Have you noticed that you seem to be charging your #GalaxyNote4 more often than usual lately? Keep reading and this post may help you point to the right direction. Keep in mind that power issues may not have the same cause. Although not uncommon, this issue often involves doing a number of troubleshooting steps to identify what the real cause is.
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.
Problem #1: Tip in fixing a Galaxy Note 4 battery issue
I was experiencing the same problem of my phone just turned off randomly by itself. I figured out the battery wasn’t snuggly fit into the terminals inside of the phone, so I put a little piece of folded paper at the bottom that kind of jam the battery up into the contacts and it started to work fine after that. Just a little tip not sure if that’ll work for everybody but it worked for me and saved hours of headache and frustration. — Bill
Solution: Hi Bill. Thanks for sharing this tip. We’re publishing this one for our Android community. It surely won’t just fix the issue but can even save us about $20+ for a new battery.
Let us know if you have other similar tips in the future.
Problem #2: Galaxy Note 4 restarts when it’s not connected to a charger
Hello there. I have a Note 4 which is constantly in a reboot loop unless the charger is plugged in then it’s fine. but it gets very hot quickly too. I have tried a master reset but didn’t work but haven’t tried a reboot without having everything backed up.
is this worth a go or could it be battery related as it drains quicker than it did before also…if I turn my device on without the charger it won’t even get to the home screen before it starts to boot loop. Thanks. — Nick
Solution: Hi Nick. The problem is most probably due to a faulty battery. Based on your description, it looks like the battery can no longer hold a charge, causing the phone to lose power when it’s not connected to a charger. Your best thing to do is to try using another battery.
Problem #3: Galaxy Note 4 charges only when the phone is off
My battery was drained and I tried to recharge but it won’t accept the charger that i used. Then changed back to my original charger. Same problem.
When powered off it would charge but the battery icon would show empty and the empty battery sign would be going off and coming on periodically. It would only charge when off on the wall charger. Have done soft reset and cleared cache, still same problem.
The only thing that i have not done is getting a new battery. It does not show level of charge but would show level of discharge and it drains so fast. If i plug my charger when on, it won’t charge. So the only way for now is to turn if off and charge. what can i do ? — Jones
Solution: Hi Jones. We think that the problem may not be the battery. Buying a new battery will not fix the issue if the real reason behind is the phone itself. It’s not unheard of for some phones, especially those infected by malware, to discharge power faster than a charger can charge the battery.
Try to charge the phone while it’s off then do the standard software troubleshooting first to see if our guess is correct. The most efficient method to do in this case though is to simply do a factory reset. If you haven’t done this procedure before, just follow these steps:
From the Home screen, tap the Apps icon.
Launch Settings and scroll to ‘User and Backup’ section.
Tap Backup and reset.
If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
Tap Factory data reset.
Touch Reset device.
You may be asked to enter your PIN or Password.
Tap Continue and then Delete all.
Remember, doing a factory reset will erase everything off the phone’s internal storage device. Make sure to backup your personal data (photos, videos, contacts, etc.) before proceeding.
Once you’ve done the reset, try to charge the phone again. Do not install any apps yet. Simply observe how the phone charges to see any difference. If the same thing happens even without the apps, consider getting a new battery.
Problem #4: Apps to backup SMS before troubleshooting power issue on Galaxy Note 4
I can’t find the system section tab to get the version bc I have a vision problem, but maybe you can help me anyway.
I’m having freezing all of a sudden, the keyboard will stop working & pop off & I have to wait a min or so to get it back up. Also, I have overheating issues too.
The question I need to know is if I do the reset like you have in other post, will I lose my texts? I have a text needed for a legal issue. I was going to get a Note 5 but my attorney ask me not to because I’ll lose my text. Is there anything I can do so I won’t lose my text & solve the problem?
I’m always cleaning up apps that’s draining the battery. If I’m in po power saving mode I don’t have to charge my phone for quite awhile. If I’m not in power saving mode I’m having to charge my phone 4 or 5 times a day. I’m afraid to go in & do anything to the apps that there bc of my vision I’m afraid I’ll mess it up so it won’t work at all. What can I do? Thanks. — Elaine
Solution: Hi Elaine. If you have some important documentation on your phone, we suggest that you immediately back them up somewhere in case your phone dies or gets stolen. You must save at least one copy of all your important digital documents all the time because smartphones and digital media can be unreliable.
Making a backup of digital contents may seem like a chore but it’s a necessary thing in our digital world today. There are just so many ways to lose digital documents. Your phone can get damaged, stolen, or corrupted all of a sudden. Do not wait for disaster to strike before scrambling for solutions.
To save copies of SMS or text messages, you have a number of options at your disposal but these two are the most effective.
Save your text messages to your computer via Samsung Kies
If you have a laptop or a computer, you can install Samsung Kies on it so you can save all your important files. Kies is a free software from Samsung and is the official tool users can use to migrate their files to and from their phones. You can download Kies by following this link.
Use third party apps to save SMS
If you don’t have a computer, you can instead save your data to the cloud. One good example is by using Google’s free cloud service.
Many free third party apps can help you do this so it’s up to you which one to use.
Some of the apps we know that you may be interested are given below. Some of them may not be free at this time so make sure to check them before you install anything.
Helium App Sync and Backup
My Backup Pro
Backup Your Mobile
Problem #5: Galaxy Note 4 battery drains fast
I ordered this phone a week ago. love the phone. but the battery drains extremely fast. if i charge it all night sometimes its 100% and then 10 minutes after it’s unplugged it will be at 90% with out even being on it. Wi-Fi is off, Bluetooth off.
I looked into some of the forums and found that they have the cell standby set wrong from factory but couldn’t figure out if that was with my phone or not. Also, when I try to check if phone is up to date it wont let me click it. it doesn’t open or anything.
I’ve tried factory reset and hard wipe but no difference.
this is a refurbished phone. also bought different battery for phone drains just as quick. with full charge phone maybe lasts 6 hrs. HELP. — Dillon
Solution: Hi Dillon. If you’ve tried a different battery already, the issue may be the phone like what Jones above has. Please follow our suggestion for Jones to verify if something’s wrong with the phone.
An issue like this is often caused by having too many apps running in the background that the phone discharges faster than the charger can manage to store something in the battery.
Problem #6: Galaxy Note 4 charges very slowly and gets disconnected when linked to a computer
For the past two weeks my phone has been getting more and more difficult to keep charged. The initial symptom was slow charging/ finickiness with chargers. This showed on higher amperage chargers that normally worked quickly. Eventually, the phone would charge barely if at all on the best of chargers and slowly lose charge on the others. I also noticed an increasing frequency of connect/ disconnect notifications when plugged into my laptop via USB as well as frequent failure to mount as detachable storage. This left me in a cycle of powering down the device to charge slowly as I slept and scrounging for battery life as I was awake. — Shrikant
Solution: Hi Shrikant. The problem may have something to do with your phone’s USB port. This is the hardware component that usually fails faster than the rest because it is the point of contact. It is the part that is most susceptible to wear and tear, especially if you are not careful when you plug in the charger tip to it.
A faulty micro USB port can leak battery power if left unchecked so make sure that you have it examined by a technician for a possible repair.
If you want to do software troubleshooting first though, try booting the phone in safe mode, and/or do a factory reset just like what we tell Jones above.
Using another battery may also apply though we doubt that you have an issue there.
To boot in safe mode, just follow these steps:
Turn off the phone completely.
Press and hold the Power key and the Volume Down key.
When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
Safe mode will be display at the lower left corner; you may release the Volume Down key now.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
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