Do you have problems with your #GalaxyS6 or Galaxy S6 Edge? Browsing through the issues below may give you some idea on what to do. If you can’t find a similar issue, you can head down to a list of other posts published before.
Below are the particular topics mentioned here today:
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Problem #1: Wet Galaxy S6 with call problems
Hello. my Samsung Galaxy S6 got wet 3 months ago. After a few days when I restarted it, everything worked except for the regular phone calls. Specifically this means:
When I start a phone call I can’t hear the tone sound but the call is being made.
When the other person answers he can’t listen to anything and I never know he picked up because I never hear anything.
If I receive a phone call it would ring, but if I pick up I can’t hear anything and the other person can’t hear me.
I can do WhatsApp calls without any problems (my understanding is that speakers and microphone work correctly)
I can listen to music and the voicemail without problems.
The problem persists even when I use headphones.
My conclusion is that is has to be some software problem, but I can’t find the solution anywhere…
Please help me if you have any ideas!
Thanks. — Patricia
Solution: Hi Patricia. If WhatsApp calls work normally, then that’s a good indication that the phone’s speakers and microphone are fine. We think that the problem with normal calls is software-related. A good way to test this theory is by doing a master reset. For easy reference, below are the steps how to do it:
Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Problem #2: Galaxy S6 Calendar app “Unfortunately, Calendar has stopped” error
I am having trouble with my calendar. I have always sent my Outlook entries to my personal phone to keep it accessible. I haven’t had a problem going into my Yahoo account and saving it to my calendar until a few weeks ago. When i go into the email, I click the attachment and select save. It then tells me that it has been saved to the device. I swipe down where it confirms download complete, but when I click that It tells me “Unfortunately, Calendar has stopped.” I have confirmed everything is enabled and updated. I have cleared my cache. None of the suggestions I’m seeing have worked. Is there anything else that I can try before going to Verizon for a new device? — Stacey
Solution: Hi Stacey. Try doing a master reset. If there’s a bug at the firmware level causing this problem, resetting all phone settings to default might fix it.
You can also contact the technical support team of the apps involved to see if their app may be in conflict with the phone’s calendar app. For example, if a Yahoo email seems to trigger an error everytime you do a certain task, that can be an indicator that the Yahoo app (if you installed it) may be to blame.
You can also try to boot your device into safe mode and see how the calendar app behaves. If an issue fails to occur in safe mode, then you can safely assume that one of your apps is messing up with the system.
Problem #3: Galaxy S6 Edge Plus touchscreen glitches
Hello. I read online that i could email you and ask questions about phones glitching. Well my phone isn’t exactly glitching, but it is acting weird. The other day i was on Twitter and the refresh button was not working. I have a Galaxy S6 Edge Plus. The top left hand corner would not work for a while and then it would work again. The same thing happened to the bottom right hand corner of my screen when i was on Instagram. Also when I’m in my messages trying to hit my back button on the top left corner would not work. This has been happening for about a day and a half. I have turned my phone off and on. The problem still persists.
Also my auto caps is not working as well. Usually when i start a new sentence or hit the key that would be “enter”, the caps still will not turn on.
Thank you for your time, please let me know if there is anything i can do to fix this.
Greatly appreciated. — Keilah
Solution: Hi Keilah. Glitches sometimes occur after an operating system update. If you did download or installed an update before noticing the problem, make sure that you clear the phone’s system cache. To start, here are the steps:
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
If the glitches aren’t eliminated after wiping the cache, you can also delete the cache and data of the apps involved. Here’s how:
Go to Settings.
Proceed to Applications.
Select Manage Applications.
Tap the All tab.
Choose the name of the app that has been going rogue.
From there, you will see the Clear Cache and Clear Data buttons.
Clearing the data of an app is the virtual equivalent of uninstalling and re-installing it. You have to sign in again to your accounts after doing the procedure. If nothing changes, your last resort is factory reset (steps provided above).
Problem #4: Galaxy S6 Edge screen is black/not working
Hi guys. I have a Samsung Galaxy S6 Edge. A few months back it experience the SOD and i managed to reboot. A few weeks back, it fell and the screen was cracked, and started showing green and pink lines on the side, especially at night when the sleep mode is on, but the phone was still functional.
Last evening, it ran out of charge, and when i charged the phone, it won’t turn back on. Now here is the weird part; i rebooted the phone, it won’t turn back on. I tried again and the phone was back on, i could hear my messages and phone calls and even my alarm went off but the screen is still black. So now the only way i can read my messages is from the sides of the phone at night when it shows time on the sides.
Please i need your assistance. Thanks. — Ziada
Solution: Hi Ziada. An issue like this is best resolved by technicians rather than by us. There clearly is a display issue, which means that a hardware component has failed. Unless you are equipped to fix it yourself, there’s just nothing that can be done on your end. The usual dose of software troubleshooting can’t replace a defective screen or digitizer. Kindly send the phone to a reputable shop for repair. Samsung may fix the phone but it’s surely going to be not a free one. We recommend that you let Samsung do the screen repair or replacement though.
Problem #5: Galaxy S6 Edge won’t charge unless plugged in to a computer
Hi there. I saw your contact details on a forum and was wondering if you could help me.
I went to bed last night and my phone had 2%. I woke up this morning, and my phone was dead even though it had been plugged in to my charger for 7 hours. I thought it could be the charger. However the same charger charged up my Samsung tablet yesterday without any problem. I then tried another charger I have at work (just to double check) and this didn’t work either. I then tried plugging it in to the computer via USB to back up my photos and this charged it (slowly but surely). However, the PC cannot recognize the device so I am unable to access the phone via PC.
I then saw your instructions to try it in the safe mode, but this isn’t working either. I would do a factory reset but I have hundreds of photos of my niece on my phone that I stupidly haven’t backed up. Before I send it off to get fixed – is there anything else I can try? I am assuming it is a problem with the charging on the phone rather than the cables themselves.
Thanks in advance. — Nicola
Solution: Hi Nicola. You’re right. This clearly isn’t a physical cable issue but most probably a software-related one. If you did not install a custom recovery like TWRP, there’s just no other way to back up your personal data if you can’t get the phone to boot normally or in safe mode.
One good thing to try is to leave the phone charged via a computer as long as possible, then boot it up normally (if possible). If the phone works or boots up, make sure to toggle off USB debugging option if you turned it on previously. Some users from other forums reported to have fixed the charging issue by doing this.
If nothing works though, we recommend that you go ahead with the phone replacement request. Unfortunately, that also means losing youir personal data because there’s just nothing that we can do to recover them.
Problem #6: Alpine headunit crashes when a call on Galaxy S6 is ending
Hi. I hope you can help with this problem that I just cannot seem to solve!
My Galaxy S6 is crashing my Alpine CDE-183BT headunit in my car. This happens when using the hands free Bluetooth calling, more specifically, when the call finishes, the headunit factory resets. It doesn’t happen on all calls, but about 75% of them I would say. There are never any problems when I am actually on the call, only when the call ends it will crash my headunit and send it into a factory reset.
This has happened on different software versions of Android.
There isn’t a Bluetooth update available for my head unit. I have spoken with Alpine and they’ve never heard of this problem and haven’t made any suggestions to solve it.
I have tried changing the device name of the headunit on my phone to remove any special characters, but it hasn’t made any difference.
It happens both when using the preloaded Android ‘Car’ app, and also when not using this app.
I noticed the other day as well, that it happened when a friend tried to call me via WhatsApp. I ignored the call and didn’t answer. When the phone had stopped ringing, it again crashed my headunit and I had to pull over and re do all the settings on my headunit (repair phone etc.)
Streaming music via Bluetooth from my phone works absolutely fine and I’ve never had any problems at all with this. — Daniel
Solution: Hi Daniel. We are dealing with two devices here so your first task is to identify which of them is causing the problem. You can start by troubleshooting your Android phone. First, wipe its cache partition (steps provided above). Once the system cache has been refreshed, delete old Bluetooth pairing to your headunit and re-pair them. If nothing changes, do an S6 factory reset and observe again. After a master reset, do not install any third party apps unless you can test the Bluetooth connection to the headunit. If the issue remains after that, then that’s a clear sign that the head unit itself may have some firmware issues.
The headunit is just like any other electronic or digital device today and can suffer from firmware glitches. Make sure to talk to your Alpine dealer for a replacement.
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