One user complained about losing her emails in her Galaxy S3. She called Verizon and her host about it but both responded that there seems to be no issue on their end.
She went on to say that the problem only started appearing when she installed one mandatory update from Samsung in 2012. Then, subsequent updates never seemed to help fix the issue. Upon calling Samsung again, she was advised to put her phone on Safe Mode overnight. She said that it did seem to help.
Problem with the Galaxy S3 OTA Update
Looking at her explanation, it seems like the problem is caused by the software update since she did mention that it only occurred when she got the OTA update. If this is the case, all she has to do is file a complaint to Samsung and wait for the next OTA update with a fix for this bug.
Rooting and flashing the device can also help her go over it but there are many risks associated with these procedures which may worsen the problem if not properly done.
Galaxy S3 Apps Interfering with Each Other
Another possible cause of the trouble might be an app that was recently installed or updated since she did say that putting her phone on Safe Mode seemed to eliminate the problem momentarily. So, a solution for this is to locate the app causing this and simply uninstall it.
About the Galaxy S3 Safe Mode
The Galaxy S3 Safe Mode functions much like the Safe Mode in Windows devices. It only loads the stock apps that are necessary for booting the device successfully and it leaves out the rest. Entering Safe Mode will help you determine whether an app that was recently installed is causing the problem.
For those who are wondering how to put their Galaxy S3 in Safe Mode, just follow the instructions here:
1. Hold the Power button until you see a dialogue box.
2. Choose the “Power Off” option and keep your finger pressed until you see another dialogue box that will ask you if you want to reboot in Safe Mode.
3. Tap OK.
4. Wait until your phone restarts you will see a “Safe Mode” message on the bottom.
5. To exit Safe Mode, just restart your phone again.
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