Smartphones, tablets and Microsoft’s Xbox One entertainment console all rely on installs. The Xbox One treats everything as an app. If it’s a game on a disc, the Xbox One installs a portion of it once you put in the disc. The console does this so that it can maintain performance. Digital games are installed completely on the Xbox One, with no external media required. This is so users can switch to their games anytime they want.
Since launch back in 2013, game installs on the Xbox One have worked as designed. You insert the game, and a small portion of it installs on your console. You’re able to see how the installation process is going in real time. Lately, issues have cropped up though. Some report that their Xbox One game installs are stuck at as little as zero percent. Here’s how to fix stuck Xbox One game installs and what you need to know about game installs after successfully fixing it.
How to Fix Stuck Xbox One Game Installs: The Fix
Before we begin, here’s a fair warning: Microsoft’s method for fixing game install issues is extensive and long. You’ll need your Xbox One near you for sure. You’ll also need the disc for the game you’re trying to install. Those who have multiple games that aren’t installing may need to repeat this process.
Turn on your Xbox One by pressing the power button on the front. Remember to also have your Xbox One Wireless Controller near by.
With it now on, you need to go to the Settings app. If you have a Kinect you can say “Xbox, go to Settings” or you can select Settings from the list of apps installed on your console in the My Games & apps area. For the purposes of this tutorial we’ve pressed the Menu button on the Xbox One Wireless controller to the right of the Xbox logo.
Select Settings from the pop-up menu.
Select Network from the settings options in the middle of your screen under Console.
Select Go Offline from the list of options on the far-left side of your screen. This will take your console completely offline, disconnecting it from Xbox Live and your wireless router.
Now press the Xbox logo on your controller and open My Games & Apps or say, “Xbox, go to My Games & Apps.”
Highlight the game that’s stuck in your install Queue and press the Menu button on your controller again. Select Cancel.
If the game you are trying to install is a disc, eject it now. Then hold your finger on the power button until your console completely shuts down. You’ll know when that has happened because the light will stop glowing. Then turn it back on.
Place your game back into the tray and install it.
Now go back into the Settings and connect and take the console back online. When you go back online the game will automatically go and download the update for you, according to Microsoft.
How to Fix Stuck Xbox One Game installs: What You Need to Know
Microsoft says that this issue happens when users are trying to download an update for a game and install that game at the same time. Presumably, the company plans to offer a permanent fix for this issue down the road so that this workaround isn’t necessary.
To be clear, this issue only effects users who have an Xbox One game on a disc that they’re trying to install onto their console, which is required. If you buy digital games, you’ll never encounter this issue. Avoiding title updates isn’t necessarily a sure-fire way to prevent this issue from messing up your game installs; that’s because avoiding a title update requires that you not play online or be connected to Xbox Live.
That isn’t to say that digital Xbox One games don’t also get stuck during the installation process. This fix isn’t for the digital installation issues currently effecting Xbox One users. Microsoft hasn’t released a fix for that issue just yet, though hopefully it’ll have more to share about getting around that issue too.