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Problem #1: Samsung Galaxy S5 showing “The connected charger is incompatible with this phone” error after it got wet, won’t charge properly
The waterproof cover for the charger broke off my phone several months ago. Last week, I spoiled a glass of water and it splashed my phone pretty good. I removed the outer box and dried it with a towel.
My phone worked fine until yesterday afternoon. While in a meeting at Barnes and Noble, my phone started beeping several times. I looked over at it and a message was displayed “The connected charger is incompatible with this phone.” There is more to the message about charging had speed and to connect to the original charger. It was very strange as I did not have my phone connected to the charger. It was simply sitting on the table next to me. It got quite annoying as it kept beeping repeatedly and sporadically.
When I got it to my car, I plugged it into my car charger and got the same message and the battery icon at the top right of the screen had a big red ‘X’ over it.
When I got home, I plugged it into the wall charger that I received with our and got the same message and bells. I tried shooting it if, waiting 30 seconds and Fleming it in… Same issue. I turned it off, removed the battery for a minute, put it back in, turned it on and attached the charger and it would charge for a short time only to have the same issue.
I took it into Verizon today and they suggested trying a factory reset but I wasn’t prepared with everything backed up yet so asked about other options. They suggested a wireless charger and receiver. As I’m going out of town tomorrow for a week, I needed a quick solution so went with the wireless receive and charger they had in the store to the tune of $116.
Would a factory reset help the charging issue? If not, is my best option, short of a new phone, a wireless charger and receive?
Thanks! — Peggy
Solution: Hi Peggy. Your Samsung Galaxy S5 is supposed to be water-resistant as long as the seals (including the charging port cover) are in place. With the charging port cover gone when the phone was soaked in water, there’s high likelihood that some components may have been shorted out. Liquid can seep inside the motherboard to stay there for days or weeks and wreak havoc. Even a little moisture that manages to penetrate your phone’s outer defenses can cause problems depending on the affected component.
The error that shows up with or without a charger connected to the phone must be a product of a shorted part in the motherboard (most likely the charging port and connected peripherals). We think that the water-damaged part is the trigger, causing the OS to notify you with that error even when there’s no charger connected. This means that you are not dealing with a software problem at hand so a factory reset and other standard software troubleshooting commonly mentioned in our blog won’t help.
What you need to do next is have the phone repaired to prevent further damage. You may not be able to invoke the phone’s warranty as water damage is considered by Samsung as customer misuse (which voids the standard one-year warranty). Repair is the best remaining option for you unless you are amenable to simply getting a new phone.
Using a wireless charger won’t fix the issue either, and may even cause additional damage over time. The thing with water damage is that the device must be totally free from moisture before you should start it again. We don’t think this had been the case for your device. We think that after it got wet, you continue to use it normally. While in some rare cases, this may be fine, yours was not so fortunate.
Problem #2: Galaxy S5 bitten by dog won’t power on
Hello. Samsung S5 phone is brand new (less than 3 weeks of use). Friend’s dog picked it up a coffee table, with a tooth piercing the rear lens cover. No other visible damage, not even scratches.
Phone will not power on.
I have tried charging, swapping batteries and rebooting per your instructions. I did remove the broken lens glass to see if there were deeper issues, but the glass cover did its job from what I can tell and then actual lens are is unscathed.
Any other thoughts, ideas, suggestions you may be able to share would be greatly appreciated. Thank you. — Patrick
Solution: Hi Patrick. It’s interesting to know that the phone fails to boot although there’s no visible damage (aside from the broken glass). If the phone did not boot right after the incident with your friend’s dog, it’s very likely that the issue may be hardware in nature.
Try booting the phone in other modes to see if you can start the phone other than normal mode. If your phone can boot in any other mode, you may still be able to make the device work.
There are three other boot modes that you can try to troubleshoot your phone. They are safe mode, recovery mode, and download mode.
How to boot your S5 in safe mode
We usually recommend booting in safe mode if we think a third party app is causing a problem. In your case though, you want to try to boot in safe mode to simply check if the phone can. Just follow these steps:
Turn the device off.
Press and hold the Power key.
When Samsung Galaxy S5 appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume Down key.
Continue to hold the Volume Down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume Down key when you see Safe Mode.
How to boot your S5 in recovery mode
Another special runtime environment or boot mode that you can try is recovery mode. In this mode, you can delete the cache partition, apply software updates, or perform a factory reset. Here’s how:
Turn off your S5.
In order to shut down your Galaxy S5 you can either press the power button and select “power off” or you can press and hold the power key for more than 10 seconds.
Wait a few seconds and then proceed to the steps below.
Press Power, Volume Up and Home buttons at the same time.
Keep pressing these keys until recovery mode is being displayed on your Galaxy S5.
In recovery mode, use Volume Up and Volume Down buttons in order to scroll up and down; use Power button in order to select your option.
You can then reboot into Android by selecting Reboot System Now.
How to boot the phone in download mode
Download mode is a runtime environment where you usually flash or install custom or stock ROM to your device. It’s also known as ODIN mode. Here are the steps to do it:
Turn off the device.
With the device turned off, press Volume Down, Home and Power Buttons simultaneously.
Once you see the warning message, release all buttons.
Press Volume Up to enter download mode.
Now, if your S5 can boot to any of these modes, try to select whatever options will be available for you to do. For example, if your phone can boot in recovery, that means that you can either delete the system cache and/or restore the phone’s defaults via factory reset.
If nothing changes and the phone remains unresponsive, please call Samsung for replacement or repair.
Problem #3: Galaxy S5 won’t charge and turn on
Hello. I recently received an S5 from my uncle. It is about 8 months old and worked fine when he gave it to me. I have not had the chance to add it to my current cell plan. Two weeks ago my mother fully charged it and it was working. Yesterday when I went to set it up I could not get it to turn on. I have tried charging it with two chargers. One came with the device and one was purchased as an additional cord. I have also tried charging it in my pc. I used four different electrical outlets and the phone still will not come on. I tried the factory reset, volume down, home and power buttons. I took the battery out and put it back in. I also took the battery out and held down the power button to discharge any electricity. I attempted to charge it again this morning and to turn it on and it is still not working. Do you have any other suggestions? Thank you. — Lisa
Solution: Hi Lisa. Your Galaxy S5’s battery is removable, which is an advantage, so try using another one to see if that’s where the problem lies. If using another battery won’t do any difference, you must have a hardware malfunction at hand. Have it replaced or repaired.
Problem #4: Galaxy S5 performs a factory reset by itself
Found your website and was hoping you could shed some light on my issue.
Purchased an S5 back in March 2015. Phone has a 32GB SD card installed. After a couple of weeks of use the numbers used for the pass code started turning into white squares, a little square for each number. No problem just a simple power down and restart solved the problem. Then in May while using the phone it would, out of the blue, do a restart similar to when it is powered off then back on again. Asked the Verizon people about it and was told that there are some issues and fixes are forth coming.
First of August I went on vacation, planned on using the phones camera to take all of the pictures and videos. A week into the vacation while walking with the phone in my pocket, it was turned off as I had just used to to take some pictures and made sure it was off. It did what I have come to find out is a factory reset. This of course wiped out everything that was on the phone.
Since coming home I have found out that the SD card was never initialized so was not working. My question is why would the phone just up and do a factory reset? Could it be that the internal memory filled up causing it to do this.
Second question, can any of the previous data be recovered? Everyone I have talked with says no, but they also say that the phone shouldn’t do a factory reset on its own.
Thank You. — Ken
Solution: Hi Ken. Samsung phones have a security feature that will automatically do a factory reset after 10 unsuccessful attempts to enter a four-digit PIN. That the phone converts the PIN into squares, which is in itself an indicator of a firmware issue, may have something to do with the factory reset.
If you want to disable the security feature regarding your S5 factory resetting by itself, try to go under Settings>Lock screen and uncheck this option.
The answer to your second question is maybe. If your previous data were saved in any cloud service like Dropbox, Google Drive, etc., you should be able to access them again provided that you can log-in to your account. If the previous data were only stored in your phone, there’s just no way to recover them.
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