While the Samsung Galaxy Note 7 has officially been recalled for a couple of weeks now. However, today, the US Safety Commission officially recalled the device, and now the company has announced how those in the US can exchange their Galaxy Note 7 for a new one, or something else that is a bit safer. There are two options that Samsung is offering customers in the US. One is to exchange their current Galaxy Note 7 for a newer model that is safer. The other is to exchange it for a Galaxy S7 or a Galaxy S7 Edge. However, you will still need to contact your point of purchase to get your refund. Additionally, those that exchange their Galaxy Note 7 device will receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from their carrier or retailer where they purchased the device.
Samsung mentions that this recall only affects devices that were sold before September 15th, 2016. And to check if you are eligible, just head to the source link below. From there you can input your IMEI or serial number for your smartphone. Both of which are found in Settings > About Phone > Status > IMEI information or Serial number. They are also typically located on the box. Once you enter the IMEI or the Serial number, the site will let you know whether your device needs to be exchanged or not.
Now, how you go about exchanging your device will depend on where you bought the smartphone. If you did buy it from Samsung.com, then you can contact them at 1-844-365-6197. Otherwise, you’ll need to contact your carrier or retailer. You can contact AT&T at 1-800-331-0500, Sprint at 1-888-211-4727, T-Mobile at 1-844-275-9309, US Cellular can be reached at 1-888-944-9400 and Verizon at 1-800-922-0204. If you did buy your Galaxy Note 7 from Best Buy, you’ll need to contact them at 1-888-237-7289.
It’s important that everyone in possession of a Galaxy Note 7, exchange their device. In the US alone, Samsung has had 92 reports of batteries overheating. 26 of those are burns and 55 reports of property damages. Which have included cars and a garage. So there is definitely an issue with the Galaxy Note 7’s battery, and it’s important that you exchange your recalled device. Additionally, the recalled device may not be allowed on flights soon, in the US. As the FAA has already warned that Galaxy Note 7 users are not allowed to turn on or use their device while on-board an aircraft. So make sure you exchange your device, Samsung will give you the difference, if you exchange for a Galaxy S7 or Galaxy S7 Edge.