“I am currently experiencing issues with my phone, [Samsung Galaxy S3]. I cannot make or receive calls or text messages.. I have rebooted several times and tried everything I know to do and it still will not do anything. I have also checked for updates and there aren’t any. What could be the problem? Please help!!”
This is just one of the hundreds of emails we received from our readers and many were Sprint customers. So, it is just right we dedicate some posts for them. In this case, a Sprint customer was having problems sending text messages and / or receiving and making calls. If the problem was about data connectivity or WiFi connectivity, it could have been easier to troubleshoot since every procedure can be done in the phone. But since it’s about text messages and phone calls, it’s actually kind of difficult to pinpoint which causes which.
However, in a bid to help our reader who asked for our help, we have prepared few procedures that may probably help in resolving this issue. Since she said (our reader is a lady) she’s a Sprint customer, at least, we know where to start. Please read on below for our recommendations:
Airplane Mode Should Be Disabled
The Airplane Mode is a profile set to disable all communications that may disrupt an aircraft’s communication with the tower (at the airport). Basically, it includes Wi-Fi and data connectivity (the signal from any base transceiver station) so it is logical the phone will be converted into a multimedia player when this mode is enabled. If you recently been to a flight, you must have enabled the Airplane Mode on Galaxy S3 so disable it back to bring your phone into a more useless device.
From the Home screen, hold the Power button.
Touch Airplane mode.
You’ve now disabled/enabled Airplane mode.
After doing this procedure, try to send a text message to your own number so you can test if you can send and receive at the same time. Call your friends and let them call you back to see if you can make outgoing calls and receive incoming calls.
Make Use of Sprint Zone
The Sprint Zone app is the carrier’s way to ensuring its subscribers are well-connected with the network. It comes with a lot of things you can use to troubleshoot problems you may encounter with your phone including connectivity problems. So, I advise you to use it to diagnose this problem.
From the Home screen, tap Apps.
Scroll to and tap Sprint Zone app.
Tap Help, then Dashboard.
Scroll to and tap Voice Network. Your voice network status will then be displayed.
Tap Update Profile, then OK.
Tap Network PRL, then OK.
Now test your phone to see if everything (text messaging and voice calls) works.
Soft-Reset Your Phone
In more basic sense, soft reset is just a reboot, however, it includes having to discharge volatile current that may have been stored in electronic components inside the phone. Here’s how you do it:
Turn Galaxy S3 off.
Pop the back panel and remove the battery.
Leave the phone without power and battery for a minute.
Reinsert the battery.
Turn the phone on.
Check to see if the application having some problems is now working properly.
We are aware our reader already rebooted her phone several times but we do recommend this procedure because it could be that some volatile data are causing this problem.
It Could Be A Network Problem
To know if this is the case, try asking your friends who may be under contract with Sprint and are close to your vicinity. If they too have the same problem as yours, it is recommended you call Sprint’s technical support to seek help or ask when the problem would be resolved. At least, by doing so, you will know there’s nothing wrong with your phone.
Email Us Your Problems
Have you been bugged with a lot of problems with your Galaxy S3? Tell us about them by emailing us at firstname.lastname@example.org and we will try to find the right solutions for you. However, we urge you to tell us all the details as much as possible so we will know where to start. We may not be able to respond to every email we receive but rest assured we read all of them…yes, all of them even if some look like spams.