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Problem #1: Galaxy S5 Wi-Fi login screen won’t come up
When I connect with Wi-Fi my connect optimizer won’t come up a lot of the time. It says connected, but the screen for actually logging in won’t come up. I know passwords, but it just won’t pull up the ” Hotel password login screen” or whatever I need to log into to actually make the Wi-Fi connection. I’ve tried all settings, automatic, connection optimizer, Wi-Fi details, advanced settings… How do I MANUALLY tell my phone to go to the local server to enter my password for the network, so I can use the Wi-Fi at the new location I am at? So frustrating being stuck in no man’s land with a Wi-Fi symbol at the top of the bar, but no actual service and my phone won’t prompt me to the log in/pass word screen! Thank you for your help!! — Luke
Solution: Hi Luke. If the Wi-Fi login screen doesn’t pop up when you try to connect to a new network, Something must be preventing the operating system from executing the sequence to connect. Try to boot the phone the in safe mode first to see if a third party app is behind the problem. Safe Mode is usually recommended when an S5 encounters problems like freezing, random reboots, connection difficulties, etc. It is more useful in troubleshooting which app is causing problems by forcing the S5 to run only the original apps provided by Samsung. Third party apps installed on the phone will not load, thus, it is very helpful in narrowing down the source of the problem. To enable Safe Mode, just follow the steps below:
Turn the device off.
Press and hold the Power key.
When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.
If the problem fails to occur while in safe mode, start uninstalling your apps until the issue is gone.
Problem #2: Galaxy S5 changes screen orientation very fast when shooting videos
Hi there. I use my Phone on a DIY mount on my motorcycle (no problem with using the phone in the mount) to shoot videos. The Camera comes on normal, rides normal but when i press the Record button and pick up a little speed, the camera icons (flash, settings, Gallery shortcut, etc etc) start going funky (they twist as if i was moving the phone from vertical to horizontal). This happens really fast like as if i was shaking the phone like a crazy mad man. Is there something i need to be worried about(anything that shouts REPAIR ME) or is my camera already a goner?
Also, when my phone is idle, and i shake it with my hands, the camera module shakes and rattles. Now when i start the camera and then shake, the rattle is no longer there. I am confused. It’s not like the S5 has OIS (optical Image Stabilization), so why the shake and why the (umm) no shake?
Any and all help is much appreciated. Thank You. — Harry
Solution: Hi Harry. The Galaxy S5 is equipped with accelerator sensor and gyro sensors that detect the change in velocity and orientation of the device. These sensors work together to detect motion in three dimensions and can also prompt the screen to rotate. Accelerometers in smartphones detect the linear acceleration of movement while the gyroscope, also known as gyro, takes care of angular rotational velocity detection. Thus, an accelerator sensor registers directional movement of the device but is unable to measure tilt or lateral orientation. Measuring tilt is gyro’s job. Together, these two sensors work to arrive at a 3-dimensional reading useful for the phone’s operating system to execute a vertical or horizontal screen. Putting the phone is an unstable location or, like in your case, strapping it in a rapidly vibrating motorcycle mount causes the sensors to detect constantly changing readings. The sensors are basically confused when you pick up speed causing the screen orientation to change very fast. This is probably the main reason why you have the problem.
Keep in mind that exposing your S5, or any electronic device, in a constantly vibrating environment can damage some components and sensors. If you’ve been doing this for some time, some sensors may have already been damaged. Try checking the hardware status of the sensors via service menu. Simply dial *#0*#.
Problem #3: Galaxy S5 stuck in Samsung logo screen
Good day, my internet was moving rather slow and web pages weren’t opening. i found out that it wasn’t my Wi-Fi but rather my phone. So i tried to soft reset my phone but i would not go off. The volume just kept going down and up. i have had this phone now for 2 weeks. i tried another reset by resetting to factory setting in the settings menu. The phone went off came back as resetting then it stayed on the Samsung screen. I’ve tried removing the battery. Everything comes up on the screen the charging sign etc. its hours later and it still haven came up. it loads up past the Samsung Android then the second Samsung screen that had the sparkly things around it doesn’t load past that. it just stays on that. I’ve left it on all day even charging it and that have not moved. I’ve tried removing the battery etc and it would not move. — Rissa
Solution: Hi Rissa. There are two solutions that you can try to fix this issue. First, you have to make sure that the cache partition is refreshed. Sometimes, an outdated or corrupted system cache can prevent the phone from starting properly. This troubleshooting step is usually recommended if you have updated a device to another operating system version or if the phone is having some weird glitches. We suggest the you do the following steps to erase possibly corrupted cache on your device:
Turn the phone off.
Press and hold the following buttons together: Power, Volume Up and Home.
Release the buttons once the Android system recovery menu appears.
Use the Volume buttons to navigate to Wipe Cache Partition option.
Press the Power button to confirm selection.
Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.
The other solution that you can try is to factory reset the phone using hardware buttons. Resetting an S5 to its factory settings is the fastest way to delete everything on the phone as well as a great troubleshooting step if you encounter an issue that may appear hard to resolve. As a precaution, please ensure that the battery has been fully charged and you have created a back-up copy of your data before you proceed. Here’s how it’s done:
Power down the Galaxy S5.
Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
Use Volume down again to highlight Yes – delete all user data and press Power to select it.
Use the Power button to select Reboot system now.
When the S5 restarts it should be completely wiped and ready to set up again.
Problem #4: Galaxy S5 won’t charge
Few months back I was browsing Internet, suddenly my phone went to the boot logo and stuck there, power button wasn’t working. So I took out the battery and when re-inserted again automatically powered on and stuck in boot logo. I tried to restore via boot menu by holding Up and Down + Menu+ Power Button but it didn’t work.
So I left it without battery for awhile, then I plugged it for charging, it was showing the charging process in Boot but after charging, neither the boot logo appeared nor the power on worked and meanwhile it doesn’t charge too.
if plugged for charging in power bank, the power bank doesn’t show charging if the power button is pressed then the power bank shows the electric flow but again neither the Galaxy S5 powers on nor Boot logo appears. — Iqbal
Solution: Hi Iqbal. First off, you have to make sure that this is not a battery problem. Try using a new battery to see the difference. If nothing changes even with a new battery inserted, the problem might be related to the charging port. Make sure that you clean it of any visible dirt or dust and try to charge again. You can also try charging the phone to a computer or laptop to check if the same problem occurs. We know of some cases wherein a Samsung phone was able to charge normally after charging it first to a computer.
Have the phone checked for hardware problems if nothing of the above solutions fail.
Problem #5: Galaxy S5 won’t power off
Hi there. I have a Samsung Galaxy S5 that I have only used one month from walmart.com and StraightTalk with a problem so bad I can’t even turn it off without removing the battery. When I turn it on, it will start and vibrate when I touch the screen but it doesn’t actually put in my password pattern, open any apps or do anything except make a yellow box around whatever I touched. It will however, change the ring volume and sometimes switch between screens using a swipe of the finger but this is also useless since it won’t open anything. I tried holding down the on-off switch but this does nothing. I have to take out the battery to shut it off. I looked at your troubleshooting site and none of the common problems seem to be like mine so I don’t want to just right into doing a reset unless personally advised to do so. Thanks for any help. — Kathleen
Solution: Hi Kathleen. This can be an operating system glitch or a third-party app problem. Make sure to do all the solutions mentioned above like booting the phone in safe mode, wiping the cache partition, or performing a factory reset.
Problem #6: Galaxy S5 not detecting SD card
Recently i started getting message that there’s not enough storage. About 15GB is used up out of 16 G memory. I tried to transfer some data to SD card which was not successful. The micro SD card has no data. When checked SD card under settings a message is showing “insert SD card”. I did soft reset several times without success and message was same. I took out micro SD card from my wife’s Galaxy Note 3 and placed in Galaxy S5, still message was insert SD card. I checked the card in computer and it was recognized by the computer.
My wife’s phone Note 3 also had error the message was mount SD card. Again after several attempts with soft reset I changed Galaxy S5 micro SD in to Note 3 and again message was mount SD card.
Note 3 is about 12 months old and Galaxy S5 is about 8 months old. We have never used the SD card all this time. Do you think it is phone hardware problem or some software fix will solve the problem. Thanks. — Surinder
Solution: Hi Surinder. If another device reads and detects an SD card fine, the problem should be your phone plain and simple. The first thing that you can do is to ensure that the SD card is properly inserted physically in its slot. The copper connectors on the card should face the corresponding metal connectors on the slot as well. When this is taken care of, you also want to ensure that the card is “mounted” or detected by the S5. to check if this is the case, follow these steps:
Go to Settings.
Tap on Storage.
Go to the SD card section at the bottom to see if “unmount SD card” option is there. If that’s not showing, it means that your phone is either not reading the SD properly, or the SD card may be formatted differently.
To format an SD card using your phone (provided it detects it somehow), follow these steps:
From the home screen, tap and drag the Notifications bar downwards.
Tap the Settings icon.
Scroll to, then tap Storage.
If the memory card has not already been mounted, tap Mount SD card.
Tap Format SD card.
Tap Format SD card.
Tap Erase everything to confirm.
If you want to format an SD card using your computer, make sure to select NTFS and not FAT32.
If these things won’t help a bit, have the phone checked by Samsung so they see if it’s SD card slot is defective.
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