Several people have been asking about the possible causes and the solutions of the Galaxy S3 auto mute problem.
According to one sender in The Droid GuyMailbag, this has been happening on her Galaxy S3 a lot whenever she is talking to someone. She recounted that she can hear the person on the other line but that same person can’t hear her. She added that she tried pressing the Mute key, in case it was only accidentally pressed, but it gets the phone to Mute mode instead, which confirms that she is not just accidentally touching it.
Possible Causes of the Galaxy S3 Auto Mute Problem
The problem could possibly be linked to the following:
1. The proximity sensors of the Galaxy S3 are blocked by protective casing.
2. Configuration in the Settings.
3. Apps interfering with the call.
4. Major glitch.
Galaxy S3 Auto Mute Solutions
Here are the solutions that can be applied based on the causes mentioned above:
1. If the screen is covered by a protective film, make sure that it is not blocking the proximity sensors of the Galaxy S3. Cut off the part where it blocks the sensors. According to the Just Answer forum, the proximity sensors are the two black dots located on the left of the front-facing camera.
2. If there is no protective casing blocking the sensors, try to configure the Auto Screen Off settings of the Galaxy S3. Here’s how to do it based again on Just Answer’s tip:
Press Home button.
Select the Phone icon.
Press the Menu button.
Go to Call Settings.
See to it that the Auto Screen Off option is checked.
3. A Phandroid moderator suggests turning off the Driving Mode using the following steps:
From the Home screen, go to Apps.
Select Language and Input.
Proceed to Text-to-Speech Output.
On the General tab, look for the Driving Mode option and switch it to off.
4. Other contributors in Phandroid speculate that the AVG app causes it. So try to disable it for the meantime to test whether it is the culprit. Another way to determine whether third party apps are causing the issue is by entering Safe Mode. Just disable or uninstall the apps that are possibly causing the trouble.
5. If any of these fail to work, backup all the important data of the Galaxy S3 and perform a Factory Reset.
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