Are you bothered by memory-related issues on your #Samsung Galaxy S5? Keep reading and some of our suggestions may help you. This post tackles one of the most puzzling memory issues after Android Lollipop was released–IPSec app taking up a huge chunk of storage space.
If you have other #GalaxyS5 concerns, contact us by using the link provided at the bottom of the page.
Problem #1: IPSec app on Galaxy S5 taking 4GB of storage and growing
Hi. Recently I got a message about insufficient memory on my device. My device has an internal storage of 16GB. By searching the lack of memory, i found the App “IPsec Service”, consuming almost 4GB!! Unfortunately the data cannot be deleted..
I searched the internet, found several other users having the same problem. The only solution seems to factory reset the phone, but as far as the reset is done the App is again furthermore growing from KB to GB (according to some users). The same happened also to my phone: a week ago the used data was 3GB, today it is 4 GB.
Now I cannot even sync my emails or install new apps. Please HELP! Regards. — Andrew
Solution: Hi Andrew. IPSec app taking up more than its fair share of precious storage space is one of the manifestations of Android Lollipop’s memory leak problem. We know that not all Android devices are affected by this glitch but we couldn’t determine either what the is exact trigger of this glitch.
IPSec app’s rapid growth can be linked to Wi-Fi calling and/or VPN services so if you have any of those, consider turning them off for a day.
Updating your current Android operating system appears to fix this known issue though so make sure to check for the most recent version. If there’s no available over-the-air update or if you can’t find a way to update your phone, you can opt to restore the default settings of your phone to via factory reset. If you haven’t tried doing a factory reset before, here’s how to do it:
Power down the Galaxy S5.
Press and hold Volume Up, Home and Power buttons together until you see the Android on screen.
Use Volume Down to highlight the wipe data/factory reset option and press the Power button to select it.
Use Volume Down again to highlight Yes – delete all user data and press Power to select it.
Use the Power button to select Reboot system now.
When the S5 restarts it should be completely wiped and ready to set up again.
Note: Factory reset will delete everything from your phone’s internal memory storage device. Create a backup of your personal files before you proceed.
Problem #2: Unable to free enough space on Samsung Galaxy S5 internal storage
Hi guys! I’m constantly having storage issues with my S5. I have already tried moving all my apps to the SD card but for some reason I’m always being shown around 400-600MB of free space, no matter what I do. This is even after moving at least 300 or so MB worth of App Data to the SD card (according to the storage manager).
I’ve used CCleaner to try and clear out any cache, but after saving a few hundred MB or so, it always goes back to the same 400-600MB level. No matter what I do, I don’t see any change to the Available Space number – even if I move apps back to the device storage.
And, unusually, because of this I can’t install any new apps nor update my current apps. I am always getting an insufficient space error, even for apps under 100MB. I haven’t tried factory resetting it yet as I don’t want to lose all the setups and changes I’ve made to the phone already. Is there any solution I’m missing here? Thanks! — Michael
Solution: Hi Michael. Moving some of your apps data to secondary storage (SD card) may only buy you approximately a few hundred MBs as they don’t usually consume much space. Unless you have hundreds of apps installed, apps data may only constitute less than 1.5GB for a typical user. That should leave more than enough space to keep other stuff. The best thing that you do to free up significant storage space is to move photos, videos, and music to the SD card.
Keep in mind that some apps may only be installed to the primary storage device (not SD card) and even if you move its associated files, they will may still go back to the internal storage after a restart.
Doing a factory reset may be a good idea if the problem persists even after moving your personal files like videos, photos, music, etc to the SD card.
Problem #3: Available storage on Galaxy S5 does not change after transferring files to SD card
The memory was almost full, so I installed a 32GB SD card. Despite moving photos from local storage to SD card, the memory will not change in either storage. It’s as if the SD card is not communicating with the local storage. When I visualize in My Files>SD Card both videos and camera photos are there.
However in My Files>Images were 4.6GB of space, and they never decreased after I copied them to the SD card. Same for the videos. I also transferred applications to SD card.
I also do not understand why all the instructions I have read to transfer files from the local storage to SD card, say to “copy” the files, instead of “move” the files. I would expect that the folder that contains images in the local storage would need to be empty of images to have 0GB.
Please help. — Linda
Solution: Hi Linda. There are two possible reasons for your case here. One is that it looks like the phone does not “refresh” the available space counter after transferring files to another storage device. This may be an operating system bug. Doing a soft reset can easily take care of it. Simply turn off the phone, remove the battery for 10 seconds, and restart the device again.
The second reason may be due to the mode of transferring the files that you are using. To Copy a file means creating a clone of the said file to another storage device, leaving the original in your phone’s primary internal memory. To Move a file, on the other hand, means creating a copy of the original file, purging it from the internal memory and storing it to the destination storage device (SD card).
Copying a file to an SD card means leaving the same exact copy of the file in the source drive so if your aim is to reduce storage space consumption in the internal storage device, this is not a good option to use. You must use the move option instead.
Problem #4: How to tell Galaxy S5 to save files to SD card
I keep getting messages that say I have no more room on my device. About a month after I got my phone, I added a 64gb SD card. My S4 was similarly set up, but with a 32gb SD card and I never got these messages. How can I set this up so that I have some free space on my phone & everything else goes to my SD card or the cloud, without having to delete something every few days? I have File Manager HD, but it’s not that straight forward for me. For example, I think I moved stuff to the SD card, but then I find out that it didn’t remove the files from the device storage. Thanks for your help! — Nancy
Solution: Hi Nancy. Your phone’s primary storage device (internal memory) is usually the default storage destination for almost all apps after setting up the phone for the first time. You must change each of your app’s save directory if you want to use the SD card as the default storage device. Google or Samsung have not yet created a streamlined way to do this in one quick stroke.
For example, if you want that the stock camera app will save the photos you’ve taken to the SD card, you must go under Camera settings menu>Storage Location and select Memory Card. The process for other apps should be similar.
Problem #5: Galaxy S5 no longer saves to SD card after rooting
Hi. I’ve bought an SD card 128GB, because I was short on memory. I’ve even made a root to the phone to use link2sd app but I wasn’t able to put it together… The phone, after doing the 2nd partition didn’t recognize the sd. Since then, I’ve unroot it and reinstalled the latest version for Portugal. Now it won’t let me copy files to my SD (documents, photos, etc…). Any ideas? — Jorge
Solution: Hi Jorge. We need more information like error messages and other specific steps you’ve done to be of much help here. Please get back to us with those and we’ll update this post accordingly.
In the meantime, consider clearing the cache partition by following these steps:
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight wipe cache partition.
Press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.
After clearing the cache partition, reformat the SD card and try to save something to it.
Problem #6: Galaxy S5 keeps saying it’s out of storage space even after moving files to new SD card
Hi. I’ve just bought an SD card of 16GB for apps, photos and music so I don’t have to save them on the device memory. After I installed a lot of apps and moved all the music and photos on the SD card I woke with the message from my phone that says my memory is full and bla bla. I took a look at the settings/storage and my SD was empty, all the apps were on the device but it shows me the otherwise in the app manager. I would really appreciate it if you could help me with my problem. Sorry for my English, but that’s not my native language, I did try my best. — Faur
Solution: Hi Faur. If you used your phone to format the new SD card before moving stuff to it, consider reformatting it using a computer or any other device this time. We can’t think of any reason why this would happen.
Afterwards, perform a soft reset by removing the battery for at least 10 seconds.
If these two procedures won’t make any difference, you want to wipe the phone’s internal storage device via factory reset to eliminate any firmware glitch that may be causing the problem.
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