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Problem #1: Samsung Galaxy S5 keeps asking to set app as default
From the beginning, my new S5 has randomly deleted two widgets (History Eraser and Disk Cleaner – Yeah I know but actually has solved some problems), randomly moved to new pages or removed from desktop app icons, and the worse, asked repeatedly if I wanted to set particular apps as default over and over (also randomly set apps I didn’t want as default as default, which starts the pop up over and over). This is particularly annoying with GoSmS and the default manager. I want GoSms. These were never problems with S3.
By the way, I downloaded 5.1, still a problem. Ask for an exchange which was even more glitchy. Decided to keep my wiped phone, which is better, but still has these annoying problems.
Oh and apps on SD card move to the device storage when updated. Feel free to post each problem separately.
PS: I solved the widget disappearing problem, by moving those apps from the SD card to device storage. I bought this phone instead of S6 because of sealed battery and no SD, now I’m sorry. Help. — Paulie
Solution: Hi Paulie. If your S5 appears to have trouble retaining previously selected apps as default, consider uninstalling cache cleaners like Clean Master, CCleaner, Fast Clean, to name a few. Battery optimizer apps like Battery Doctor, Battery Saver, CM Battery, etc., work similarly with cache cleaners. All of these apps and their types delete the phone’s system and app caches to make core functions to run efficiently. The downside of this mechanism though is that the phone is forced to use a new set of cache and cache settings often. Because the cache is where the phone stores app-related information (including the setting which makes an app as default to perform a certain function) everytime a cache cleaner does its job, it also deletes the information that should tell your device what app to use for, say, text messaging. For a user, the phone seems to fail to retain the setting previously done to do a certain task.
If you want to keep your settings intact, try not to use the types of apps mentioned above.
For your secondary issue regarding apps beings moved to storage device, the answer depends on what types of apps are affected. Some apps are designed to work only when kept in a phone’s primary (internal) storage. These apps may allow you to move them to the SD card but once you restart the device, they will go back to their intended storage. Such mechanism is common for apps that require higher level of security and efficiency when loading. If the same set of apps are being loaded back to the phone’s primary storage, they are most likely designed to not work on SD cards.
If you are amenable to rooting your phone, you can do so to give you more options at your disposal in terms of moving contents and apps to the SD card. The downside of course is the fact that rooting will void the warranty of your phone.
Problem #2: Galaxy S5 showing “unfortunately the phone stopped message” error whenever a call is made
Whenever I make a call the “unfortunately the phone stopped message” appears. I lose the call. The sound effects on the phone are muted. When I restart the phone the sound returns. I have followed your instructions listed in your blog I have also did a full factory reset.. The phone message still pops up. However, if I punch it enough I can get it to work however I still lose some calls. The model I have is a Samsung Galaxy S5 sport. The Android version is 5. No lollipop listed and I did not download it. What can you suggest to solve my problem? — Marina
Solution: Hi Marina. A factory reset is not usually effective if the problem is being caused by a third party application and you simply re-install everything back afterwards.
Try booting the phone in safe mode to see if any of the third party apps installed on the phone is to blame. Just follow these steps to boot in safe mode:
Turn the device off.
Press and hold the Power key.
When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume Down key.
Continue to hold the Volume Down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume Down key when you see Safe Mode.
Once the phone has restarted in safe mode, try calling someone to replicate the issue. If the issue fails to occur, try uninstalling apps starting the most recently installed (as far as you can remember) until the issue has been eliminated.
Alternatively, you can do another round of factory reset and replicate the issue again before installing anything. It’s another way of isolating if the issue is due to an app.
Problem #3: Galaxy S5 shows apps are updated when they are not
Sometimes when I check for updates on Google Play Store I see a list of recently updated apps. I know I haven’t updated them. I can look at installed app version etc but the 2 don’t match. As a for instance the new version of Google Now said that the latest version was already on my phone but a quick look on the search bar showed it wasn’t. I found a way to get round the problem. Uninstall then reinstall. hardly ideal. — Stephen
Solution: Hi Stephen. It’s our first time to hear an issue like yours. Have you tried restoring the defaults of your phone? If you haven’t, try doing these steps below:
Power down the Galaxy S5.
Press and hold the following buttons: Volume Up, Home, and Power together until you see the Android on screen.
Use Volume Down to highlight the wipe data/factory reset option and press the Power button to select it.
Use Volume Down again to highlight Yes – delete all user data and press Power to select it.
Use the Power button to select Reboot system now.
When the S5 restarts it should be completely wiped and ready to set up again.
These steps will delete everything from the phone’s internal memory so make sure to create a backup before proceeding.
Problem #4: Galaxy S5 keeps getting redirected to Google Play Store
Hi. I have the Galaxy S5 from Verizon. When I tap something such as an app, something else pops up, usually for Google Play. And it’s always some weird game that pops up on Google play. Then I’ll get new Internet windows opening up randomly saying I won some prize or that my device has some kind of virus.
It’s really annoying with these things popping up and Google Play opening when I hit something else, such as another app, like my photo gallery or texts etc. I’ve included recently installed apps, but this issue has been going on for a while. Any advice would be appreciated. Thanks! — Jennifer
Solution: Hi Jennifer. Your phone is most likely infected by a malicious software. We’ve been monitoring this issue for a while now and we know that it doesn’t only happen to Samsung devices. Other users with different Android phones also experience this type of virus so the best thing that you can do here is to ensure that you wipe your phone clean by doing a factory reset.
After doing so, make sure to install only trusted or known apps to avoid re-infecting your phone. Least known or outdated apps are more likely to host viruses so it’s good to be paranoid when it comes to getting apps.
Problem #5: Galaxy S5 freezes when trying to use Facebook and other networking sites
Hi. i am using Samsung S5 phone for the past one month. whenever i try to post any picture in any of the social networking sites like Facebook my mobile is getting stuck up and its throwing an error message ”Facebook is not responding. Do you wait or close it?”
This has happened too often and my mobile has thrown another message that ”this app(Facebook ) is causing to many mistakes from the past 2 weeks and need to be uninstalled”.
i tried at local service centers but it doesn’t solve my problem. i am expecting much from you guys. thanks in advance. — Pradeep
Solution: Hi Pradeep. Does this problem only happen with Facebook, or with other apps as well? Try deleting Facebook app’s cache and data and check what happens next. If you haven’t tried it before, these are the steps:
Go to Settings.
Proceed to Applications.
Select Manage Applications.
Tap the All tab.
Look for Facebook app and tap it.
From there, you will see the Clear Cache and Clear Data buttons and tap them one at a time.
If you are using your mobile phone’s browser (example Google Chrome), the steps above also applies to it.
If deleting an app’s cache and data won’t work, try deleting the phone’s cache. Here’s how to do it:
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.
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