The Moto X (2014) is a fantastic smartphone, but like any other device it can encounter the odd problem after being used for a while. In this article, we’ll describe the most common Moto X (2014) problems and how to fix them.
Moto X (2014) problem: wireless connections aren’t working properly
This one affects all kinds of Android devices, not just Motorolas. If your Wi-Fi is wonky or your Bluetooth is making you feel blue, the old reboot-and-restart method is always worth a try. Next step with Wi-Fi is to try forgetting and re-joining the offending network(s), and if that doesn’t work, a factory reset might do the trick. In some cases the problem appears to be caused by older, pre-update apps that haven’t been updated by the developers, so it’s worth killing your apps to see if that makes your wireless work properly again.
Make sure you’re blaming the right thing, too. 99% of our Wi-Fi problems are because we haven’t given our Wi-Fi router a reboot for a while. We’ve yet to meet the Wi-Fi router that doesn’t go in a huff for no good reason from time to time.
Moto X (2014) problem: Motorola Assist isn’t behaving
If the Motorola Assist app is crashing, ignoring you or just generally misbehaving, it’s worth trying to clear the app cache. You can do that in Settings > Apps, and you’ll need to do it three times: once for Motorola Assist, once for Motorola Assist Framework and once for Motorola Assist Talk To Me. If that doesn’t work, our old friend the factory reset might solve the issue. We’ve linked to a how-to on factory resetting just below.
Another option is to try clearing the system cache, which applies to your entire device rather than an individual app. We’ve got a guide to that too:
Moto X (2014) problem: freezes, crashes and major slow-downs
Ninety nine times out of one hundred, problems of the freezy crashy variety tend to be caused by individual apps. It’s particularly common when a significantly new version of Android ships and app developers haven’t caught up, but even if you’re using a well established Android build it’s worth ensuring that you do have the latest versions of all of your apps.
If you haven’t, it’s quite possible that your problems will go away once you’ve updated everything. Still no joy? Try clearing the cache and if that doesn’t work, try a factory reset.
Moto X (2014) problem: the battery life isn’t what it used to be
Your Moto X (2014) is far too new to be suffering from old-battery syndrome, so if you’re suddenly experiencing unusual battery drain the problem is most likely to be something in Android that’s misbehaving.
The most likely explanation for severe and mysterious battery drain is that one of your apps has gone rogue and is trying to download stacks of data in the background. That’s particularly likely if your phone is draining dramatically overnight when you aren’t using it. Android’s battery page can help you identify what app might be causing all the trouble.
If there’s no obvious culprit among your running apps and you aren’t using your phone any differently, it’s worth clearing the system cache to see if that helps, as doing so can fix some battery issues. If all else fails, backup your important data and factory reset the device. But before you do that, try the excellent Greenify app: it can optimize your device to improve your phone’s performance and reduce various features’ effect on its battery life.
Moto X (2014) problem: it feels like it’s going to burst into flames
Many Moto X (2014) users have reported significant heat issues. You’d expect that if you were playing a 3D shooter, but many people have found their Moto X got too toasty when they weren’t doing anything particularly demanding.
If yours is doing the same, kill any background apps you don’t need and don’t sit the device in direct sunlight (not least because that’s bad for your battery’s longevity). If the problem persists and there’s no obvious cause, it’s time to take it back to the shop.
Have you encountered any of the Moto X (2014) problems above, or issues we haven't heard about? Let us know in the comments.