Our post today covers some of the unusual apps-related problems our readers have sent us. These issues are in no way related to each other although their solutions are almost always the same. If an app issue is bothering you, keep reading and you may find our answers helpful.
If you have #Android issues, you can share them to us by using the link provided below.
Problem #1: Galaxy S6 keeps on restarting and apps won’t download after Lollipop
Good day. Here is what happened: When I got my S6 soon after I saw a software update and I installed it. This update was prior to the actual Lollipop 5.1.1 update. After this update immediately after the phone started restarting, apps wont load or download… it kept restarting.
I did cleared cache as per your site, and also a factory reset however, no change. I rallied with the phone without using most apps. Soon after I got another software update for Android 5.1.1. This solved all the problems and the phone worked great.
Some months later I saw another update, I was scared to download it so I didn’t. Somehow connected to WIFI it downloaded, so I kept it but never installed it. This morning by mistake when I unlocked my phone, it ended up touching the install option and it installed the software update. Unfortunately just as I suspected, something would go wrong when it tried to update.
The update was installed, then at the point where the phone said “updating android…2 out of 70 apps”…it froze! I watched it for a while and hoped that it would continue but it didn’t. I am sure it froze because the green circle that goes around when you are wait for the apps to update was not moving and this was for a long while.
I proceeded to restart the phone via the power button. This did not work, I used the power and down volume button, then the phone came on and it said “starting apps”…it continued for a while till it completed and the phone came on and that was it. It started restarting and cutting off all together etc.
I went to the menu to clear cache again and this caused the phone to start freezing while booting up. I then resorted to doing a factory hard reset like on your page.
This helped a bit with however the phone continued to freeze, so while it was a bit stable, I saw another software update. I went ahead to install it because I taught it would fix the problem like the first time. (note I had my software updates search off after accidently downloading the first update, therefore this update showed up because of default settings after factory reset).
Finally after downloading this and installing it, seeing that it went through fine it should have fixed everything. Again, it didn’t!
The phone was working ok until I opened my apps and it froze again. Restarted using power and volume buttons and it would work until I opened an app. Apps such as WhatsApp etc..
The last thing I attempted to do was go and clear cache again and trying to do that, the phone froze on the blue android man. After restarting the phone it never got past the Samsung logo boot screen!!!! HELPPPP!!! – Michelle
Solution: Hi Michelle. It’s unfortunate to know that Android Lollipop is still causing problems this late (and with the pending release of Marshmallow in the near future). Because Android 5.0 and it’s variants are a major upgrade, experts were expecting them to cause problems when one installs it on top of the an existing one. This was true to older Android phones that ran KitKat prior to the update but not on Samsung Galaxy S6s, (and S6 Edges, and S6 Edge Plus). These phones are released with Lollipop on them and are expected to run well with this OS.
This has been the case initially but once updates for Android 5.0 were released, all sorts of problems appear out of nowhere. This is happening with other Android phones that are in the same generation with Samsung’s S6 so the issue is clearly firmware in nature.
That said, we still recommend that you follow the standard software troubleshooting to fix the problems.
Uninstall third party apps
A huge slice of the entire Lollipop problem pie is being caused by apps. Several months after Lollipop was released, there are still thousands of un-updated or non-optimized apps in the Play Store. While most of them are harmless, they can cause all sorts of problems if installed on a device running the new Lollipop OS.
To confirm if this is the reason for the problems you have, try to do another round of factory reset and observe how the phone works. If you have a bad firmware, the phone will continue to restart on its own and show other signs of problems after a factory reset.
IMPORTANT: Make sure that you don’t install anything after a factory reset. Let the phone run for at least 2 days to give you time to observe.
Flash a stock firmware
If you can’t access recovery mode to do a factory reset, try booting in download mode and install a stock firmware. Make sure to select the correct firmware for your phone to avoid causing more problems.
Install trusted/reliable third party apps ONLY
We can’t emphasize this point enough. Once the phone boots in normal mode again, you must be picky with the apps you install to prevent the problems from coming back. Prior to installing an app, make sure to check if it’s recently updated. You can find this information at the main landing page of the app in the Play Store.
Least known or outdated apps will not only cause problems but can potentially compromise the phone’s security. Viruses and malware are spread by installing an app that serves as backdoor for more security threats.
We know it’s difficult to determine whether or not an app is a potential security threat. However, the best way to prevent future problems due to apps is simple–do not install them. If you haven’t used an app for at least two weeks, it’s most likely unnecessary. Consider removing it after doing the factory reset.
Problem #2: Galaxy S6 “Unfortunately, the process com.google.process.gapps has stopped” error
I woke up this morning and tried to use my phone only to find it near impossible to use because error messages keep popping up “Unfortunately, Google Play services has stopped” or “Unfortunately, the process com.google.process.gapps has stopped.” I keep closing these by pressing Ok but they keep coming back up a few seconds later. Now I am getting an error “Process system isn’t responding. Do you want to close it?” – Darren
Solution: Hi Darren. This problem can be caused by a bad firmware or a corrupted app or system cache. There are a few things that you can do to fix this issue. These are the usual things that any Android user must do when faced with software problems like the one that you have.
Delete the app’s cache and data
One of the first things you must do in this situation is to wipe the cache and data of the problem app. Because you are dealing with a first party app, you have to delete the cache and data of at least two apps from Google– Play Store and Google Service Framework.
Here are the steps to delete an app’s cache and data:
Go to Settings.
Proceed to Applications.
Select Manage Applications.
Tap the All tab.
Find and tap the app.
Tap the Clear Cache and Clear Data buttons.
Delete the cache partition
The next logical thing to do is wipe the system cache. While deleting an app’s cache and data may help in this situation, you also want to make sure that the phone’s system cache is in good order. Here are the steps on how to do it:
Turn the device off.
Press and hold the Power, Volume Up and Home buttons simultaneously.
When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
To confirm the selection, press the Power button.
Wait for a while until wiping the cache partition is finished.
Now, Reboot System now will appear on the screen. To highlight the option use the Volume Up/Down key.
Press the Power button to confirm it, and your device will automatically reboot.
Problem #3: Galaxy S6 My Places notification keeps popping up
My Places’ notification keeps popping up…it seems you have addressed this issue twice but I am still not able to go through with your directions…you suggest disabling the app but on my phone, that is not an option–the only choices are to force stop (which I have done) clear cache, and clear data. I was told by Verizon that it can’t be uninstalled. What can I do to rid myself of this pesky notification? Thanks for your help!!! – Nicole
Solution: Hi Nicole. It looks like Google’s latest Android update has ensured that My Places app runs constantly in the background by removing the Disable button. Try tapping on Uninstall Updates and Clear Data button to simulate the effect of disabling this app.
Problem #4: AT&T Galaxy S6 “AT&T Address Book will sync your contacts when your mobile phone is on a mobile network” error
Recently, I started getting a dialog box that pops up constantly about the AT&T Address Book. I’ve had the phone for a short while but only started doing this within the last 2-3 weeks. It says “AT&T Address Book will sync your contacts when your mobile phone is on a mobile network.” It is very annoying.
My phone is always on with Wifi made available as well as the Mobile Data. Why do they keep telling me this? I thought that would be an automatic feature, i.e. that it would sync all the time like my browsers, etc. What should I do, if anything? — Betty
Solution: Hi Betty. The AT&T Address Book is an added service by your carrier to allow you to sync your contacts easily between your phone and computer. If you enabled AT&T Address Book, your phone will automatically sync your current contacts list to AT&T’s cloud server that hosts this feature. While this is well-intentioned, the feature can sometimes become an annoyance to some. If you want to get rid of the pop-up message, make sure to disable it by following these steps below:
Go to the home screen and tap Contacts.
Tap the Menu icon (three dots on upper right hand side).
Tap AT&T Address Book.
Make sure that Auto Sync Contacts is not checked.
If the issue remains after you have manually unchecked Auto Sync Contacts, make sure to contact AT&T. This is obviously an AT&T feature so your best bet here is to let your carrier know about it to get more specific assistance from them.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
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