There were quite a lot of Straight Talk subscribers complaining not being able to send or receive MMS messages. One owner of the new Google Nexus 5 sent us an email asking what the solution to the problem would be.
As of this writing, Straight Talk does not offer Nexus 5 so basically, owners of this phone who cannot send pictures through messaging app should have bought the company’s BYOP (Bring Your Own Phone) SIM card to be able to use the service. While the APN settings will automatically be set upon activation on the phone, there were a lot of cases citing the settings were incorrect especially those who were with other service providers before.
This post will be a troubleshooting guide since we really don’t know what causes the problem, we will have to tackle firsthand the correct APN settings owners should use.
Correct ST APN Settings
The APN Settings of your Nexus 5 are very important because you cannot connect to mobile data network and send / receive MMS messages if you have incorrect data. To verify and/or edit your phone’s APN settings, follow this:
From the Home screen, tap the All Apps icon.
Under ‘Wireless & Networks,’ tap More… to reveal more options.
Tap Mobile Networks.
Check Data Enabled box.
If you want to enable roaming, then check Data roaming option.
After creating or editing the APN, reboot the phone for the settings to take effect. If you still cannot send / receive MMS after this step, follow the next.
Uninstall Google Voice
To be honest, I can’t see a connection between MMS and Google Voice but if you try to do some queries about this problem online, you would notice a lot of users would recommend this. To back this up, I talked to one of my friends who creates custom ROMs (XDA Developer). While he didn’t provide the explanation I needed, he said that Google Voice has a tendency to interfere with the phone’s data reception.
According to him, Google Voice can forward calls to voicemail and it could also block some messages including MMS. Again, I can’t see the connection but it’s a good thing you tried this before doing the next step.
Call Straight Talk, Ask For Replacement SIM
After doing the first two steps and you still can’t send / receive MMS, call Straight Talk’s hotline (1-877-430-2355) and order a new SIM card. The replacement SIM is free however, you need to wait at least 5 days for it to arrive.
Once the SIM arrives, call the hotline again and have it activated. Your plan will be transferred from the old SIM to the new one while you will have an option to change your number or retain the same.
Now, 90% percent of the time this procedure will fix the problem but the downside is that, you will need to wait 5 business days for the replacement SIM to arrive.
Reset Your Nexus 5
After your SIM replacement arrives and the problem still persists, there’s no other choice but to do a factory reset on your phone. But before doing that, make sure you back up everything in it especially data that you don’t want to lose along the process. This could take from a few minutes to a few hours depending on the amount of data you’re backing up. Here are a couple of ways to do the master reset:
Reset from Settings Menu
From the Home screen, tap All Apps icon.
Scroll to ‘Personal’ and tap ‘Backup & Reset.’
Tap ‘Factory data reset.’
You will be asked for security pass (PIN, Password or Pattern) if you’ve setup one.
Tap ‘Erase everything.’
Reset via Hardware Keys
Turn off the device.
Press and hold the Volume Up and the Volume Down and Power keys at the same time for about 10 seconds.
An image of an Android lying on its back will appear.
Press the Volume Down key twice until “Recovery mode” appears on the screen.
Press the Power key to restart in “Recovery mode.”
An image of an Android with a red triangle will appear.
While holding down Power, tap Volume Up.
The Android System Recovery screen will appear. Release all keys.
Use the Volume keys to scroll to wipe data/factory reset and press the Power key to select.
Use the Volume keys to scroll down to Yes – erase all user data and press the Power key to select.
Use the Volume keys to scroll down to reboot system now and press the Power key to select.
The phone will restart.
We hope this post could somehow help you resolve problems related to this. We are thrilled to read your feedback and comments so feel free to leave one at the bottom of this post. Thanks.
Tell us your phone problems
The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at email@example.com.
We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.