Our post today addresses some of the app issues on the #GalaxyS5 raised by some members of our Android community. Don’t forget to look for similar posts in our blog if you can’t find your solution in this article.
Below are the topics discussed in this post today:
Galaxy S5 installation issue after moving some apps to SD card
File not supported error on Galaxy S5 when trying to download files
Unable to install Facebook app on Galaxy S5
Heart Rate Monitor on Galaxy S5 not working
How to restore default settings of Galaxy S5 after everything was changed to Chinese
How to unlock a Galaxy S5 if Google account is forgotten
Galaxy S5 not receiving message notifications when screen is off
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
Problem #1: Galaxy S5 installation issue after moving some apps to SD card
I tried moving apps to my SD from the application manager. I moved about 5 of them and then realized they turned grey with a small SD word on it. When i click on it, it now states “application not installed”. Very weird so i went to Play Store to re-install it. When i select install, play store crashes. However, play store is fine, it installs other apps, just not the ones that are greyed out. I tried uninstalling these broken apps and they do, but then come back after i reboot (still greyed out).
I looked at ES file manager and it shows these broken apps as, for example, com.amazon.mshop.android.shopping with a question mark on it (this is the amazon app i uninstalled…but it shows this pattern for the other broken apps i tried to move to SD). all my pics and files on the SD card work.
Again, i tried deleting using ES file manager but they wont go away. So basically i can’t reinstall these apps until these files are completely gone. I even tried plugging into my laptop to manually delete but they still wont go away — Marlon
Solution: Hi Marlon. Some critical app files must be missing that cause these crashes. Try wiping the phone’s system cache then attempt to reinstall the apps. Deleting the current cache might help restore the necessary files to allow reinstallation. Here’s how to delete the cache partition:
Turn the phone off.
Press and hold the following buttons together: Power, Volume Up and Home.
Release the buttons once the Android system recovery menu appears.
Use the Volume buttons to navigate to Wipe Cache Partition option.
Press the Power button to confirm selection.
Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.
If wiping the cache partition won’t fix the issue, try to reformat the SD card and attempt reinstallation again.
Finally, you can always resort to factory reset in this case to ensure that no firmware-level bug is eliminated. Just follow these steps to do a factory reset:
Power down the Galaxy S5.
Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
Use Volume down again to highlight Yes – delete all user data and press Power to select it.
Use the Power button to select Reboot system now.
When the S5 restarts it should be completely wiped and ready to set up again.
Problem #2: File not supported error on Galaxy S5 when trying to download files
I’ve been having issues downloading files for the last month or so on my Samsung Galaxy S5. While the files download, when I attempt to open them, I get an error message that says file not supported (for PDF documents, although I have multiple readers). For images, I get a black box with an exclamation mark.
I’ve checked the download options, and they allow for downloads, and I’ve also checked my storage, and there is still some available. Do you know what else might be causing this? I need to download files for work so that has become really inconvenient.
Thanks so much! — Rachael
Solution: Hi Rachel. We’re just as confused as you are with the issue. If your phone is equipped with matching apps to open certain file formats (like PDF readers for PDF files) but the phone continues to refuse to open them, it must due to a rare bug somewhere.
Please do the suggestions for Marlon above to see the difference.
Problem #3: Unable to install Facebook app on Galaxy S5
I am having issues with downloading the Facebook app on my phone. I’ve had it on my phone before but on Sunday I noticed my Facebook icon disappeared and all I could see was the number of notifications I had, I tried clicking on it but it wouldn’t open up so I went into my application manager to try to force stop it but the name was changed to done and not Facebook. I uninstalled it and tried to reinstall and now it just won’t install. I did try resetting my phone at least 3 times. If you could please help me solve this issue it would be great! — Christina
Solution: Hi Christina. If you are unable to re-install Facebook normally, try the Clear Data option under application manager to virtually re-install it. Here’s how:
Go to Settings.
Proceed to Applications.
Select Manage Applications or Applications Manager.
Tap the All tab.
Look for Facebook app and tap it.
From there, you will see the Clear Data button.
Problem #4: Heart Rate Monitor on Galaxy S5 not working
I’m having issues with the heart rate sensor on the back of my phone. It was working fine, but I noticed that perhaps, after I added a bluetooth device that it wasn’t responding anymore when I tried to use the S Health app.
I thought it might have to do with the bluetooth, so I tried another time when the bluetooth was not connected (turned on) and the S Health app for heart rate worked fine.
On another occasion, I tried it again, without the bluetooth on, and there is no response. I went into the settings and turned off the bluetooth option, still no response from the sensor. I’ve looked for information on how this sensor works, but I can’t find anything.
Has anyone else mentioned this problem? I didn’t specifically see this listed in your trouble shooting questions, but there were a lot of them and I was scrolling pretty fast.
If you can help, I’d appreciate it – Thanks!
Sincerely. — Tammy
Solution: Hi Tammy. Assuming there is no hardware issue (sensor malfunction), any of the software troubleshooting mentioned above for others should help you fix the problem. We’ve not heard of the heart rate monitor going bad yet it is not impossible. If none of the software troubleshooting will help you fix the problem, call Samsung or your carrier for a phone replacement due to hardware failure.
Problem #5: How to restore default settings of Galaxy S5 after everything was changed to Chinese
I came to China with my mobile, and purchased local SIM at the China telecom. Once installed, the whole system changed to the Chinese version, so now i cant browse with the Chrome (no chrome) — no google at all, no facebook, no other languages rather than English and Chinese, no Google Play shop, etc. The chinese government block all of that, probably via the communication and changed the system version.
Now i am outside of china, and i need to reload the right system to my mobile. Please instruct me how to do it. Thank you in advance.
With best regards. — Ilan
Solution: Hi Ilan. Since we don’t know the extent of the software modification on your phone while using Chinese telecom services, the best option for you to do right now is simply do a factory reset. This will restore the default settings of your phone which are in English. Just follow the steps provided above on how to factory reset using the hardware keys.
Make sure to backup your personal data (photos, videos, contacts, etc.) to another device before doing the factory reset.
Problem #6: How to unlock a Galaxy S5 if Google account is forgotten
Hello! So, my phone was locked with a fingerprint. My kid tried to unlock it (many times with his fingerprint, I assume), and after that, when I tried to unlock my phone, there was the following message: “Unable to recognize your fingerprint. Enter your backup password to unlock the device.”!
Unfortunately, I forgot my backup password. There is also a possibility “unlock via Google”, BUT, the Wi-fi and the mobile data were turned off, and I cannot turn them on a locked phone! So, I cannot connect to my Google account to unlock the phone!
‘Please tell me is there any solution for this, without the factory reset or whatever that would erase all the data on the phone?
Thank you in advance. — Zlatko
Solution: Hi Zlatko. You should still be able to unlock your phone even when it’s offline by using your Google account credentials. If you forgot the PIN backup, the phone should offer you to log-in using the associated Google account. Information about this account is saved locally (on the phone only and not in some remote Google server) so you don’t need to have it connected to the internet to unlock it. This is the last thing that you can do on your end to unlock the phone. Otherwise, your device is good as gone, especially if Factory Reset Protection is enabled on it before it got locked.
Problem #7: Galaxy S5 not receiving message notifications when screen is off
Hi, I’ve got a problem with pull and push messages. It only applies to when I’m on Wi-Fi, and the messages then don’t seem to be received until I ‘wake’ the phone (make the screen appear). This applies to all apps from WhatsApp to Wordfeud.
I’ve done every single solution I could find to try and solve problem, because it’s quite annoying when not receiving messages on time. I read somewhere(can’t find it no more) that there is a problem with the Qualcomm wifi-chip concerning push/pull messages.
Would you perhaps know if that is true, or know of any other solution, because I would really like to know. Thanks in advance. Greetings. — Alex
Solution: Hi Alex. Some notification systems may be modified by carriers (at firmware or operating system level) to help conserve battery power. If your device doesn’t seem to download notifications while the screen is locked and off, it may be a feature added by your carrier and not necessarily a phone glitch. Try to talk to your carrier’s technical support team and ask for direct assistance. Otherwise, you can try doing a factory reset and observe the phone to see if there’s a difference.
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