Trying to moderate a large community on the Internet is not an easy job. Anyone who tries to enforce basic rules of civility and respect in an open Internet community of any decent size is fighting a never-ending battle against John Gabriel’s Greater Internet Fuckwad Theory, which turns usually normal people into complete, well, you know.
Those problems are only compounded on a service like Xbox Live. Anyone who has joined a public match in a first-person shooter on the Xbox 360 knows the platform is infamous as a haven for antisocial, antagonistic, hate-spewing preteen boys pumped up with adrenaline from shooting virtual people in the virtual face.
But Stephen Toulouse, who served as Xbox Live’s head of enforcement for five years before departing earlier this year, said managing Xbox Live’s tide of miscreant behavior was just a matter of bringing consistent punishment to those who break the rules.