Apps can make or break even powerful smartphones like the Samsung Galaxy S5. If you are looking for solutions to your #Samsung #GalaxyS5 app problems, keep reading and this post might help you.
These are the issues discussed in this post:
Galaxy S5 Voice-to-text screen keeps popping up
Facebook app keeps on freezing on Galaxy S5
Galaxy S5 email app lags when loading, not working
How to isolate a problem app on Galaxy S5 after doing safe mode
Galaxy S5 contacts app lag issue
Multiple app and notification issues on Galaxy S5
Galaxy S5 game and Facebook app issue
If you have any other #Android issue, do not hesitate to contact us by using the link provided at the bottom of the page.
Problem #1: Galaxy S5 Voice-to-text screen keeps popping up
About a week ago, the voice to text screen started popping up randomly and freezing (I can not turn it off without rebooting). The phone is not freezing because I can still access any app that I can SEE. The voice to text screen is over an inch in length so it covers up the bottom task bar (so the phone icon, the text icon, internet icon, etc).
The only way to get rid of the box is to reboot. This has been happening 8-10 times a day. I do voice text often but the box pops up at times when I have not been voice texting as well.
HELP! it is driving me crazy! — Lori
Solution: Hi Lori. That sounds strange. Voice to text feature fires up if your phone thinks you are trying to input something. Since it keeps on happening even when you are not apparently trying to type or create a message, try deleting the phone’s system cache. You can do that by following these steps:
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
Problem #2: Facebook app keeps on freezing on Galaxy S5
I installed Facebook, open it up, and it freezes and right away boots me off. I’ve uninstalled it several times but to no avail. I’m still paying on this phone so I really need this fixed. — Dee
Solution: Hi Dee. Is this the only app causing trouble? If yes, try deleting the cache partition by following the steps provided for Lori above.
If other apps are not working properly or similarly to Facebook, the issue may not be the phone’s system cache but the firmware. To fix that, you must try to perform a factory reset. Here’s how:
Power down the Galaxy S5.
Press and hold the Volume Up button, the Home button, and the Power button together until you see the Android on screen.
Use Volume Down to highlight the wipe data/factory reset option and press the Power button to select it.
Use Volume Down again to highlight Yes – delete all user data and press Power to select it.
Use the Power button to select Reboot system now.
When the S5 restarts it should be completely wiped and ready to set up again.
Doing this procedure deletes everything from your phone’s internal storage. Make sure to create a backup of your personal data before proceeding.
Problem #3: Galaxy S5 email app lags when loading, not working
I open my email app and they load slower than usual. Once loaded I can scroll through them but as soon as I click to open one, I get a message that the app has stopped working and it closes. it has an OK button to acknowledge the message.
I have three email accounts and my work email seems to work ok but the non-work accounts crash all the time now. Work is an outlook account, home accounts are with Earthlink and Yahoo. — Al
Solution: Hi Al. are you using separate app for each account (like using the official Outlook app for the Outlook account) , or did you configure all three in the stock email app? Whatever the setup, try to delete the app’s cache first by following these steps:
Go to Settings.
Proceed to Applications.
Select Manage Applications.
Tap the All tab.
Find the email app and tap it.
From there, you will see the Clear Cache button.
It won’t hurt as well to delete the phone’s system cache at this point (steps provided above). If nothing works after wiping the app’s cache and the phone’s system cache, try deleting the app’s data. The steps are the same to deleting the app cache but instead of tapping the clear cache button, you have to use the clear data button.
Keep in mind that deleting an app’s data is the virtual equivalent of re-installing an app. This means that you need to reconfigure your emails again on the app afterwards.
Deleting an app’s data almost always work so let us know if it does otherwise.
Problem #4: How to isolate a problem app on Galaxy S5 after doing safe mode
Recently, possibly since updating to Lollipop, I’ve had intermittent problems sending text messages. I’m not sure if the same goes for receiving but I guess that’s possible. The most recent occurrence has left me unable to successfully send a text for the last 3 days. I followed your advice for such problems and got as far as trying safe mode. Once in safe mode the texts sent successfully! when normal mode is reactivated the problem returns. I’m led to believe this indicates a third party issue. If this is the case, how do I identify the guilty party, bearing in mind that I have not installed any new apps since the Lollipop install, only app updates? — Steve
Solution: Hi Steve. You don’t necessarily have to install new apps to get problems after a major update like Lollipop. It’s possible that one of the old apps from KitKat has not been optimized for Lollipop. Each app is a potential time bomb of problems if left un-updated for long (especially when a new operating system overhaul like the transition from KitKat to Lollipop happens). For more information on why Lollipop is such a pain, you can visit our previous post.
Isolating the problem app in your case can be tricky as there’s no diagnostic tool that will automatically do that for you. You either have to:
uninstall apps individually until the issue has been eliminated, or
perform a factory reset and install each app and making sure to observe after every installation if the problem occurs.
Problem #5: Galaxy S5 contacts app lag issue
2 issues i feel are related. Contacts list. This often “hangs” or screen goes blank for a period of time before coming back to life. Often going into subscreen like favorites, names are shown and when clicked on, the next screen either hangs, disappears or nothing a blank screen shown. i have closed contacts list down then re-entered and suffered same problems. It has taken 1-2min before i can finally call someone off my contacts list.
Second is battery drain and hot screen. I have noticed in the past 3-4 weeks the screen getting very hot after phone calls and the battery drain is excessive if using app’s like Facebook, Messenger or just Google searches.
I did read somewhere that the contact list operation when faulty can cause the battery drain and other effects on the phone. — Andrew
Solution: Hi Andrew. Problematic apps can cause all sorts of issues however strange they may look so your best bet here is ensure that the firmware is restored to good working order. You can do so by doing a factory reset.
It doesn’t stop there though. After a reset, observe how the contacts list works by pulling it up. Then call someone and see if the phone gets overheated. Make sure that you don’t install any third party app before doing any of them. If the problem doesn’t happen after a factory reset, that’s your hint that somewhere along the way, the firmware either got corrupted or a third party app was to blame.
Problem #6: Multiple app and notification issues on Galaxy S5
Hello. Well, I have an issue that I’m not sure exactly when it started but I’ve done a wipe of my cache partition and uninstalled a lot of apps to no avail. Here are a few issues:
When phone is locked I unlock phone with PIN, and I instantly hear a text message notification. Look and I have an old text message that I wasn’t notified of.
I set an alarm and when the screen locks, the alarm does not go off and on the lock screen it says “alarm silenced after 1min”. As for the text messages, I might be getting the notification on my lock screen, but definitely no sound.
Another issue I have is that when you close apps down with task manager, some of my apps (Zynga Poker) will still tell me device memory low. Also with Zynga, I can’t use game on Wi-Fi at my house because it lags so bad, I get dropped… Not just on my home Wi-Fi, but any Wi-Fi…I have disabled smart switch, cleared game cache even, uninstalled….I can play, just over mobile data with no problems. I’ve even forgot home network and relearned with no luck.
Done everything I can think of except done a reset. Like I said, I did wipe the cache from boot loader menu…was wondering if there is a way to install and reinstall a fresh copy of my network adapter. Thanks. — Sean
Solution: Hi Sean. NO. There’s no other way to refresh or reinstall your phone’s network adapter as that function is governed by the firmware. What you can do here is to simply perform a factory reset to fix all other issues you mentioned.
Problem #7: Galaxy S5 game and Facebook app issue
When I am playing a game on my phone, if an alarm goes off or a call comes in, my game stops and it takes me back to the menu, takes a life, and I have to start all over!
It never used to do that, it would always take me right back to where I was in a game. Same with Facebook. If I am on FB and same thing happens, or, I veer from page to watch a video link that was posted or for whatever reason I click on something that takes me out of FB, it takes me to my News Feed, not my most recent where I scroll from, AND takes me all the way back up to the latest post on my News feed. NOT where I left off. Why is this happening to me? — Rhonda
Solution: Hi Rhonda. We don’t know the game you’re playing so we can’t really tell what’s wrong with it. For the Facebook thing though, I think the behavior you describe is normal now. Once you left the main Facebook app after clicking on a link or video, the app will automatically update the News Feed (if there are available updates) and once you go back, you will be redirected to the downloaded update, not to the part where you had previously been.
Try doing a factory reset to see if that will make a difference how your game behaves. Otherwise, consider contacting the game developer and see if you can get assistance.
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