While we’ve already published more than 20 parts of our Galaxy S3 Problems series, we want to acknowledge and apparently help S3 owners under different carriers or service providers, hence, this post. I addressed five problems here and I provided solutions that I know would work. However, there are times when things won’t fall the way we want them to be and if that happens to you, well, our inbox is always open. You may contact us via email@example.com or through our Facebook and Google+ pages. But I strongly urge you visit our Samsung Galaxy S3 Troubleshooting page because we listed every helpful topic we previously posted in this site.
Email messages disappear after checking
Q: Hi guys, thanks for this service you’re offering, it’s really helpful. By the way, I have a problem with my Samsung Galaxy S3. I use an email address provided by my company and our IT guy set it up on my laptop with Outlook. Since I travel almost 30 miles from home to work and vice versa daily, I prefer to check my messages on my mobile phone. By the way, I have an unlimited data plan so mobile data is always turned on in my phone and I never had problems with my internet. Everything comes in, I can browse the web anytime, can send picture messages, make/receive calls, etc. However, the problem is with my messages. I can get notifications that a message comes in but when I check my inbox, it’s not there anymore. There are, however, times that I can still open the messages and read them but when I go back to inbox, they’re not there anymore. What is the problem here, guys? I don’t know how to fix this. I need our advices. Thanks. — Franklin
A: Hello Franklin. First of all, thank you for providing details about your problem and because of that I know what the real issue is. I am almost (I could still be wrong) certain that the issue is with the setup of your email on your laptop. You see, there is on setting in Outlook where you could download messages into your computer and they will automatically be deleted from the server. If that happens, there’s no messages left for the Galaxy S3 to download.
To fix this problem, you have to edit email settings in your laptop. Here’s how…
Launch Microsoft Outlook.
Click on the File Menu.
Click Account Settings.
A window will pop up and Email tab is selected by default. Highlight your email address and click Change.
Another window will pop up, click More Settings.
Once the Internet E-mail Settings window pops up, click on the Advanced tab.
Now, find the option “Leave a copy of messages on the server” and tick the checkbox beside it.
With three windows open, click OK, then Cancel, and then Close.
Your Galaxy S3 will now receive messages that would stay in the inbox.
Cannot connect to the internet with mobile data on
Q: I used to connect and browse the internet using mobile data but now I can’t. When I connect to Wi-Fi, everything is okay with my phone but when I turn it off and use mobile data, I can’t do things I used to do. My phone is a Galaxy S3 from Sprint and I am an old lady. I might not be able to follow if you threw very technical solutions at me so please explain to me what the problem really is. The reason why I want this problem fixed is that I don’t have Wi-Fi at home and I can only connect to a network when I’m at Starbucks but I have an unlimited data plan with Sprint. I called my provider already but the representative wanted me to do master reset the moment I told him the problem with my phone. I don’t want to do because by the sound of it, it seems like a very complicated kind of solution. I need your help, please. — Miranda
A: Hi Miranda. I am sorry you have this issue but don’t worry, it can be fixed without having to perform master reset. There are, however, procedures I want you to follow that may lead to the resolution of this problem.
The first procedure is very basic — soft reset. All you need to do is…
Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung Galaxy S 3 off.
Remove the battery. After 30 seconds, reinsert the battery.
Press and hold the Power key to turn your Samsung Galaxy S 3 back on.
Test your device to see if the issue is resolved.
Now, since you have a Galaxy S3 carried by Sprint (in case the problem wasn’t resolved by the first procedure), I am sure there’s an app in your phone called Sprint Zone. We will use that to fix this issue. Basically, the Sprint Zone app contains all necessary configuration needed to make your device connect to the network smoothly.
From the Home screen, tap the Apps icon.
Find and tap on the Sprint Zone app.
Scroll to and tap My Device.
Scroll to and tap Data Network.
Your data connection status displays.
Tap Update Profile.
After the profile update is complete, tap OK.
Test your device to see if the issue is resolved.
In case, your problem wasn’t resolved after this, call Sprint’s customer service hotline again but this time don’t ask for help so the representative will not attempt to troubleshoot your phone. Instead, ask for the correct APN settings and ask the rep to walk you through editing it. There is a big possibility that it is an APN issue.
Laptop can’t recognize Sprint Galaxy S3
Q: My laptop is new, it has Windows OS, but my Samsung Galaxy S3 is a bit older since I bought it last year. Basically, I don’t have any problems with my phones; I can make/receive calls, send/receive text and email messages, browse the internet on both Wi-Fi and mobile data, etc. but there’s one issue I noticed just recently–my laptop cannot recognize my phone. I mean, it can detect it just fine as it will notify me that a device is connected whenever I connect it via USB but it just cannot read from it. I cannot manage my files like I used to in my old computer. The worse thing is I am not a tech person so I don’t know what to do with it. I hate to visit technicians as I already have a lot of bad experiences with them. So, I am hoping you could help me with my problem. I would surely appreciate it if you could provide a simple explanation and procedure to fix it. Thank you. — Rochelle
A: The thing about this kind of problem is that there’s a lot of factors to consider why it happened. The first thing you should check is the physical connection. You might say there is already a good physical connection because the computer can detect it just fine but the problem is that it cannot recognize it. So the question would be “Did you use the original USB cable?” You should check on this because there are USB cables that are only built for charging but not for transferring data. Those kinds of cables only have two wires inside to conduct electricity while the wires needed to transfer data are missing.
Assuming the cable you used was the original one and working properly, it’s time you checked the drivers. If you haven’t installed one on your new laptop, then that could be the issue. You need to download and install the drivers specific to this model; visit this link. [driver download]
After you installed the drivers, reboot your laptop and reconnect your phone using the original USB cable. If the phone is still not recognized by your laptop, then it’s you installed Samsung KIES. Also, use the other USB ports on your laptop to rule out the possibility that it is just USB version compatibility issue.
Once you’ve done all that and you’re still having issues connecting the phone, perform the following troubleshooting procedures:
Remove any third-party case or cover, as it can block the USB cable from making a secure connection
Connect the USB cable directly the computer, bypassing any hubs or docks.
Verify the device/USB cable has no physical or liquid damage, for example, the USB port is damaged.
If you have an anti-virus or firewall program running, you may need to temporarily disable it.
You mentioned that your old computer can detect and recognize the phone just fine so if you still have access to that computer, try to connect your phone to it to verify if it still can and if so, then the problem isn’t with the phone but with your laptop. Otherwise, it’s time you brought the phone in to a technician for checkup.
Q: Hi Droid guy, please bear with me as I am not a techie person; I just know a thing or two about my phone. Recently, I am unable to download and install applications from the Google Play Store. This problem never happened to me before so I don’t know how to fix it. Every time I go to the Play Store and try to download an app regardless of how big or small the size is, it keeps telling me that the download was unsuccessful due to insufficient memory. Of course, I checked the storage and I found out that my microSD card still has 12GB left, so storage isn’t really an issue here. Is this some kind of a bug or something? Will factory reset be able to fix this? — Melly
A:Yes, factory reset may be able to fix this problem not because there’s an issue with the device but because the procedure will delete everything that is saved in your phone’s internal memory. So, I suggest you don’t do the factory reset unless you’ve already exhausted all troubleshooting procedures and the problem still persists. It may seem obvious to you that the issue isn’t your phone’s storage because you said there is still some 12GB left in your microSD card but that’s not where the problem came from, actually.
The real issue here isn’t the external storage but the internal, the one you failed to mention how much storage space is left. When the phone say it’s running out of storage space, it probably is. So, the first thing you have to do is go to Settings > More tab > Application Manager > All tab. While on that screen, you can see all apps that are currently installed on your phone regardless whether they are pre-installed ones or third-party. You can also see their actual size; the larger the size of the app, the faster it could accumulate data. So, start tapping each large app and see if you can find the “Move to SD card” button. If there is, it’s time you moved those large apps to the external storage to free up some space in the internal. Once finished with the large apps, do the same procedure to smaller ones.
The point of this procedure is to move all movable apps to the microSD card. That is just the first step. The second step is to set your camera to save photos and videos automatically into the SD card. This is very useful especially when you often take a photo or video of something.
From the Home screen, tap the Apps icon.
Tap on the Settings icon.
From the drop-down, choose Storage.
You will then be present with two options: Phone and Memory card. Choose Memory card.
That’s it, every time you take a photo or record a video, they will all be saved into the external memory.
The third step is to transfer your files to the SD card. If you already have photos prior to setting up your camera to directly save them into the SD card, then they must be saved in your internal memory. Using a file manager, you can copy contents of the DCIM folder from the phone memory to the microSD card. Do the same to all your files, movies, music tracks, etc.
These three steps should take care of the problem already.
Phone often loses internet connection in transit
Q: First of all, I want to thank you guys for all the effort you exert in providing free support to us Android users. Honestly, I’ve been reading through your blogs for months now and the solutions your provided often solved problems that were somewhat minor. I, however, have another slight issue with my phone. Oh, it’s a Samsung Galaxy S3 and I am with Sprint. I have an unlimited plan for everything including internet. I don’t have Wi-Fi at my apartment (the building has one but I don’t connect to it) so I use mobile data even if it drains my battery faster. I don’t worry about the battery when I’m home because I just leave my phone to charge all night. The problem comes in when I’m on my way to work because the internet cuts out. My boss emails me every morning and I’m afraid I might miss a message or two if this problem continues. When I’m at my workplace, my phone automatically connects to my company’s Wi-Fi, and that’s fine. But what I don’t want to happen is the losing of the internet while I’m on the go. Do you have a solution for this, please. Thank you. — Jay B.
A: Jay, I hope you’re getting all the support you need. Basically, this problem you cited isn’t a complicated one; it’s just a matter of setting the phone not to automatically switch between networks. Smartphones today would actually switch to a network with stronger coverage, or when the network signal becomes weak, it disconnects and scans to find a stronger one. When in transit, the signal becomes elusive so connectivity is poor to none. The fact is, you cannot expect the phone to have a stable network connection when you probably is moving far from the tower. So, the solution is…well, follow these steps:
From the Home screen, tap the Menu key.
Choose Settings, and the Connections.
Tap the Menu key once again, and choose Advanced.
Disable Auto network switch.
That’s pretty much it! But one thing though, your phone won’t automatically connect to your company’s Wi-Fi network now unless you turn off mobile data and manually connect the phone to the network.
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