Hello Android community! Our post today addresses some of the app issues submitted by #GalaxyS6 owners. If you’re looking for solutions to on-going app issues on your S6, this post might give you an idea where to start. Below are the topics covered in this article:
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
Problem #1: Galaxy S6 seems to disconnect from mobile network when Wi-Fi
I bought it about 2 weeks ago and problems started around 2 days after i bought the phone. My phone first started saying SIM couldn’t be recognized so of course i removed the SIM, waited a few seconds and put it back in. Phone recognized the SIM but couldn’t connect to the mobile network so i wasn’t getting any calls/messages. After removing SIM again and restarting phone twice, phone got LTE coverage back but still no “non-internet” network (which is very weird and very unlikely to happen). I changed the SIM and it solved the problem but only for a short 2 or 3 days which removing SIM again solved this time. Same problem came around a week later but i solved it again and now its been a bit over a week so i think it is solved for good.
The problem is that since then (i think it might be connected) when i connect my phone to the Wi-Fi, it seems like my phone goes in sleep mode (in a weird standby) or it goes idle concerning the mobile networks. LTE will work fine but I won’t get any calls or any text messages until i send one myself or until i call someone (which means sending SMS and calling works so it’s probably not a network problem). Then all messages come in at once after a few minutes. Sometimes if i don’t send a SMS myself they come in like usual but i suspect they come in with a big delay. It seems like the Wi-Fi blocks (I’m really unsure it’s the Wi-Fi but it seems like it is) the messages and the calls until i use the network again which is why it looks like phone goes asleep on the network even if I’m using the phone (social networks, emails, etc.).
Just to specify, i work as a cellphone sales rep for Rogers Communication so i tried basic and advanced troubleshooting on my phone but nothing changes. I tried about everything: deleting cache, checking IMEI and EFS folders, updating phone, removing SIM, checking Wi-Fi settings, checking the Wi-Fi itself, restarting phone plenty of times, testing calls and text messages… only thing i didn’t do is factory reset on my phone. I’d prefer not to use this alternative since everything i have is on this phone and i work with it so i receive important messages and calls from work even if its late sometimes so it’s not ideal for me to factory reset and I’m not sure it would work. Have you heard anything like this problem before ?
Thank you for your time. — Alexandre
Solution: Hi Alexandre. A good way to check if the problem is network-related is by inserting the SIM card to a known working phone. SMS system does not work all the time and your network may be experiencing problems that results to delays in fetching and sending messages, or to the problem you are describing here. If that’s the case, the issue should be replicated on another phone.
Otherwise, the issue must be phone-related, which can be due to a bad firmware in particular. In this case, you still need to perform a factory reset or have the unit replaced.
Problem #2: Galaxy S6 turns SMS of one contact to chat
The problem is only with one contact on my phone. When I try to send an SMS to this contact, it changes to “Enter Chat Message” instead of just “Enter message” and the Send button turns green. Once message is sent the message too turns green. The message does reach the recipient but when I check the message details it displays “Type” as “chat” and does not display a receipt. I tried everything including clearing message cache and even changing the name of this contact, even deleting and recreating the contact. This does not happen with any other contact where the send button remains yellow and messages sent are yellow in color and the message details displays receipt and type as “text message”.
Any ideas on how to restore this ?
Thank you. Regards. — Jo
Solution: Hi Jo. We need more information from you to be of help in this case. Please get back to us and provide details for the following:
text messaging app you are using
smartphone type of the recipient (iPhone, Android, Windows Phone, etc)
name of text messaging app the recipient is using
If you are using your carrier’s text messaging app, you can also try to contact your carrier’s technical support for direct assistance.
We think that the issue is on the recipient’s side (probably due to the app he or she is using or the settings on the said app).
Problem #3: Galaxy S6 freezes when sending SMS or calling
Hi there! I’m having trouble with my Galaxy S6 Edge for the past couple of months. Texting and calling seem to freeze the phone occasionally for long periods of time. I’ve tried multiple apps (Hangouts, Hello SMS, Textra) and they all freeze some days when I’m trying to open the app. The app itself freezes for 10-15 seconds and this happens consistently through bad days. Some days it works fine. A pop-up always comes up asking me if I want to wait or kill it.
Same thing is happening to the dialer. It allows me to open the app but when I try to call or go through the call history to find my recent calls, the phone lags for 10-15 seconds before actually dialing.
I tried to look online for solutions to both these problems and I couldn’t find anything. I’ve rebooted my phone and cleared the cache partition already to no success. I’m on the latest update available (5.1.1) and the phone is not rooted.
I really appreciate your help. — Edson
Solution: Hi Edson. If refreshing the system cache (cache partition) did not help, the issue must be on firmware level so please perform a factory reset. Here’s how:
Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
If you want to check if another app is causing the trouble before proceeding to factory reset, try restarting your S6 in safe mode. Let the phone run in this mode for at least two days so you can observe how text messaging works. These are the steps how to boot in safe mode:
Press and hold the Volume Down and Power keys for 20 to 30 seconds.
Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
Your phone should continue booting up and you will be prompted to unlock your phone as usual.
You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Problem #4: Galaxy S6 sometimes receives delayed text messages
My phone has an occasional problem of not receiving texts. It’s random and doesn’t happen with just one person, but it does happen about 4 or 5 times a week where a conversation with somebody will abruptly end, when really they sent me a text hours ago I just never received.
It’s not my service because during that same time I can be texting somebody else perfectly fine (plus I consistently have 4 bars). Not really sure if there’s anything I can do about it, but it’s basically been happening ever since I got the phone this past June. If you have any suggestions besides “go buy a new phone” it’d be greatly appreciated. — Edward
Solution: Hi Edward. This issue is vague we can’t even decide where to start. It won’t hurt though if you start by checking if the issue is phone-specific. You can try the basic troubleshooting first like deleting the text messaging cache and data, wiping the cache partition, or doing a factory reset. You can find the specific steps for these solutions in our previous post.
If you are positive that this is not due to on-going network issues, consider using another text messaging app to see the difference.
Problem #5: Galaxy S6 showing “Unfortunately, Messaging has stopped” error
Original Messenger app always comes up with the error: “Unfortunately, Messaging has stopped.” It does it when I try to do anything, even delete old texts. I have cleared the cache and cleared data in the app info settings, and it has not helped. I have a Virgin Mobile Samsung Galaxy S6. I have also done a complete factory reset and it still does the same thing. Also, any 3rd party messaging apps also act the same. What should I do!? — Alana
Solution: Hi Alana. We think the issue may be caused by a problem third party app. If you install the same set of applications after a factory reset, you actually did not anything to fix the issue. Try doing another round of factory reset and observe how Messaging app works for at least a couple of days. Make sure not to install any app during this time. This will help you determine if our hunch is right.
Problem #6: ‘Group Conversation’ text messaging option in Galaxy S6 is missing after an update
One of the recent T-Mobile updates took away the option of ‘group conversation’, where it would send a message as individual texts instead of an MMS.
Also, I’ve just noticed it appears that texts are now a chat option? I’m not very clear on this. I only notice with one person I’ve texted.
Thirdly, not a texting issue, but contacts issue. I cannot link a contact with Facebook profiles. Was that a deletion in the update?
I hope. I have been detailed enough for help. Thank you. — Jason
Solution: Hi Jason. Carrier updates may sometimes add or remove features so if Group Conversation option went missing, your best bet for answers is by contacting T-Mobile. There’s little to nothing that a user can do about it (unless you are amenable to installing a previous ROM version, which may void the warranty of the device or even brick it).
The second issue may be similar to Jo above. Please get back to us and provide the details we asked of Jo.
Facebook profiles cannot be edited under the stock Contacts app so what you can do is to make sure that your Facebook contacts sync option is enabled under your Facebook account. Once that’s taken cared of, you can then sync your Facebook contact by doing these steps:
Open Contacts app.
Tap the contacts that you want use and displayed.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
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