In this post, I will address some camera problems with the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) including the error messages “Warning: Camera Failed” and “Unfortunately, Camera has stopped.” These errors are common not only to the new flagships but also to other Android phones as they concern both the hardware and the firmware.
Other problems mentioned in this post include foggy cameras, random freezes when the app is opened and makes the phone unresponsive when used. Read on to learn more of these problems and how to tackle them in case they happen to you. You may jump to a specific issue by clicking on a link below…
However, if you are looking for a solution to a totally different problem, visit the troubleshooting page for the Galaxy S6 Edge+. It contains the links to problems we already addressed before. Find issues that are related to yours and use the solutions we suggested. If they don’t work, then fill up this form to reach us but please describe the problem well and provide as much information as possible.
Galaxy S6 Edge+ showing “Warning: Camera Failed” error
Problem: My phone is new. It’s a Galaxy S6 Edge Plus, which I purchased about 3 weeks ago. Accidentally though, it slipped off my hand while I was walking and fell hard on the road. The screen stayed in tact without cracks–just some scratches–and luckily it’s functioning like before except one app–the Camera.
Every time I open the camera there’s an error: “Warning: Camera Failed!” Is this error due to the fact that the phone was dropped? Or is it something else? How can I fix this? Please help!
Troubleshooting: Probably, yes! But you know, it’s you that can answer that question. If the error message didn’t occur prior to the drop, then it could be that the camera assembly was affected by the impact. The thing is, when you launch the app, the hardware prepares itself for possible use and if there’s an issue with the hardware, the app will trigger error messages and this is just one of them.
But the error “Warning: Camera Failed” can also be triggered by rogue apps and firmware issues so you need to isolate the problem immediately. Boot your phone in safe mode:
Turn off your Galaxy S6 Edge Plus.
Press and hold the Power key.
When ‘Samsung Galaxy S6 Edge+’ appears, immediately release the Power key and then press and hold the Volume Down button.
Continue holding the Volume Down button until the phone finishes the restart.
When you see Safe Mode on the lower left corner of the screen, release the button.
If the error still pops up in safe mode, then there’s a problem with the hardware, otherwise, do the master reset.
Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Galaxy S6 Edge+ shows “Unfortunately, Camera has stopped” error
Problem: There was a minor update rolled out by my carrier (service provider). According the information, the update was to patch some bugs and performance enhancement but after I updated by phone, there’s an error that keeps popping up every time I open the Camera–“Unfortunately, Camera has stopped!”
I am sure the problem started after the update because prior to receiving a notification about it, I was able to snap some photos of my car and I wasn’t greeted by the error. Can you guys help me to fix this problem?
Troubleshooting: For app crashes that occur after a firmware update, they are often caused by corrupt caches. So, all you need to do is to wipe the cache partition:
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
Of course, if the problem remained after wiping the cache partition, do the master reset.
Galaxy S6 Edge+ Cameras are foggy
Problem: My phone fell into water. I took it out instantly and placed it in rice for about 4 hours. At first the power button did not work but after a couple of hours it did. Anyway, everything works perfectly fine apart from the camera. The front and back camera are both very foggy. For now, everything else seems fine. Will the camera quality go back to normal if the inside was cleaned? Because i can see droplets of water on the front facing camera. Thank you.
Suggestion: You know what, you’re lucky that’s the only issue after your phone fell into the water and obviously, what make the cameras foggy are the particles of water that may have already evaporated but couldn’t escape. I suggest you bring the phone to an authorized Samsung shop and get it cleaned up. A general cleaning will be able to get rid of the residue that makes the cameras foggy. If you’re thinking of cleaning it up by yourself, don’t because you’re going to void the warranty of the device.
Galaxy S6 Edge+ Camera app frequently freezes during launch
Problem: Now that I have thousands of pictures in my phone, the Camera app freezes every time I open it. I was told by a friend that clearing its cache and data will fix the problem but I already did those more than five times but the problem remained. The phone, in general, is working fine. No freezes or hangs when I’m using other apps, just the Camera. How can I fix this issue?
Troubleshooting: Just because it’s the camera app that’s freezing doesn’t mean the problem is caused by it entirely. The Camera app works with the Gallery app. Every time you open the Camera, the Gallery service is automatically started. When you tap on the thumbnails of the pictures taken by the camera, it’s the Gallery that will render it and once you close it, the camera will take over.
That being said, you also need to clear the cache and data of the Gallery app. Don’t worry, your pictures will not be deleted if you do so.
From any Home screen, tap Apps.
Scroll to ‘APPLICATIONS,’ then tap Application manager.
Swipe right to the ALL screen.
Scroll to and tap Gallery.
Tap Clear cache.
Tap Clear data, then OK.
Galaxy S6 Edge+ became unresponsive after using the camera
Problem: So, one day I was taking pictures and suddenly the screen became dark and the phone won’t respond whatever I do. It won’t reboot and won’t ring when I dial my number from another phone. I know it’s not a battery because there was still 67% left when the problem occurred. I really don’t know what to do. My Galaxy S6 Edge Plus is more than a month old and it’s not eligible for replacement. Please help me.
Troubleshooting: That’s a typical system crash. No need to worry because there’s always a fix for it. Just press and hold both the Volume Down and Power buttons together for 20 seconds and your phone will reboot. I understand that you’re positive about the battery but if the phone refused to reboot with said procedure, try charging your phone.
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