Even though it was only released last month, the flagship has been out long enough that it’s hard to rule out the possibility of second-hand Galaxy Note 7s floating around. So if you’ve bought a used Note 7, chances are that you can’t go back to the original owner and have your phone swapped for a replacement handset. Fortunately, there’s a straightforward way for you to return your device direct to Samsung.
In a press statement, Samsung advises customers to contact the company directly:
Any customer who bought a Note 7 [used] should contact us directly at 1-844-365-6197 to exchange their device. We are working as quickly as possible to make the service experience for our customers as quick and smooth as possible and we are grateful to our Note 7 customers for their patience during this time.
The same policy that Samsung implemented during the recall process in September applies here. Also, you can swap out your second-hand Galaxy Note 7 for a Galaxy S7 or Galaxy S7 Edge even without an official receipt of sale or warranty. However, be sure to power down the handset before returning it to Samsung.