Welcome to the 3rd part of our Verizon Galaxy S3 Problems series. We may have already addressed hundreds of emails and problems in our longest running S3 series but we find it necessary to provide specific support to devices carried by carriers in the U.S.
If you’re a Verizon Galaxy S3 owner, try browsing this post as well as the first two posts I published as I may have already addressed your problem. Or, you can just email us at firstname.lastname@example.org and provide as much details as possible.
Verizon Galaxy S3 Pictures Blurry
Problem: Hi, I just want to ask if you guys know how to fix a camera problem with my Verizon Galaxy S3. I’m not really a tech person so I’m not comfortable changing settings in my phone. That said, I am also sure I haven’t changed anything in it that could have resulted to this problem. My problem is all pictures I take with my phone are blurry and dim even if I’m in a well-lit environment. Can you help me please? How would I correct it? Is it a phone problem or there is one setting I need to change?
Solution: Things like this happens all the time and it is because of different factors. The first is, of course, the lighting. If you’re taking pictures in an environment that is somewhat dark, there is a noticeable effect to the quality of the pictures but since you said you were in a well-lit environment when you took the photos, then let’s rule that possibility out.
Another factor that could cause blur when taking photos is motion. You need to hold the phone steadily before and after (a few seconds actually) you took the pictures. Try using a tripod or rest your hands on a fixture while snapping pictures and see if that improves the quality.
Also, make sure there is enough battery left when you use the camera. I personally encountered this problem before and it was because there was 6% battery left. Needless to say disable power saving mode while taking pictures just to roll out the possibility that the sensor couldn’t work at its best due to power insufficiency.
If there’s a filter that is currently set in the camera app, disable it just to test if there’s a different. It is also recommended you bring the camera app to its original or default settings so that you can accurately test the performance of the sensor. If you don’t know how or not sure what settings to turn off or on, just clear the cache and data of the Camera app via the Application Manager.
If the problem still persists after you did all these, then there could something wrong with the sensor. To further assess that, try recording videos and see if they were blurry too. You may end up having the phone checked by a technician, so I suggest you backup all your data and perform factory reset just before you bring the phone in for check up.
Verizon Galaxy S3 Microphone Problem
Problem: Hi Harold. I have a little problem with my Galaxy S3, Verizon. Whenever I call somebody or I make a call to anybody, the person on the other end cannot just hear me most of the time. I mean there are times when the call is fine and my caller can understand me well but more often they will complain about my garbled speech and there were also a lot of times when they just kept saying “Hello” as if they couldn’t hear me.
I sure did call Verizon about this problem thinking it could be a network issue but the reps said their network is fine and they wanted me to master reset my phone. I didn’t want to do it at that time because I have a lot of pictures in my phone and they advised me they will be lost if I did the master reset. Today, I’m fed up with this problem, so I decided to do what they said but I just want to ask you before I do it if you know a way to fix this. Thanks and more power! — Jen
Solution: Hi Jen. It could be a hardware issue or just s simple, temporary glitch. I will walk you through testing your device’s microphone to find out if it needs to be replaced. I may also ask you to perform factory or master reset to further troubleshoot the problem but the first thing I want you to do is soft reset.
With the phone still on, open the back panel of the phone and remove the battery. Leave the phone without battery for a minute and at the same time, press and hold the power key to drain all stored electricity in the capacitors. After that, place the battery back and turn the phone on. Now make a call to any number in your contact list to find out if the issue was resolved. If it still persists, please follow these steps:
Using the voice recorder or camcorder application record a clip for a few seconds with audio.
Playback the clip.
If the audio is clear then the Speaker and Microphone are functioning properly.
If the audio is not clear, or no sound is heard, continue to Factory Data Reset.
However, if factory reset failed to fix the problem, then it’s a hardware issue and you need to have your phone checked by a technician.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.
Verizon Galaxy S3 Freezes When Deleting Messages
Problem: This is more of an annoyance than a problem because the phone works fine but the issue appears only when I try to delete my text messages. The thing is that the phone seems to slow down when I open the messaging app to compose a new message. It could be because there are hundreds of messages saved in it already. So, I figured I have to delete some of them but when I do, the phone freezes and I can’t continue with what I’m doing. I would surely appreciate your input in this. Thanks. – Miley Solution: I think you’re right, Miley. The messaging app slows down because there are already a lot of messages stored and I think the cause of the freezes when you try to delete messages is because you’re trying to delete multiple messages at a time. So, try to delete one message thread and see if that will still freeze your phone. If not, then try to delete messages two at a time or increase the number of messages you want to delete simultaneously until the phone freezes again. That’s a lot faster than actually deleting one message at a time. It is a very time consuming process and I’m sure you have messages you want to keep so you cannot just wipe all of the messages.
Deleting a Single Message
Touch the thread containing the message you want to delete.
Touch and hold the message for one to two seconds, and then touch Delete message.
At the Delete prompt, touch OK.
Deleting Message Threads
From the conversations list, touch Menu key, and then touch Delete threads.
Touch each message thread you want to delete. A check mark will appear beside each message you select. All messages in the conversation will be deleted.
At the Delete prompt, touch OK.
To prevent this problem in the future, set your phone to automatically delete messages. Here’s how…
Automatically Delete Messages
From the Home screen, touch Apps Apps Icon > Messaging Messagin Icon.
Touch Menu Menu Key > Settings Settings Icon.
If unchecked, place a check mark next to Delete old messages.
Touch Text/Multimedia message limit and reduce the number to the desired level. The lower the number, the more frequently messages will be deleted.
Touch OK to confirm.
However, if the messaging app still freezes even when deleting a single message or thread, then there’s no other option left but to clear the cache and data of the messaging app. Go to Settings > Application Manager > All > Messaging.
Verizon Galaxy S3 Cannot Update
Problem: Hi Harold. I’m with Verizon and ever since I got my phone in 2012, I never tried updating over the air. I mean, I tried but they all failed so my workaround was to use Samsung KIES to pull the updates down. All of my updates were successful until recently. I’m not a tech person and definitely don’t have ample of time searching the web for ways that aren’t certain could fix my problem. So, I’m here contacting you in case you have encountered this problem before and asking you how to fix this. Thank you for your time. Regards, Melanie.
Solution: Melanie, there are several factors that may have led to this issue of yours. So, I really cannot provide that specific fix that would solve your problem but I can guide you through troubleshooting your phone. The following are the possible causes of your problem:
The update is not available through Kies.
There is a temporary issue connecting to the Kies update service.
There is a temporary issue with your computer that is stopping the Kies app from properly updating your device.
Your firewall, anti-virus, anti-malware, or other security software is keeping Kies from running the update process.
An issue with the prior installation is keeping the update from being performed correctly.
Your device lost its connection with your computer or the battery charge was too low to complete the update.
There are carrier-initiated updates so needless to say you cannot download them via Samsung servers. In your case, it could be just a small update from Verizon. While your provider works hand in hand with Samsung to bring its updates to your device, there are always times when updates are limited only to bump the version of some apps rather than make changes to the firmware. So, these updates cannot be downloaded via KIES as they are not located in Samsung servers. For this, you need to download over the air.
If you’re using the stock firmware (not rooted), then you don’t have to worry about the download as it will push through. After all, updates like this are so small that they could be downloaded in a matter of few minutes. But to troubleshoot your problem, please follow these steps:
Reboot the computer.
Ensure the battery on the device is adequately charged. It is recommended the battery be charged a minimum of 80 percent.
Your firewall, anti-virus, anti-spyware, anti-malware, and other security suites can block Samsung Kies from accessing and transferring information to your device. We recommend you temporarily disable or turn off these applications during an update if you are experiencing issues.
During times of peak traffic, you may not be able to download an update from the Kies firmware update service. Try the download again later if it’s taking a long time, or if you received a message such as “The software update service is not available. Maximum number of roll-out updates has been exceeded.” Or, if available, you can try updating your device using the over-the-air option.
Verizon Galaxy S3 Mirroring Problem
Problem: Hi guys, I have a problem with my Samsung Galaxy S3, it’s a Verizon model. I can mirror my phone’s display to my HDTV but there’s no audio. I have followed all possible steps I found on the net on how to mirror the S3 but still, there’s no audio. I’m using the wired method via the HDMI port of my TV. Can you please help me through this. Thanks. — Jake
Solution: First of all, Jake, I want you to make sure that the media you’re trying to mirror have audio. I’m sure you’re trying to play a video, so please make sure it has audio. Second, make sure the volume in your phone and TV aren’t turned down to zero.
Another thing, I know you’re using the wired mirroring method, so I just wanna ask if you’re using the Samsung HDMI adapter. If you’re not, then the problem could be in the adapter. You see, Samsung flagship phones have different configurations so the company built specialized adapters for them for this purpose. If you’re using any third-party MHL-HDMI adapters, then we really can’t find out what the problem is if you didn’t try the recommended one. Lastly, not all HDTVs support audio through HDMI port.
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