We have seen an exclusive launch of Samsung Galaxy S6 Smartphone a year back. Now, the latest update from Android, i.e., Marshmallow has started rolling out for this device all over the globe. Most of the gadget freaks had their hands-on this device, and now everyone is upgrading to the latest update. A bit unsatisfactory words from those, who updated their Galaxy S6 to the latest Marshmallow update is that, instead of fixing the errors, the latest version is causing freezing and restarting issues.
Recently, Samsung has unveiled its flagship devices Samsung Galaxy S7 and Galaxy S7 Edge which have Android 6.0 Marshmallow. So far, we received few reports from the users who are facing the similar issues and to solve those we worked around on our Galaxy S6 device and found out few tips to fix the freezing and random restart issues. We already shared detailed review along with full tips and tricks for the Galaxy S6 device.
Almost all the users who have upgraded their Galaxy S6 devices to Android Marshmallow update have reported about freezing and randomly restarting. Apart from this, everything seems good in the update, and the users are enjoying benefits of the latest version. So, go through the below solutions to avoid the issues in your device.
Safe mode is one of the hidden features in the Samsung Galaxy S6 phone, and you can enter into this mode whenever you are abnormal functionality in the device. Usually, freezing problems will cause due to the third-party apps, and so you can try to reboot your phone into safe mode to test and avoid and issues with the 3rd party apps. In safe mode, you cannot able to see the installed apps, and so only pre-installed apps will be visible here.
To enter into safe mode, turn off your device.
Press and hold Power and Volume Down button at the same time for few seconds until the screen lights up.
Now, release the power button and keep on holding the volume down button until you see the lock screen.
At the left-bottom you can see ‘Safe mode’ icon, and you can now unlock the phone to use it.
Now you are in safe mode and in here you cannot access the third-party apps. Use the phone for sometime and if the issue seems to be resolved then the problem is might be with the 3rd party apps. So, now get back into normal mode by exiting Safe mode and uninstall the third-party apps one by one to solve the issue. By now, the freezing issue should get eliminated, and if you are still facing any issue, then it might be the problem related to firmware. So, you can go to the next solution for solving your issue.
Try Wipe Cache Partition
Every gadget freak likes to try various apps on the device and performs several tasks on the phone. By doing this, the cache gets stored in the apps and device which may cause the issues like freezing and random restart. So, to avoid that, the users need to clear all the cache from the device. For that, you need to get your device into recovery mode.
Turn off your Galaxy S6 smartphone.
Press Power Volume up key and home key along with the button simultaneously at the same time.
After few seconds, Android system recovery menu will appear and release all the buttons.
Now, use volume buttons for scrolling up and down and power button for confirming the selection.
Now select and confirm ‘Wipe Cache Partition’.
Once done, go for ‘Reboot system Now’.
That’s all; now entire cache gets removed from the device, and your phone works normally. If you still facing any issue with the phone, then all you can do is factory reset which is explained in the next solution.
Perform factory reset
Whenever there is an issue with firmware or any other, factory reset will solve it and boots the phone to normal. So, you can try this option to avoid the freezing and random restarting issue. But in here, all your data present in the device will get erased. So, first, take a backup of entire data and then proceed further.
Turn off your device.
Now, press volume up and home button along with the power key at the same time for few seconds.
As soon as the Android system recovery menu appears, release all the buttons.
Using volume down button, select ‘wipe data/factory reset’ and confirm it using the power button.
Next, select and confirm ‘Yes—delete all user data’ using volume and power buttons.
Once the process is finished, select and confirm ‘Reboot system Now’.
That’s all; now you will have a brand-new device in your hands, and you can start over from the beginning.
Few other Tips
Also, you can try few other solutions for the freezing and restarting issues. Try to uninstall the pre-installed apps on the device as they may be one of the reasons for issues. Also, disable the widgets and Live wallpapers from the device as they can cause over-heating problems on the device.
By now, the issues of freezing and random restart might have resolved and if not, you need to consult the technician/expert and make him solve the issue. If you have any other issue with your Samsung Galaxy S6 smartphone, then write us down in the comments section below, as we try to resolve them for you.