Recently, we received an email about a Galaxy S3 user. According to her, she can’t sync her email using 3G; she can do it only when within a Wi-Fi network. Her mobile OS is Android 4.1.2.
The Possible Causes of the Galaxy S3 Sync Problem
The same problem has been posted in the Verizon Wireless forum, PubArticles and RootzWiki by various Galaxy S3 users. Among the suspected causes of the issue are linked to the Exchange platform account, settings or a simple glitch. We would like to add as well that other third-party apps and the recent Jelly Bean updates may be the culprits.
The Possible Solutions to the Galaxy S3 Sync Problem
Here are the possible solutions to the possible causes presented above:
1. According to Verizon Wireless Customer Support, removing and reinstalling the Exchange account will fix this.
2. PubArticles suggested activating the Auto Sync Data option under the Menu button will solve the issue. One of its contributors also stated that clearing the cache of the email app you are using, plus removing and adding your accounts again (similar to the tip of Verizon) will take care of the problem.
3. If any of the solutions above fail to work, you can try toggling the Airplane mode or restarting your phone. These are usually quick solutions for connectivity issues. These methods will not guarantee that the problem will not occur again though.
4. If you suspect that your recently installed or updated apps are causing the issue, try disabling them and see if it will have a positive effect.
5. If the problem still persists after performing all the possible solutions, backup your data and perform a factory reset. One RootzWiki member said that when he bought his Galaxy S3, the problem was already there so all he did was perform a hard reset and his Galaxy S3 Sync issue was solved right away.
6. It should be noted that many users who were complaining in the forums mentioned in passing that they got the Galaxy S3 sync problem when they updated to the recent version of the Jelly Bean. We are not sure about this, but it may be worth looking. If this is the case, simply inform your carrier or phone manufacturer about it and wait for another OTA update that will fix the issue.
Email to Us Your Questions and Suggestions
I hope that the information provided here somehow helped. For more questions about Android devices, write to us at firstname.lastname@example.org. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.
Users who have something to contribute on the subject can also share their views and suggestions via email@example.com or on the comment box below.