Here’s a useful new feature of the HTC One M9 that most seasoned Android users might overlook: a revamped Help app with built-in device diagnostics. HTC has always made an effort to provide users with an easily accessible way to troubleshoot their device and find help for common problems, but their latest effort goes above and beyond.
The main menu of the app (which uses the symbolically sound image of a lighthouse as its header image) includes the following options:
Search help articles & videos
Still having trouble?
But what we’re most interested is the third option. Tap the item labeled “Hardware misbehaving?” and access another menu in which we will find “Hardware diagnostics.” Tapping here gives us access to numerous onboard diagnostic tools for checking out and calibrating the abundance of sensors and inputs connected to the One M9’s circuit board. These include:
Light sensor test
Line drawing test
Proximity sensor test
Each test asks the user to perform a basic action to troubleshoot potential issues like stuck hardware buttons or a misbehaving sensor. If issues occur, the app can be used to troubleshoot and solve the problem, guiding the user through various steps in order to pinpoint the source of the nuisance.
It’s an app that will be most useful to newer users, but even those quite familiar with their Android devices might at the very least get a kick out of HTC’s onboard diagnostic tools if not find some use for them down the road.