HTC has released a statement discussing recent reports of problems with its One X and One S smartphones
We reported Wednesday that some users of HTC's new One X and One S smartphones have noticed their devices shedding the 'protective' micro-arc oxidized coating that is applied to the exterior of the phone. It appears that HTC has gotten wind of the complaints, because the company has moved to assure users it is looking into the alleged issue.
The Taiwanese manufacturer responded to inquiries made by The Verge, stating that it is "aware of the reports," and is investigating, and subsequently followed this comment with a statement, in which it said:
HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that’s hard, it doesn’t mean it’s impossible to damage. Regardless, HTC takes quality very seriously and [is] providing all customers with an immediate fix and we are implementing some small changes to ensure customers do not experience this issue in the future.
The immediate fix in question is to return the device to the vendor from whom you purchased it, for (one would hope) a full refund or replacement, or failing that, a warranty repair carried out by HTC itself.
While it seems that by responding promptly HTC is taking the matter seriously, it doesn't excuse the fact that people have invested a lot of their hard-earned money in a device from a respected manufacturer that appears to be failing days after it is bought.
Let's hope HTC gets this issue fully addressed soon so that users can go back to enjoying the otherwise exemplary devices.