The launch of the Samsung Galaxy Note 7 didn’t quite go according to the Korean manufacturer’s plans, and not long after the smartphone’s market debut, news of an unlucky customer in China whose smartphone battery exploded while charging emerged, along with pictures showcasing the damaged smartphone. A second report popped up before the end of August, and after a thorough investigation, Samsung determined that certain battery cells were faulty. Thus the Korean tech giant issued a global recall at the beginning of September, and South Korean carriers are now offering a couple of solutions for customers who have already purchase the Samsung Galaxy Note 7.
According to a news report from South Korea, all major mobile carriers in the country, including SK Telecom, KT, and LG U+ have allowed customers to sign up for a refund of the Samsung Galaxy Note 7, and have also prepared a replacement program for customers who may want to continue owning a Samsung Galaxy Note 7 without a faulty battery. Interestingly enough, according to unnamed officials cited by The Korea Herald, Samsung Galaxy Note 7 owners are likely to opt for the replacement program even if Samsung’s service centers determine that their unit is free of issues. The said officials also revealed that since the refund program began on September 3rd, only a small number of Samsung Galaxy Note 7 owners have requested a refund. Either way, the source goes on to mention that the refund program will end on September 19, whereas the replacement program will stay open until March 2017, or right around the time the Samsung Galaxy S8 will likely head towards the market.
In the United States, Samsung Electronics allows customers to replace their Galaxy Note 7 units with a Samsung Galaxy S7 or Galaxy S7 Edge, and also gives customers the option to wait until new stock arrives and replace their current units with a Samsung Galaxy Note 7 from the new batches. T-Mobile went one step beyond and offers customers full refunds for the Samsung Galaxy Note 7, all the while allowing them to keep their free pre-order bonuses including the Samsung Gear Fit 2 and the 1-year subscription to Netflix.