This post is apparently intended for Samsung Galaxy S4 owners who are currently using services offered by Straight Talk in the U.S. but I just want everyone to know that the procedures I cited here could work in any S4 devices. I just felt the need to answer questions sent to us by several Straight Talk customers, hence, this post.
Based on the number of emails we received, I may continue supporting any Android device. So, if you have concerns, questions and problems with your phone, do not hesitate to email us at email@example.com and we will help you find solutions. However, we need you to provide as much information as possible so that we could provide appropriate suggestions.
Receiving duplicate text messages in Galaxy S4
Problem: Hi Harold, I’m having a bit of a problem with my Straight Talk Galaxy S4. More often I’ll receive two text messages in a row with the same content and there was even a time when I received three or four messages from the same person with the same content. I was thinking they were pranking, so I asked them; there weren’t. Using the phone of my wife, I sent a text message to my number and I got two. My S4 is not rooted and never been; everything in it is stock. That said, I use a stock messaging app. I do have, however, SMS Backup and Restore installed. I would like to think of it as an annoyance rather than a big issue. Do you think that’s causing the issue? So far, that’s the only app that’s connected to the messaging app so that could be it, right? — Jenkins
Solution: Hi Jenkins. It’s definitely not that significant but it can get annoying over time if left unaddressed. We have noticed a similar issue from one of the tech websites we have visited before about this and it appears that the only way to test our hunch is to allow the phone to operate in diagnostics mode, also known as Safe Mode. This should be enough to observe if third party apps are causing the problem. To perform a Safe Mode please follow the steps below:
Press and hold the Power button to turn off the phone
Select Power off
Select OK and wait for a few seconds
Press and hold the Power button until the S4 logo shows up then release
While the logo is still on the screen, press and hold the Volume down button. Continue doing so until the Safe mode screen appears. You will know if you’re in safe mode because the words “Safe mode” will show up in the lower left side of the display. To go back to normal mode, simply restart the phone pressing and hold the Power button again, then select Restart.
While in safe mode, try to send yourself a text message and see if it has a duplicate. If you only receive one message after a few minutes, then it means a third-party app is causing the issue and maybe you are right about your suspicion that the app SMS Backup and Restore is causing the issue. You may try to disable that when in normal mode and see if that fixes the problem. If it still persists, continue disabling other apps that you think may have caused in.
However, if the problem is still the same even if you’re in safe mode, then we have reasons to believe it’s one of the pre-installed apps that’s causing the problem or perhaps the stock messaging itself. Since we cannot uninstall those apps, the best thing you could do is clear the cache and data.
If all else fails, call Straight Talk and inquire whether there are other customers who called the hotline complaining the same problem. If so, then it could be a network problem. Of course, if you think the problem won’t go away, backup your data and perform factory reset.
Straight Talk Galaxy S4 system UI error shows up
Problem: Harold, I have a Straight Talk Galaxy S4 and the problem I have already happened to me several times. My phone is running Android KitKat 4.4. Whenever I uninstall apps or games I don’t use anymore, I get the error message, “Unfortunately, com.android.systemui process has stopped working.” I thought the problem happens when I uninstall apps but no. There were apps I uninstalled that didn’t trigger this problem but it is certain to happen when I uninstall huge game apps like Real Racing 3, CSR Racing, etc. — Shannon
Solution: Hi Shannon. “com.android.systemui process has stopped working” error is an indicator that one of the phone’s system files have been corrupted or in conflict with some installed apps. But it seems like this problem can be triggered only when you uninstall apps that has a lot of data. I’m pretty sure it’s not a big issue since it only happens whenever you uninstall apps and there is a very slim chance you install those apps back only to uninstall them again.
I hope this will help but I suggest you force close the game you want to uninstall first, clear its cache and data and proceed with uninstallation. In understand that could be a bit of a hassle but it will just take a few seconds. If you don’t want to do that, however, then I suggest you backup all your data and factory reset your phone to bring it back to the state when everything is working fine.
Switch your phone off.
Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
Scroll down and select Wipe Data/Factory Reset.
Scroll down and select Yes – Delete All User Data.
When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.
Mobile data not working on Straight Talk Galaxy S4
Problem: Hello, Harold. A friend told me about your site and I have just finished reading some of your support articles for the Samsung Galaxy S4 and I’m quite impressed how you can answer all those questions sent by users like me. Anyway, I have a problem with my phone, too. I’m using a Galaxy S4 I bought from Walmart and currently under Straight Talk. I can receive and make calls alright but I cannot browse the internet even if I have already enabled mobile data.
I visited a Walmart store yesterday and was advised I should call ST’s hotline. I tried, been on the phone without a rep for over 20 minutes so I decided I’d call later.
So I was reading one of your articles and at the end section I saw the link to your blog. In the about page of your blog, you wrote that you recently worked with Straight Talk, so I’m sure you can help me or probably give me some advice I could use. I really need internet in my phone as I got my internet at home disconnected thinking I can still receive emails through this phone. Please help. Thanks. — Jewel
Solution: Hi Jewel. Thanks for reading my posts and visiting my blog. Yes, I have been a tech support for ST and I could probably help you with your problem. The issue actually lie on incorrect APN (Access Point Name) settings on your phone. I understand that you bought your phone from Walmart and may have already been provisioned but there times when APN isn’t correct especially when ST changes the settings from time to time. Try checking the APN settings by following these instructions:
Go to Settings
Select Wireless & networks
Select Mobile Networks
Select Access Point Names.
Tap the three dots at the bottom right and select New APN
Enter the following data on their corresponding fields:
Name: straight talk
Authentication type: PAP
APN Type: default
Click the Menu button then select Save when done.
If things won’t still work for you after this, you may try the company’s online support to updating data settings. Before you that, make sure you have your phone number or SIM card number with you as you may need it, and then visit this page and enter the information being asked. Two things could happen, either the phone will be updated automatically or you will have to manually enter the APN.
Straight Talk Galaxy S4 soaked in water for 5 seconds
Problem: Hi guys. I have a really serious problem with my phone–it was soaked in water for a few seconds. After that happened, I tried to turn it on and the display actually worked. By the time I tried unlocking it, it wouldn’t just respond and then the screen turned off. Now, whatever I do, the phone just wouldn’t respond. So, I took the battery out for a few seconds and then put it back in, attempted to turn the phone on, still nothing. I had to do this process several times until the screen lit up again but there was this strange buzzing sound inside then the screen was showing some blotchy colors with what seemed like liquid. Had to buy rice for this and left it overnight but the problem remains. All I get is a lit up blotch screen and that’s it. Can you help me with this please? What should I do? — Miles
Solution: Hi Miles. We doubt if soaking your phone in a bowl of rice helps at all in this scenario. You know what, liquid may not actually damage the phone per se; it’s the act of turning it on after being soaked that could damage some of the components and circuits inside. I understand why you had to turn the phone on after it was soaked in water–to know whether it still works. Of course, it would work but not for long. I suggest you bring it to any Walmart store and have their tech take a look at it. The tech may need to open the phone and perform general cleaning before he can test whether something was damaged or not. At least, that’s your best option for now.
You should also remember that water damage on a phone must be treated with urgency to prevent rust from developing and the best way to do this is to manually open the phone to clean the board. There are guides in the web on how to open and clean the motherboard but we don’t recommend them here as they may add more damage than mitigate them. If you’re not confident it doing it yourself, please have someone with technical expertise check your phone so it will be cleaned thoroughly. If you’re lucky, the display may still be functional after cleaning the board and may continue using the phone normally. Alternatively, you can ask for a replacement from your retailer or from Samsung.
Straight Talk Galaxy S4 can’t remember words
Problem: Good day again. I wanted to ask how I get my keyboard to remember the words I type and my typing styles and patterns. It used to recognize it before then it just stopped. I hope you can help me. Thank you. — Frank
Solution: Hi, Frank. It appears you need to reset the settings of your keyboard. Please follow these resolution steps:
Go to Settings
Select My Device
Select Language and input
Select Samsung keyboard (settings)
Turn off Predictive text
Go back to Samsung keyboard settings
Turn on Predictive text.
These steps should fix this issue for you.
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