A radio station in China, China National Radio, decided to go after Microsoft’s warranty policy for its Surface Pro tablets. The radio station stated that the Microsoft Surface Pro should follow the nation’s law of having a 1-year warranty for replacing the entire device, and 2-year policy for replacing its parts. Currently, Microsoft offers a 1-year warranty for both replacing the entire device as well as replacing separate parts.
It sounds potentially worrisome; it looks like a copycat of the whole apple thing. China National Radio is trying to jump on the same bandwagon. Most western companies already provide much better after-sales service than Chinese companies.
Pan Yi, a reporter for China National Radio, stated that their story had no relation to CCTV’s story on Apple’s warranty. Pan said that “a lot of foreign companies are not very familiar with China’s after-sales policies”. Microsoft’s spokesperson in Beijing has yet to respond to China National Radio’s report. Many other companies have faced criticism in China, like KFC and Volkswagen, though Volkswagen was warranted because its cars in China were equipped with “substandard direct-shift gearbox systems”, resulting in many car accidents. We’ll keep you updated when Microsoft responds to the criticisms. In related Microsoft Surface Pro news, be sure to check out our review for the device here.