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Problem #1: Galaxy S5 Air Browse feature won’t work on Internet browser
One of the features that I love and use daily is under the motion and gesture category, the air browse is my favorite. I do a lot of reading and it is s very useful tool that I’ve been using since the S5 was first released years ago.
The issue that I’m having is that air browse is no longer working for Internet (switch pages waving my hand left to right, & scrolling pages waving up and down). As a matter of fact the hand icon on the top of the phone hasn’t appear and has not shown nor has it worked since the newest update that I downloaded a couple days ago.
It worked perfect last week up until this new update. I’ve tried everything enable and disabling from the setting, restarting phone, removing battery, taking it to T-Mobile and did the factory reset but even then those guys didn’t fix it.
They also stated that it’s not the phone as my phone works great. I need this problem resolved or an answer to help me understand why this issue has occurred. This feature was included with the phone stock out of the factory and like I said I’ve used it for years. It doesn’t make sense why the new update would take this feature away? Please help me thank you for your time. — Manny
Solution: Hi Manny. Air browse feature is not supported in some apps so if you’re using a different browser or app, that may be the reason why it’s not working right now. However, if you are using the same browser app (the stock Internet browser) the latest update from your carrier may be the cause. Try to uninstall the update for the browser app you’re using to see the difference. Here’s how to do it:
Go to Settings.
Proceed to Applications.
Select Manage Applications.
Tap the All tab.
Look for the Internet browser app and tap it.
Tap Uninstall Updates button.
Restart the phone.
Try to use Air Browse again (make sure that this feature is enabled).
If uninstalling the updates won’t work, you can also try to tap on Clear Data button to do a virtual “re-install”.
Problem #2: Galaxy S5 does not automatically reconnect to cellular network
Phone stops searching for connection to cell service. When my phone cannot connect with a cell tower for a period of time (not sure how long is needed) – no bars – and then I return to cell service the phone does not automatically connect. It seems to have given up searching. Cycling through Airplane mode will trigger the re-establishment of service.
It is frustrating because I may not know that I have been out of service range and I expect the phone to be operating when I am back in range. As a result of “giving up” i miss calls.
Phone will connect to WIFI service automatically, even when cell service has been “given up”.
I have soft re-booted numerous times and wiped the cache.
Have you heard of this before? Any additional suggestions? — Martin
Solution: Hi Martin. We’re aware of this issue and there seems to be no clear pattern why it occurs. It happens across many different carriers and devices so it’s clearly not isolated to Samsung phones, particularly to the Galaxy S5.
If wiping the system cache did not do anything, consider doing a factory reset to eliminate possible firmware-level glitch. Here’s how to do it:
Power down the Galaxy S5.
Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
Use Volume down again to highlight Yes – delete all user data and press Power to select it.
Use the Power button to select Reboot system now.
When the S5 restarts it should be completely wiped and ready to set up again.
Problem #3: Unlocked Verizon Galaxy S5 unable to perform other functions
I recently received a Verizon unlocked Galaxy S5. I have a T-Mobile SIM card, and I couldn’t access the internet without being connected to Wi-Fi. I can’t send or receive pictures. I can’t update my phone (it says the system update is unavailable). And my phone keeps popping up with a prompt saying that my SIM card is not a Verizon SIM card.
I used your website to change the APN to T-Mobile and I can now access and use the internet without Wi-Fi being on, but I still can’t do any of the other things.
I tried to find a file explorer/manager, but nothing I can find will let me access the system or find vzwphoneservice.apk.
I’m at a loss on what I need to do to fix this.
Thank you. — Kayla
Solution: Hi Kayla. Carriers modify stock Android operating system so they can add or remove features and apps of their own on a device. Most of the time, features will be tied to carrier specific files and functions to prevent a user from using another SIM card. While this may prove okay if you don’t intend on using another SIM card from another carrier, it can be a headache for those wanting to unlock their phone to use services of a competitor. Verizon makes it terribly hard for an average user to use their competitors’ services without fully removing all restrictions. This means that even with an unlocked Verizon phone, other functions may still be tied to Verizon services at the firmware level. One must tweak relevant files in order to “free” up the device from Verizon’s clutch.
You must have a rooted phone to access, remove, or modify carrier specific files like vzwphoneservice.apk. Once you’ve rooted your S5, please follow these steps to fix the issue:
Using a good file explorer app, go to System > Apps. There will be listed all installed applications.
Search and find all the applications which have the carrier name. For example, a Verizon phone has the following application name: vzwphoneservice.apk.
Once you have found the files, rename the first part and replace it with your carrier name.
Click save and reboot your phone.
Problem #4: Workaround to use Chromecast on Galaxy S5 without Wi-Fi internet
The issue I am having is with the operating system sorta. The puppy peed on the cable modem. Still have Wi-Fi but the Wi-Fi has no Internet. I could just turn off Wi-Fi and get internet but I don’t want to because then I couldn’t screen cast to my Chromecast.
Do you know of a work around to force the phone to use mobile data when an active Wi-Fi connection doesn’t have Internet? This phone has been rooted using Towelroot. I know it’s not recommended but it works great. Please reply via email if or when you find a work a round. — Denny
Solution: Hi Denny. Are you trying to ask if you can share the internet connection from your phone to the router so other devices can use connect to the internet as well? Unfortunately, that won’t work as Chromecast needs Wi-Fi internet working so it can stream contents to the TV screen while freeing resources on your phone for other tasks. It is not designed to use the internet connection of the mobile device so it can do its tasks.
As a workaround, consider using the your S5’s screen mirroring feature to transfer what you see on your phone to the TV. Simply enable Screen Mirroring on your Galaxy S5 and use it to stream what you see on your phone’s screen to your TV. What this workaround does is pass whatever is shown on your phone to the TV, tying your phone up and not allowing you to use it for other tasks.
Problem #5: nTelos Galaxy S5 won’t work with Defense Mobile network
Have Galaxy S5 from previous carrier N-Telos that I am trying to use with another carrier but unable to do so; N-Telos says all their Android phones are unlocked but the carrier I am trying to go to Defense Mobile who is going thru AT&T is saying phone is locked. I am stuck because N-Telos says it’s unlocked and there’s nothing that they can do as all their Android phones come unlocked.
N-Telos is a CDMA carrier if that helps. How can I get phone unlocked or is there anything I should try to get it to work. — Joy
Solution: Hi Joy. Either the representatives from nTelos or Defense Mobile does not know how to unlock your S5, has incompatible networks, or simply are unwilling to help you.
The Galaxy S5 is capable of handling different network technologies like GSM, CDMA, HSPA, EVDO, and LTE. Usually, phones tied to the original carrier’s CDMA network may not work on another CDMA network unless the device is unlocked properly. At other times, incompatibility may be the main reason. There are two major wireless network technology in the U.S. — CDMA and GSM — and they are worlds apart. That means that even if your CDMA S5 from nTelos is unlocked, it may still not work on Defense Mobile GSM network. We know that AT&T network infrastructure is mostly GSM so there’s a chance that incompatibility is playing a role here.
Make sure to check with Defense Mobile uses GSM and if incompatibility is the reason behind.
If you can’t get any help from the two carriers and if both networks can accommodate your S5, try looking for local shops in your area that might help you unlock the device. There are many online sites that offer unlocking codes but most of them are
Problem #6: Galaxy S5 unable to connect to Wi-Fi
I’ve been connecting to a Wi-Fi hotspot for the past couple days and all the sudden it won’t connect. It acts like it’s going to then instead of connecting it just says that it’s an open network again.
My wife is still connected to the same network on her tablet so it’s not the hotspot and I can’t figure out why all the sudden out of the blue it just decided to stop connecting to it.
I’ve done a factory reset and it’s still doing the same thing. Any information you can give will be greatly appreciated. — Bobby
Solution: Hi Bobby. Are you the administrator of the Wi-Fi network? If you are, try to restart the router and check if you have unintentionally modified some settings that might have excluded or blocked your S5. if you’re not the administrator, make sure to contact the relevant party to ensure that your device is allowed to connect. Also, make sure that you have entered the correct network password to begin.
If a factory reset did not change anything, it’s more likely a local network issue rather than a phone problem.
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