Samsung’s latest flagship phones, the #GalaxyS7 and S7 Edge, are receiving a lot of positive praise from users and critics alike. Although majority of features of the phones are only improvements of their predecessor, it’s hard to ignore the amazing hardware they possess. But just like any other smartphone, the S7 series is not perfect and we are only starting to become aware of the issues some users have encountered with it. Below are some of these issues:
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Problem #1: Galaxy S7 not detecting some files after formatting an SD card
I recently bought a 128GB SD card (Scandisk) from EBay and it work fine when I insert into it to my phone. However, for some odd reason I thought about doing a merge internal memory into it the SD card memory this week and format the SD card.. I backed my data up prior to doing it and tried to reload everything back. That’s when I started seeing problem.
Most of pictures/files/music wasn’t showing up when i I look under my files from phone…However when I plugged the SD card back into my computer I was able to see some files. Strange. I decided to format the SD card again this time from my computer to see if that makes a difference and it did..
Also, I rename some of files/folders and did a chkdsk /f & /r command fix-up on the SD card itself. So far, I can see some of the files but not all of it..
Any suggestions, should I contact Ebay to get a replacement card…. — Elijah
Solution: Hi Elijah. Sometimes, the generic formatter software for USB devices installed on smartphones and PCs can create weird glitches.
Using a generic SD card formatter also tends to result to less than optimal performance for a memory card. If the problem is not phone-specific, then formatting an SD card differently may resolve the issue. We recommend that you use SD Association’s publicly available formatter instead to try to fix the issue. Simply follow this link to SD Association’s official site.
Problem #2: Galaxy S7 Edge apps on edge panel not working with Wi-Fi
Hello Droidguy. I purchased my Samsung Galaxy S7 Edge a few days back. For the first few days it was all good. I loved it very much.
But since yesterday i have noticed that the stock apps that have come pre-installed on the phone like Facebook, Yahoo Sports and News Updates on the Edge panel don’t seem to work on my home Wi-Fi. They just say there is no network connection. But when i operate with mobile data they seem to work fine. I am able to use all the Google Apps with my home wi-fi except for Facebook and Apps on the Edge panel. Please help me out. — Aditya
Solution: Hi Aditya. We are still in the process of collecting issues from our community and it’s the first time that we encounter this particular problem on the Galaxy S7 Edge. It will take time to know if your issue is a unique one for S7 Edges so in the meantime, we recommend that you do the basic software troubleshooting.
Wipe cache and data on Galaxy S7 Edge
A good way to start is by wiping the cache and data of the apps involved. Here are steps on how delete the cache and data of an app in Galaxy S7 Edge:
Go to Settings menu and tap it.
Go to Application manager.
Swipe to Downloaded or All.
Select the desired application and tap Clear cache and/or Clear Data.
Refresh the cache partition of Galaxy S7 Edge
If deleting app cache and data won’t result to anything positive, the next step is to wipe the cache partition. Here’s how:
Turn off the phone.
Press and hold Volume Up, Home, and Power at the same time.
When the Samsung logo appears, release Power.
Release the other two hardware keys once the Android logo shows up.
Wait for access to the Recovery menu (may take up to 60 seconds).
Once you’re in Android System Recovery menu, press Volume Down button repeatedly to highlight wipe cache partition option.
Press Power key to confirm.
Tap Reboot system now after the phone wipes the cache.
Press Power key to confirm and reboot your device.
If these procedures won’t change anything, be sure to do a factory reset (steps provided below).
Problem #3: How to recovery files from a Galaxy S7 with a black screen issue
I’ll try to be as detailed as possible though I am not a techy at all. I have a Samsung Galaxy S7 which for no reason has the black screen of death. I tried all the reset suggestions, a number of times, I found online like pressing buttons, but no change. I’ve plugged it into my PC and there seems to be photo files etc.
However I need my contacts and text messages which are not there. I have done loads of searches for solutions and am getting nowhere. I have downloaded a program to transfer the info though the USB needs debugging (whatever that is) which I can’t do with no screen.
I thought about plugging it into my Samsung Smart TV to see if I could debug that way but as I was looking to see which cable I’d need I read articles which seem I don’t think my phone is compatible with HDMI.
I have a new phone now, a Samsung Galaxy A3 which has a nano SIM and won’t read the SD card of the S7, which has a micro sim.
Is there any advice you could give about accessing my contacts and texts please? Thank you. — Joe
Solution: Hi Joe. If your computer can still read the photos on your phone when you connect it via USB, then there’s a chance that you can still access the contacts and messages using Smart Switch. Simply install Smart Switch to your computer and connect the phone to it via USB. If Smart Switch won’t detect the phone or its contents, then you’re simply out of luck.
Kindly call Samsung to have the screen fixed, or simply get a replacement.
Problem #4: Unable to re-install a Castle Clash game on a Galaxy S7
My son plays on my phone, of course. There is a recent update to a game, Castle Clash, that I tried to update to the new version. It threw up an insufficient storage warning. So I cleared my cache, restarted my phone and still the same problem. And of course you can’t play the game without the update. So I went through my phone and moved some apps to my SD card, which will give me more storage on my phone. Went back to download the app and still gave the same notice. So uninstalled the game and tried to reinstall it and now it’s stuck on installing and won’t let me update or download anything from the Play Store.
Also is there anyway to move apps to my SD card other than just one at a time? — Demethra
Solution: Hi Demethra. The answer your question is no. You need to manually select each app in order to move each one to the SD card.
If you’re having trouble installing an app from the Play Store, your first task is to wipe the cache and data of the Play Store app itself. Kindly follow the instructions above on how to do this. If re-installation will continue to fail after wiping the cache and data of Play Store app, you also want to delete the cache partition (steps provided above).
We can’t see a reason why a new phone like an S7 won’t refuse to re-install a game but if nothing works, make sure that you factory reset it. This will ensure that any firmware bugs that may have developed after the initial set-up and installation of apps are deleted. You also want restore all app and firmware settings on the phone all at once. For reference, simply follow these steps on how to factory reset a Galaxy S7:
Turn off your Samsung Galaxy S7 Edge.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.
After a factory reset, try to install the game again to see the difference. If the issue persists, be sure to contact the developer.
Problem #5: Galaxy S7 won’t turn back on after an update
I have a new S7 and recently did a system update that I did NOT want to do but I accidentally hit ‘install now’ when it was in my pocket. Well, my battery was not fully charged and during the update my phone got really hot and once the update finished my phone was on like normal with about 20% battery. But then while I was on the app Instagram it froze and shut off and restarted.
Then while I was looking at my pictures and it froze again and shut off and wouldn’t turn back on using the power button. It also didn’t respond to the charger or being plugged into the computer. Also tried holding power button down and all the different resets when I was on the phone with technical support. Please tell me there is a way to get it up and running again or at least get my photos and videos off because I didn’t have them backed up. Thanks! — Melissa
Solution: Hi Melissa. There’s no way to recover files from a dead phone. The Nandroid chip that stores phone data has to be powered so it can accessed. Unless the phone boots up, your files are good as gone. If your phone won’t respond to other hardware button combinations, the most likely reason for the problem may be hardware in nature. Please bring the phone to a Samsung store so they can check the battery first. If there’s no battery issue, Samsung may have to either do further diagnostics for potential repair or replacement.
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