Microsoft has confirmed that it will be offering replacement AC power cords to owners of Surface Pro tablets who have encountered problems with the cords that originally came with the devices.
“As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord,” a Microsoft spokesperson told VentureBeat in an email. “We will be releasing details of how customers can obtain a free replacement cable shortly.”
The offer will go for Surface Pro, Surface Pro 2, and Surface Pro 3 tablets that people bought before March 15, 2015, in the U.S. and Canada, and before July 15, 2015, in other countries, the spokesperson wrote.
Earlier today ZDNet reported on the plan to do a recall.