A man named Richard Wygand recently posted a video on YouTube of his Samsung Galaxy S4 smoking when it was plugged into the wall.
The phone was still under warranty and Samsung promised to replace it, according to Wygand. However, Samsung also sent Wygand papers to sign saying he couldn't get a new phone unless he agreed to take down the video and to never post it again.
Instead of signing the papers, Wygand went public with an angry video blasting Samsung for demanding silence in return for a replacement phone. The video started going viral Monday on Apple fan blogs like The Loop. Fortune picked it up this morning.
Here's the video. There's some salty language, so be careful if you're watching at work.
A Samsung representative in Canada didn't deny that the company sent Wygand the letter, but did say the company was investigating the issue.
Here's the statement Samsung gave to Business Insider: "Samsung takes the safety and security of our customers very seriously. Our Samsung Canada team is in touch with the customer and is investigating the issue."
Here's the letter Wygand says he received from Samsung (the numbered lines are from the original):
WHEREAS SAMSUNG ELECTRONICS CANADA INC. (“SAMSUNG”) AND ***** (“***”) have agreed to settle all matters between them relating to a Samsung Smart phone (“Phone”) model number SGH-I337ZKARWC serial number ************(the “Matters”):
IN CONSIDERATION of SAMSUNG exchanging this phone with a similar model to *** after collecting the above mentioned product.
As a condition of exchanging the phone with a similar model, *** agrees to remove his Youtube video from the following link
https://www.youtube.com/watch?v=dc4duKuPrQ0 or any other link or statement relating to these matters and refrain from making other videos or statements about or relating to the matters set out herein.
AND FOR THE SAID CONSIDERATION, **, on behalf of himself and for his heirs, successors, executors, administrators, agents, assigns, and for any person claiming through or under him, DOES HEREBY IRREVOCABLY RELEASE, REMISE, QUIT CLAIM AND FOREVER DISCHARGE SAMSUNG, including any predecessors, successors, assigns, shareholders, members, officers, agents, directors, employees, associates, servants, associated corporations, insurers, whether past or present of, from and against any and all manner of actions, causes of action, suits, complaints, proceedings, liabilities, debts, sums of money, obligations, duties, dues, accounts, interests, bonds, covenants, contracts, claims, damages and demands whatsoever, whether known or unknown, which *** ever had, now has, can, shall or may hereafter have against SAMSUNG by any reason or by any act, omission, cause, matter, or thing whatsoever arising from, out of, or in connection with the matters and allegations arising out of the Matters.
AND FOR THE SAID CONSIDERATION *** agrees that he will at all times maintain the confidentiality of this settlement and will not divulge, either directly or indirectly, in any manner whatsoever, the terms, details, facts, or related discussions about this settlement to any persons for any reason whatsoever. In addition, ** hereto shall maintain confidentiality with respect to the evidence adduced in relation to the Matters, including all documentation produced by ** and SAMSUNG and will not divulge any such evidence, either directly or indirectly, in any manner whatsoever.
AND FOR THE SAID CONSIDERATION** agrees not to make any claim or take any proceedings against any other person or corporation who might claim contribution or indemnity as against SAMSUNG under the provision or the Negligence Act and the amendments thereto, in respect of the subject matter of this Full and Final Release.
IT IS AGREED AND UNDERSTOOD that the aforementioned settlement is deemed to be no admission whatsoever of liability on the part of SAMSUNG, and that any such liability is denied.
IT IS FURTHER AGREED AND UNDERSTOOD that if ** hereafter makes or publishes any claims or demands or takes or threatens to take any action or other proceeding against SAMSUNG on the basis of any of the claims discharged by this Full and Final Release, then this Full and Final Release may be raised by SAMSUNG as an estoppel to any such claim, demand or proceeding.
AND IT IS FURTHER AGREED AND UNDERSTOOD that this Full and Final Release shall be binding upon the heirs, executors, administrators, successors and assigns or successors of assigns, as the case may be, of ***.
IT IS HEREBY DECLARED that the terms of this Full and Final Release are fully understood and that the said Full and Final Release is given voluntarily for the purpose of making a full and final compromise, adjustment, and settlement of all claims.
*** may deliver via facsimile an executed copy of the Full and Final release which shall be binding upon her but shall forthwith thereafter deliver to SAMSUNG an originally executed copy of this Full and Final Release.
IN WITNESS WHEREOF ** has hereunto set his hand and executed this Full and Final Release this ______________ day of December, 2013.