The first edition of this book received an average rating of 4.8 stars (17 reviews).
This book could enable readers to learn the conversational skills of empathic listening and acknowledging more quickly than from similar books. Only the basics are taught, which are often sufficient for many readers to achieve benefits such as: more close relationships, successful discussions with customers about their complaints, pleasure from hearing a friend describe a joyous experience, rewarding businesses, good relationships with people whose lifestyles are radically different from theirs, constructive discussions with an employee about a disagreement between them.
When I presented information to people I found that they learned more when I gave examples rather than generalities. The average number of conversational examples per page of this book is higher than similar books, which makes this one exceptionally easy to understand.
Readers are likely to find this book easy to read because it contains plain English instead of psychological terms, abundant short paragraphs, and many bulleted lists.
It’s possible to achieve some of the benefits described in this book without having to become an empathic listening and acknowledging expert.
About the Author
Lawrence J. Bookbinder, Ph.D. enjoys quality television, listening to music, and talking about what matters during conversations. When the urge to exercise emerges, he goes to bed. While helping people with psychological problems, he often used a special conversational skill. Its power to help them impressed him. One day, Dr. Bookbinder thought: “This skill often helps me connect with clients. People who are not mental health professionals might also benefit in their relationships from using it. I will begin a public service project of teaching it.” Talks, workshops, websites, and this book followed. He practiced clinical psychology for over 30 years, supervised other clinical psychologists, authored and co-authored 10 professional articles, conducted conversational skills workshops, and was elevated by the American Psychological Association from member to fellow of its Division of Psychotherapy.
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