While Microsoft’s Surface and Apple’s iPad are among some of the best tablets out there, you still can’t go wrong with Amazon’s Kindle and Kindle Fire HD tablets and e-readers. With the Kindle, you can download and read everything from books, to magazines, and even newspapers, while the Fire is perfect for those already deep in the Amazon ecosystem looking for a tablet that takes advantage of that. The Fire HD and HDX have all the reading capabilities of the Kindle, but also provide access to internet browsing, video streaming, and more apps than you can count.
Like other tablets, the Kindle, Fire HD, and Fire HDX all receive occasional updates that add new features and improve security. These updates usually happen automatically, but in some cases, they don’t, meaning you’ll need to start the update yourself, or manually apply the update to your device. Neither process is particularly hard or lengthy, but it helps to know what, exactly, you need to do when it’s on you to keep your devices up to date. That’s where we come in. Below, we’ll detail how to update your various Kindle and Fire HD devices, including what software version you should be on, and what to do in the event the update doesn’t install properly.
How to update your Fire HD and Fire HDX
Check your software version:
Before any update, check your current software version to make sure the update hasn’t already been installed. You can check this by doing the following:
Swipe down from the top of the screen and tap Settings > Device Options > System Updates. At the top of the screen, it should read “Your device is running Fire OS X.X.X.X.” At the time of this writing, the current version of Fire OS is 5.3.1 or 220.127.116.11.
Normally, when your Fire HD/HDX is connected to Wi-Fi, the device will update on its own without any input from the user when a new update is available.
Starting the update manually:
In the event that the update isn’t downloaded and applied automatically, you can trigger it yourself by going to Settings > Device Options > System Updates > Check Now/Update. The latter option will appear if the update has been downloaded already.
You device will restart in order to apply the update. After the restart, you’ll get a message saying “Installing system update.”
Update using your Mac or PC:
If you’re using a Mac with OS X 10.5 or later, you’ll need to download and install Android File Transfer first.
Turn on and unlock your device, then connect it to your PC or Mac using a USB cable.
On your computer, open the device drive called “Fire.” Or, if you’re using a Mac and installed Android File Transfer, the program should open automatically when you connect your device. Drag the software update file you downloaded earlier and move it to the Internal storage folder on the drive. Do not put the software update in any other folder located on the Fire drive.
When the file transfer is complete, disconnect your device. On the device, swipe down from the top of the screen, then tap Settings > Device Options > System Updates > Update to begin the installation process. Your tablet will restart automatically, and afterward, you’ll receive a message saying it’s “Installing system update.”
How to update your Kindle (Kindle Oasis, Voyage, Paperwhite, etc.)
Check the software version:
Like the Fire HD and HDX, you should check the software version of your Kindle before attempting to update it, as it may have applied the update without your knowledge. To check, start from the Home menu and tap the Menu icon > Settings > Menu > Device Info. At the time of this writing, the current software and firmware version is Kindle 18.104.22.168.
Typically, when your Kindle is connected to Wi-Fi, the device will update on its own without any input from the user when a new update becomes available.
Starting the update manually:
From the Home menu, go to the Menu icon > Settings > Menu icon once more > Update Your Kindle > OK. After deciding to begin the update, you’ll see the message “Your Kindle Is Updating” and when the update is finished, the device will restart automatically.
Connect your Kindle to your computer using a USB cable, then drag and drop the aforementioned update file to your Kindle drive. Specifically, place the file in the root directory and not in another folder found on the drive.
When the transfer is finished, disconnect the device from your PC. On your Kindle, starting from the Home screen, tap the Menu icon > Settings > Menu icon > Update Your Kindle > OK. You’ll see the “Your Kindle Is Updating” message, and your device should restart and apply the update.
Troubleshooting the Kindle update
Problem: Update Your Kindle option is grayed out or there’s an error message
When you attempt to trigger the update manually, or after transferring the update file, the Update option is grayed out and unresponsive, or you receive an error message after tapping Update.
It’s possible you already have the latest update installed. Check your device software and firmware version to see which version of the OS you’re currently running.
This could also be a result of the update file being placed in the wrong location on the device’s drive, or the file not transferring correctly. Connect your Kindle or Fire HD to your computer and make sure the file is in the root directory, instead of in another folder on your device. If it’s in the wrong spot, simply move it.
Problem: Update begins, but fails to complete
After triggering the update, the process begins as expected, but fails before installation is complete. For some, the update doesn’t begin at all.
This particular problem is most likely caused by the update file being renamed incorrectly, or duplicate update files existing. Check your computer and Kindle device, and delete all update files. Repeat the installation process detailed above, and be careful regarding how you choose to rename the update file. According to Amazon Device Support, the file name can have “no trailing spaces or characters, such as (1), after the file name.”
Annoyance: Previous software version number remains after updating
After installing the update, the software version number has not changed from what it was prior to the update.
If the install happened automatically over Wi-Fi, the update will finish when your device enters sleep mode. When you turn it back on, the version number will have updated to reflect the change. Try turning it off and on again.
If you applied the update using the PC or Mac method mentioned above, redo the update, as it may have installed incorrectly.