Nokia is pretty much famous for doing this in the past, but now HTC seems to be bringing a touch of goodness to the smartphone world and the world of customer service as well. A simple gesture can indeed make a world of a difference, especially on Reddit where the world is watching and listening.
Reddit user TweektheGeek has posted on the website that his Samsung GALAXY S4 caught fire and that upon contacting Samsung, the Korean company said that they would replace it. Samsung listened initially but then later began ignoring the users requests. Its been months since the incident and the user took to Reddit to post the above and surprisingly caught the attention of another reddit user who happened to be a Product Manager from HTC.
The Manager agreed to give TweektheGeek a brand new, free HTC One M8 on one condition. If Samsung would ever send TweettheGeek a replacement GALAXY S4 (ever), then he should sell it off and give the money to charity as the handset does cost a lot (even if its made of plastic).
Samsung’s ignorance is HTC’s gain. Clearly, one of the best examples of customer service that HTC can deliver because its not just one user out here that they have pulled aboard Team HTC, but the 1772 commenters as well.