured the features respectively.
However, the report did also highlight the frustrations of many iPhone 4S owners in terms of battery life. The survey revealed that 38% of respondents were left frustrated by the lower-than-expected battery life – with 40% admitting they had experienced battery drain – something that Apple has been working to fix after it acknowledged issues in November.
Also amongst the top dislikes were the lack of 4G, with 30% of those surveyed adding it amongst their frustrations.
When it came to dropped calls, the iPhone 4S experienced half as many (2.5%) as the iPhone 4 (5.2%), although this can be attributed to the networks on which the devices operate. To illustrate that fact, ChangeWave reports that Verizon average a 1.3% dropped call rate while AT&T iPhone 4S owners reported a 4.1% rate.