The iPad Pro’s large, 12.9-inch display, split-screen multi-tasking support, and 10-hour battery life are tempting millions into buying Apple’s biggest tablet ever. It’s an attractive device for productivity and creativity, but it isn’t flawless. If you’ve splashed out on one, then you have every right to expect it to work perfectly. Sadly, for some people it has been behaving unprofessionally.
These are the most common iPad Pro problems being reported online, with advice on what you should do to work around them, or, where possible, fix them so they don’t happen again.
If you find that your iPad Pro won’t turn on, the screen remains black, and doesn’t respond when you tap it or press buttons, then you are not alone. This seems to be a common problem that occurs after charging. A lot of people report leaving their iPad Pro charging overnight, only to find that it won’t turn on in the morning.
Hold down the Sleep/Wake and Home buttons together for at least 10 seconds, or until you see the Apple logo. Your iPad Pro should work again now, but the problem is likely to reoccur.
Some people report the issue was resolved after turning on the “Hey Siri” feature via Settings > General > Siri.
It may be worth backing up and restoring your iPad Pro to factory settings via iTunes. This seems to have worked for some people, but others say that it didn’t work for them. If you want to try it, then plug your iPad Pro into your computer using the cable that came with it. Launch iTunes and choose your iPad Pro, then click on Summary and Restore. Click Restore again to confirm.
You might consider trying to get a replacement iPad Pro, though this is likely to be a software issue rather than a hardware problem.
An update to deal with this issue is likely in the works. Apple is investigating, and you can keep an eye out for a new fix on this page on the Apple website.
A few people are having trouble getting the iPad Pro to connect to a Wi-Fi network. This is a very common issue for all sorts of devices, and it’s usually a fairly easy to fix. Here’s what to try:
Turn your router and your iPad Pro off and on again. Hold down the Sleep/Wake and Home buttons together for around 10 seconds and you should see the Apple logo as the device reboots. It’s also worth restarting the router if you can.
Try resetting all your network settings by going to Settings > General > Reset > Reset Network Settings. You’ll have to input your passwords again.
If your router has MAC filtering turned on, then you may need to turn it off. It is possible to add your iPad’s MAC address, but due to Apple’s MAC randomization, there’s a good chance it’s going to change and refuse to connect the next time you try. The simplest solution is just to turn MAC filtering off altogether.
It’s possible that your DNS settings are the problem. You can change them in Settings > Wi-Fi by tapping the “i” icon next to your network and scrolling down to DNS. Tap on the numbers and change them to “126.96.36.199” or “188.8.131.52” if you want to use Google’s servers, or you could use OpenDNS, which is “184.108.40.206” or “220.127.116.11”.
If you’re using a VPN service, make sure you have the latest updates.
Make sure that your router firmware is fully updated. You may need to check with your ISP or the router manufacturer.
Some people have found that the iPad Pro keeps freezing while in use. The screen will freeze and remain unresponsive for a number of seconds, and then resume as normal. However, it doesn’t seem to be related to a specific app.
Hold down the Sleep/Wake and Home buttons together for at least 10 seconds, or until you see the Apple logo. Your iPad Pro should work again now, but the problem might crop up again.
You should try restoring your iPad Pro to factory settings via iTunes. Back up any precious files first, then plug your iPad Pro into your computer using the cable that came with it. Launch iTunes and choose your iPad Pro, then click on Summary and Restore. Click Restore again to confirm. Keep in mind that restoring from a backup may reintroduce the problem, though, you could try testing for a while without restoring a backup to see if the issue is resolved.
If the problem persists, even after a restore with a fresh set up and without restoring a backup, then it’s time to contact Apple or take your iPad Pro into the nearest Apple Store and ask about a replacement.
A number of iPad Pro owners are having trouble hearing system sounds. The volume is fine for movies and music, but alerts about emails, messages, and calendar events — along with keyboard taps and other system sounds — are playing at a very low volume.
Start by swiping up from the bottom to open the Control Center, and make sure that Mute — the bell icon with a diagonal line through it — is not turned on.
Take a look in Settings > Sounds. If Change with Buttons is off, then the system sound level will be set separately in here. Try tweaking your settings and see if it makes a difference.
If you set up your iPad Pro and restored a previous iOS device backup, then it’s possible that a previous setting is causing your problems. You can test this by backing up your device and then restoring it to its factory settings. Plug your iPad Pro into your computer using the cable that came with it. Launch iTunes and choose your iPad Pro, then click on Summary and Restore. Click Restore again to confirm. Test the sound before you restore any backup or install anything, and see if the volume is higher.
That’s all of the iPad Pro problems we have for now, but please do check back in future because we’ll update this piece with new issues, workarounds, and fixes as we discover them. If you have a different iPad Pro problem, or you know of a good fix, please share it in the comments below.